1. I R I S A R E L I S T O R R E S M A Y S O N E T
C I U D A D C E N T R A L I I , T O M Á S D E J E S Ú S # 3 2 5 , C A R O L I N A P R 0 0 9 8 7
( 7 8 7 ) 3 0 9 - 8 5 6 2
aretmayson@gmail.com
OBJECTIVE
My goal is to contribute my experience and my understanding for the
improvement and advancement of the business world giving a secure
challenging position.
PROFESSIONAL EXPERIENCE
2014 – 2016 OFFICE DEPOT & OFFICE MAX Carolina PR
Customer Service Manager
Operations Manager
! Responsible for freight and logistics activities within the store.
! Advertising Analyze
! Presentations from cold calls to a rapport building relationship.
! Assist customers in order to satisfy their business needs.
! Meet the position requirements and goals managing the objectives
! Create and develop a long term relationship with the customers.
! Customer Services
! Customer experience trainings to associates and managers
! Operations and logistics management
! Loss prevention specialist
! Maintain loss prevention compliance, store visual and merchandising
standards.
! Corporate accounts management
! Educating cashiers staff with product knowledge.
! Developed the associate selling skills by having individual weekly one on
ones.
! Training manager for Office Max management team.
2011- 2014 ALDO Group Miami / Orlando / Puerto Rico
Assistant Manager
! Supports Store Manager in ensuring the store operates within its
predetermined budget (i.e. salary, inventory, expenses, etc.)
! Ensures that all personnel practice professional salesmanship according to
company policies and procedures, in order to achieve maximum sales and
provide the highest level of customer satisfaction.

2. ! Adheres to and enforces loss prevention and security policies, credit
policies and procedures, i.e. credit cards, check approvals, employee
purchases, deposit logs, return and exchange policies.
! Ensures that all merchandise is properly ticketed and attractively displayed.
! Designates and coaches ROS (responsible of section) to assure proper
merchandizing and ticketing in all areas of the store.
! Communicates stock replenishment needs to Store Manager.
! Assists in training Sales Associates in product knowledge, visual
presentation, sales techniques and administration.
! Supports the Store Manager in all essential duties necessary for the
efficient operation of the store.
! Enforces and complies with all store/company policies and procedures.
2003-2010 ARTE VISUAL GROUP Carolina, PR
Assistant Manager
! Supervising cashiers and sales team
! Recognized both positive behaviors and results between employees.
! Leading by example (exhibiting selling behaviors/training new associates)
! Educating cashiers staff with product knowledge.
! Developed the associate selling skills by having individual weekly one on
ones.
! Managed sales floor and registers area
! Daily, administrative paperwork and schedules
! Leading by example (exhibiting selling behaviors/training new associates)
! Developed the associate selling skills by having individual weekly one on
ones.
EDUCATION
Universidad Del Este Carolina, PR
! Bachelor Degree in Progress- Major: Criminal Justice
SKILLS
! Microsoft Office (Word, Excel, Power Point, Excel, POS, Workforce
Management System,
! Customer Service Oriented
! Advertising
! Time Management
! Conflict Management
! Flexibility / Adaptability
! Decision Quality
! Collaboration / Team Spirit
! Accountable

3. LANGUAGES
! Interpersonal and problem solving skill.
! Exceptional Interpersonal, Presentation, Persuasive and Negotiation Skills
! Leadership
! Ability to work under pressure, Multitasking
! Detailed Oriented
! Spanish, English, Brazilian Portuguese
REFERENCES
Available Upon Requested.