1. Vikram Singh Aulakh
25, Pitmedden Terrace, Aberdeen, AB10 7HR
Mobile: 07830932035, Home: 01224 935830
E-mail: vkey123@hotmail.com
Personal Statement
I am a self-disciplined retail manager with experience in customer service and people management.
Organised and efficient individual, able to manage own time efficiently and prioritise workload. I
have friendly and approachable personality with good interpersonal and communication skills and
experienced in working under pressure and delivering results by making quick and rational decisions.
Key Skills
-Professional and can do attitude approach towards challenges
-Good time keeping and organised individual who lead and motivate by example.
-Passionate about delivering results and focused on customer satisfaction
-Team player who can also work and deliver good results as individual
-Flexible and good decision maker under pressure
-High level of attention to detail and believe in development of people
Work Experience
Store Manager, Superdrug (Prestige Store) Aberdeen, Scotland
(May 2016 – Present)
Key Responsibilities
-To manage the overall operation of the store to ensure that assigned store productivity, sales and
profitability goals are achieved and exceeded
-Ensure cooperate and individual productivity goals for the team and store are met, to maximise
customer conversion and add on selling results by close monitoring of KPI’s
-Recruit, train, motivate and develop the team to optimise store performance to reflect the brand
qualities. Ensure all staff have excellent product knowledge and are regularly trained on new
merchandise and achieve the highest levels of customer service
2. -To ensure that merchandising objects, operating standards and controllable costs are managed
effectively
-Ensure that stock levels are regularly reviewed and maintained to maximise sales and liaise directly
with the merchandising team to ensure the store is adhering to the required standard. Where
necessary, take corrective action
-To take appropriate action to address performance issues where necessary
Team Manager (Grocery, BWS, Frozen, Warehouse) Tesco Extra Aberdeen
(June 2015-May 2016)
I have experience of working as a Grocery Team Manager at Tesco Extra Aberdeen that takes
between £1.2-£1.3 million a week and all my departments (i.e. Grocery, Household, Beers, Wines
and Spirits and Frozen takes between 32%-34% of store sales per week. The approximate sales split
of the departments per week are: Grocery £260 K, Household £50 k, BWS £80 K, Frozen £30 K. Total
sales turnover per week £375 k approx. I am managing 24 colleagues covering Grocery, BWS, Frozen
foods, Household and Warehouse departments.
Managing all the KPI’s along with safe and legal documents to make sure business is operating in
accordance with company rules and regulations are my responsibilities. Training, Interviews,
Performance Management, Attendance Management, Coaching, Investigating Stock Loss, Driving
Sales through Availability, Managing Waste, Trading Department, Colleague Reviews, maintaining
consistent engagement with my team through communication forms integral part of my job to
deliver all my KPI’s. I am very focused on providing excellent customer service along with my team
and setting an example for other departments. I believe in Inspiring and motivating my team
through open and honest communication, feedback and engagement.
(Fresh/Produce/Nightshift) Department Manager, Sainsbury’s Supermarket Ltd.
(March 2011-June 2015)
In my role as Nightshift Manager, I was managing 43 colleagues along with their training and
development. I handled 8500-9000 cases replenishment on average every night with my team and
delivered excellent shop floor standards which covered 55,000 square feet shop floor area and equal
area of warehouse. I have also managed Fresh food and Produce Department in my previous roles
as manager at Sainsbury’s Supermarket.
The core responsibilities of my role include making sure business is operating safely and legally and
at the same time I am also accountable for the health and safety of colleagues and customers.
Planning and prioritising the workload and decision making for delivering results under pressure
adhering to tight deadlines and budget are key features of my day to day trading skills.
3. I am also responsible for training and coaching of team about safe working practices and health and
safety of individual and customers. As a manager and employee of a company I am delivering results
on daily basis without compromising on quality of work and customer service standards keeping in
mind company values and bringing them alive through my actions, behaviour and approach.
Acting as a role model of work ethics, customer service and professionalism for staff members and
other colleagues is an important part of my job role as a leader.
Handling customer complaints and providing good service with full attention to detail is the core
trait of my personality as an individual and as a professional.
Good and effective communication with senior management, colleagues and customers, suppliers
and contractors for delivering personal and business targets is essential quality and requirement of
my role which I do practice a lot.
Night Shift Team Leader, Sainsbury’s Supermarket Ltd
(September 2007-March 2011)
The key responsibilities of my role as a team leader were working closely with my immediate
manager, follow instructions and also taking initiative to deliver results in his absence.
I was also responsible for safe and legal training of staff members and organising training sessions
when required for new colleagues.
Taking responsibility and delivering same standard and quality of work by completing tasks assigned
was my strength. I am very focused on customer service and always do my best to fully resolve the
problem before escalating to senior member of team.
Front of House Receptionist, Manor House Hotel
(March 2007-July 2007)
Key responsibilities as a front of house staff were:
Taking customer bookings and making arrangements for the guests
Handling customer complaints and queries
Handling cash and card transactions along with other forms of payments
Generating daily reports and managing customer details for data management
Looking after hotel guests, visitors and contractors
Liaise with maintenance and other departments to resolve issues and provide excellent customer
service to guests.
4. Fine Dinning Kitchen staff, One Aldwych Hotel, London
(March 2006-February 2007)
Main Duties include:
Making preparations for the senior chefs and setting up work stations
Following personal hygiene and health and safety rules
In-charge of the safe working practices and health and safety training for new colleagues
Communicating with the service staff and other sections of the kitchen to provide timely service to
hotel guests and visitors
Education
-IHMES, International Hotel Management Institute (Edexcel) (2005-2007)
B-TEC PG Diploma in Hospitality Management
-Machala College of Hospitality Management (1999-2002)
Diploma in Catering and Hospitality Management
-Modern college, Vashi, India (1997-1999)
A Levels Subjects: Physics, Chemistry, Biology, English.
Hobbies and Interests
I have keen interest in playing cricket, I have played cricket at university level. I have captained my
team at inter-college matches and performed very well as a team and individual. Apart from cricket I
like swimming, cinema and music, socialising with friends and family, Cars.
References
References are available on request.
I have full clean U.K. driving licence and right to work in U.K without any restrictions.
Vikram Aulakh
