The document discusses decision making processes and culture. It explains that managers have the function of making decisions. The decision making process involves generating criteria to select alternatives through communication before, during and after. Group decisions have benefits like more input but also drawbacks like taking more time. Communication is key when making decisions in multicultural teams as different cultures approach decision making differently.

1. Decision Making Process and Culture Tami LAIB Esther TAN Caitlyn CHAN Vincent BOGAERS Xavier VANDERCHMITT

2. Introduction Kentucky Fried Chicken's (KFC) business operations in India At the late 1990s, there was some protests made by “People for Ethical Treatment of Animals” (PETA) PETA accused KFC of cruelty towards chickens Cultural issues are important while making decisions

3. Content The function of a manager : making decisions Decision making process in a nutshell Making decisions in multicultural teams Good communication is the key Sharing experiences

4. The function of a manager : making decisions Decision Making Process The process of generating and applying criteria to select from, among seemingly equal alternatives. Making a decision needs communication, before, during and after.

5. Decision making process in a nutshell DECISION MAKING PROCESS

6. Group Decisions … Group Decision Making has many benefits as well as some drawbacks. Advantages : more input and more possible solutions shared responsibility for the decision and its outcome Disadvantages : often takes a long time to reach a group consensus group members may have to compromise in order to reach a consensus.

7. … in multicultural teams Martinsons discovered that American, Japanese and Chinese business leaders show different ways in making a decision. Communication

8. Good communication is the key

9. An example of different meanings for the same gesture

10. A comparison of Japanese Management and Participative Decision Making: Implications for Organizational Communication Research, May 1982, Stewart Lea P, Dept of Communication Rutgers University New Brunswicke Differences Between US & Japan in Decision Making Collective responsibility Individual & responsibility Work Values Perfectionism in long term, paralysis in shor term Action oriented, short term horizons Management Style Harmony & consensus Openness & accountability Management Values Long term, career oriented Short term, market oriented Employment

11. The management system Workers Executives Managers Directors CEO Directors CEO Managers Executives Workers Hierarchy system Flattening system

12. Conclusion

13. To go further : Edward T. Hall http://www.edwardthall.com/ Geert Hofstede http://www.geert-hofstede.com/ Maris G. Martinsons

14. References : Stewart, Edward C. AMERICAN CULTURAL PATTERNS: a Cross-cultural Perspective. Brake, Terence and Walker, Danielle. DOING BUSINESS INTERNATIONALLLY. Kras, Eva S. MANAGEMENT IN TWO CULTURES: Bridging the Gap between U. S. and Mexican Managers.