Effective Business Communication

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A session I'm doing for some students on Friday. Its about professional communication for graduate consultants. Some media won't be visible in Slideshare and also there could be missing context. Copyright ThoughtWorks (All rights reserved).

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  • grt ppt! really appreciate your ability to connect and make your point!
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Effective Business Communication

  1. 1. Effective Business Communication ‘Individuals & Interactions’
  2. 2. Question
  3. 3. Remember the Agile Manifesto?
  4. 4. Individuals & Interactions
  5. 5. Over
  6. 6. Processes and Tools
  7. 7. Is there an XP Value as well?
  8. 8. Communication!
  9. 9. “Consulting is Communication”
  10. 10. Brainstorm
  11. 11. Excellent!
  12. 12. Our Goals for today Communication Traps Verbal Non-Verbal Communication Communication
  13. 13. Verbal Communication
  14. 14. So...
  15. 15. “Consulting is Communication”
  16. 16. But...
  17. 17. Most of you...
  18. 18. can’t be effective consultants yet!
  19. 19. Why?
  20. 20. Because ...
  21. 21. You’re not married yet
  22. 22. I am...
  23. 23. I am...
  24. 24. e That’s my wife
  25. 25. 2 perfect people in a relationship...
  26. 26. 2 much!
  27. 27. i 2 much! that’s wrong English!
  28. 28. watch out for such mistakes T i 2 much! that’s wrong English!
  29. 29. On a more serious note...
  30. 30. Here’s a marriage scenario...
  31. 31. like Here’s a marriage^ scenario...
  32. 32. What went wrong here?
  33. 33. “Argument is the worst sort of communication” Jonathan Swift
  34. 34. Ok, another video...
  35. 35. ✌ What changed here?
  36. 36. 4 tips
  37. 37. Postpone judgement
  38. 38. Separate the person from the problem.
  39. 39. Explore Intent.
  40. 40. Paraphrase your understanding. Here’s what I heard you say...
  41. 41. “Be sincere, be brief, be seated.” Franklin Roosevelt
  42. 42. Our Goals for today Communication Traps Verbal Non-Verbal Communication Communication
  43. 43. Our Goals for today ✓ Communication Traps Verbal Non-Verbal Communication Communication
  44. 44. Non-Verbal Communication
  45. 45. Thoughts, anyone?
  46. 46. “Seek to first understand, then be understood”
  47. 47. Our Goals for today Communication Traps Verbal Non-Verbal Communication Communication
  48. 48. Our Goals for today ✓ Communication Traps Verbal Non-Verbal Communication Communication
  49. 49. Our Goals for today ✓ ✓ Communication Traps Verbal Non-Verbal Communication Communication
  50. 50. Communication Traps
  51. 51. I’m a big fan of...
  52. 52. Rocky, do you have anything derogatory to say about the champ?
  53. 53. Derogatory? Yeah. He’s great.
  54. 54. Hey Rock, how’s about investing in condominiums? They’re safe...
  55. 55. Condominiums? I don’t use them.
  56. 56. “The meaning of your communication, is the response you get.”
  57. 57. Avoid heavy language
  58. 58. Use ‘plain English’
  59. 59. http://plainenglish.co.uk
  60. 60. What is a ...
  61. 61. Puncher?
  62. 62. What does it mean now?
  63. 63. Why is it spelt this way?
  64. 64. Spelling mistakes are unpardonable!
  65. 65. Use a spell- checker
  66. 66. or treat us to Ice cream!
  67. 67. Amanda hey, movie today?
  68. 68. Amanda hey, movie today? Sumeet sure. this project’s really killing me though. stupid clients
  69. 69. Amanda hey, movie today? Sumeet sure. this project’s really killing me though. stupid clients Amanda you bet! hey, check out the big fat bald guy!
  70. 70. What do you think? Amanda hey, movie today? Sumeet sure. this project’s really killing me though. stupid clients Amanda you bet! hey, check out the big fat bald guy!
  71. 71. What do you think?
  72. 72. Who is acting on this email? i
  73. 73. What is the subject? R
  74. 74. What is the subject? R R Salutation?
  75. 75. What’s with the SMS lingo? i
  76. 76. Every email is professional
  77. 77. S umeet is a cow...
  78. 78. Thoughtworks @#!%*
  79. 79. Nicola
  80. 80. John Nicola
  81. 81. Hi John!
  82. 82. Hi John! Hi Nicky!
  83. 83. What’s Hi John! Hi Nicky! wrong?
  84. 84. Texting during a meeting?
  85. 85. Politics?
  86. 86. Religion?
  87. 87. Our Goals for today Communication Traps Verbal Non-Verbal Communication Communication
  88. 88. Our Goals for today ✓ Communication Traps Verbal Non-Verbal Communication Communication
  89. 89. Our Goals for today ✓ ✓ Communication Traps Verbal Non-Verbal Communication Communication
  90. 90. Our Goals for today ✓ ✓ ✓ Communication Traps Verbal Non-Verbal Communication Communication
  91. 91. So, what did we learn?
  92. 92. Excellent!
  93. 93. Questions?
  94. 94. Thank You!

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