How to avoid Miscommunication

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Effective Business Communication
Causes of Miscommunication
By: Yash Modi (5276724)
Date: 9th
February 2020
What is communication?
Communicationisthe actof expressingmeaningsfromone persontoanotherthroughthe use of
mutual understoodsigns,symbols,and semioticrules.
What is Miscommunication?
Miscommunicationisnothingbutfailuretocommunicate properlyoradequately.
The eight causes of Miscommunication: (pascal, 2017)
 Implicitvs explicitcommunication
Implicitmessagesare indirectandexplicitmessagesare direct
 Writtenvs verbal
The communicationinwrittenandverbal shouldininharmony bycomplimentingeachother
 Competitive conversationforms
It islike debates.The one whomakeshis/hersviewsclearandconcise neverhave
miscommunications
 Negativitybias

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communicationthathasthe negative effectof one’spsychology
 Poor listeningskills
People don’tlistentounderstandbut dotoreply.
 Poor speakingskills
people expressingishardtofollow-upbyothers
 Misalignedlingo
To increase efficiencytocommunicate,people use acronyms,jargons,buzzwords,etc.
 Mental notes
Nevertocreate mental notes,youmayforgetthingsabout60% of the notes.So,create written
notes.
The four modules of Effective Communication
Module 1. Speaking:
There are 10 waysto have betterConversation,andtheyare; (Headlee,2015)
 Don’t multitask
It meanswhile youinconversationwithanotherperson(s), BEPRESENT. Nevertodo two things
at a same time.Don’tthinkaboutotherstuff whenyouare or want to concentrate onone thing.
 Don’t pontificate
Whenyouenterintoa conversation,justhave mindsetof learningsomethingnew.
 Use openendedquestions
Whenyouenterintoconversation,use onlyWHquestions.Don’t use complicated questions.
Theytendto replywithsimple answers,butusingWHquestionswill give youaninteresting
response.
 Go withthe flow
Don’tkeepyourthoughtslockedup,justsayor askanythingaboutyour thoughts/yourideology.
letthe ideascome inyour mindandletit out inwordsfromyour mind
 If you don’t know something,justsay, “I don’t know”:
No-one knowseverythingjustlike everybodyisnotperfect.
 Don’t equate your experience:
Every experience isindividual.Justthinkbefore enteringintoacommunicationthatitsnot
aboutyou
 Don’t repeat yourself
People shouldnotrepeattheirthoughtswhile expressingtheirthoughts
 Stay out of wins
Nevertogo underthe verydetailedcommunicationaboutathing
 Listen
People shouldtake interestintoothersspeakinganddon’tdistract.
 Be preparedto be amazed
Module 2: Listening (Treasure, 2011)

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There isa researchabout:we humansonlylisten60% of time communicating.Therewayswhenpeople
will listentoyou;
A) Pattern recognitiondifferencing:
We use patternto distinguishnoisefromsignal andname
There are fewelementslike:culture,language,values,beliefs,attitudes,expectations,
intentionstocreate realitywe payattentionto
B) Sound:
Anotherissound,anydislike soundcreatedhelpstomake peoplelistentoyou.
There are five ways to listen better;
 Silence
To recalibrate yourlisteningskills, justbe ina quietplace
 The mixture
Recognisingdifferentsounds/channelsinaparticularthing/itemtoimprovequalityof your
listening
 Savouring
Recognisingamundane sound
 Listeningpositions
Listentothingwhich are appropriate andalsonote downwhatyou are listening
 Acronym
Justuse RASA:
 Receive:payattentiontoperson
 Appreciate:makinglittle noises
 Summarise:the word”so”is importantincommunicating
 Ask:ask questionsafterwords
Module 3&4: Reading and Writing: (Language, 2015)
The main barrierinthismodule isidentifyingthe mainideasentence:
First,a paragraph musthave mainideaand itcan be anywhere inthe paragraph.A sentence expressing
the mainideais called mainideasentence.Whenthe mainideaisnotstateditcalledimpliedmainidea.
Splittingmainideameansthere is2or more mainidealocationsina paragraph
How to find main idea sentence?
First,findthe topicstatementbyseeingonwhichthingitis talkingaboutandthen,findonwhat does
the topicsays i.e.will give youthe maintopic.

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For beginners,mysuggestionistowrite mainideainthe beginningof the paragraphto write aclear
paragraph.Alwaysaddmainideaat the endto make a conclusionof whatthe storyor the literature is
expressing
Importance of human relations in the workplace: (Petryni, 2019)
It isthe processof trainingemployees,addressingtheirneeds,fosteringaworkplace culture and
resolvingconflictsbetweendifferentemployer.Itimpactsthe costs,competitivenessandlong-term
economicsustainabilityof businesshelptounderscore theirimportance
 Employee collaborationand workplace culture
Creatinga safe environmentforemployees
 Improving employee retention
Means to create loyalty,longtermcontracts,increase goodwill of acompany
 Motivationand productivity
Interactionsbetweenmanagement,superiorsandemployees
 Fosteringemployee creativity
Include employeesindecisionmaking,alwaysmake employeestodevelopinnovative andmore
efficientwaytowork.
How Chatbots work? (Leah, 2020)
A piece of software thatconcludescommunicationviaauditoryortextual methods.Itanalyzesa
userrequestand give a response basedona specificdecisionprocess.There are three typesof
chatbots;
 Decisiontree-based
Theyare preprogrammedtofollow asequence,whichcanbe verysimple orcomplex
 Keyword recognition
It isprogrammesto have a more conversational approach.Itsuserfree totype theirown
communication
 Contextual
It isan AI (artificial intelligence) anditssub-setmachine learning(ML) to have conversationsand
eventuallylearnfromthem.

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Bibliography
Headlee,C. (2015, MAy). 10 Ways To HaveA Better Conversation.RetrievedfromTED:
https://www.ted.com/talks/celeste_headlee_10_ways_to_have_a_better_conversation/up-
next
Language,S. (2015, September23). Location Of The Main Idea Sentence.RetrievedfromYoutube:
https://www.youtube.com/watch?v=U0yZ8z7lt3Q
Leah.(2020, February06). How ChatbotsWork( And Why They SometimesDont).Retrievedfrom
Userlike:https://www.userlike.com/en/blog/how-chatbots-work
pascal.(2017, July13). 8 CausesOf MiscommunicationsAnd Misunderstanding.RetrievedfromUserlike:
https://www.userlike.com/en/blog/causes-of-miscommunication
Petryni,M.(2019, February01). The ImportanceOf Human RelationsIn The Workplace.Retrievedfrom
Chron:https://smallbusiness.chron.com/importance-human-relations-workplace-23061.html
Treasure,J.(2011, July29). 5 WaysTo Listen Better. RetrievedfromYoutube.