1. Curriculum Vitae
Fiona Louise Starr
King’s Lynn
E: fionastarr1025@hotmail.com
T: 07763849243
Personal Statement
I am a highly motivated and results orientated individual. I have a proven track record of
excellent service. I am looking to change my career and use my previous work experience as
an advantage through all that I have learned from people management to delivering
outstanding customer service to organisation and time keeping. I am always willing to
undertake new tasks and challenges and learn all new areas.
Please note that I left my previous position in December 2015 to travel to Australia, which I
have just returned from.
Career History
Deputy Manager, Chicago’s King’s Lynn, The Deltic Group, Dec 2014 - Dec 2015
Responsible for driving all areas of the business and leading teams to deliver results. Also in
charge of monitoring KPI’s within a fast paced environment. Also between the months of
April – July I was acting General Manager for this venue.
Skills and Responsibilities
Recruiting, training and motivating staff
Doing regular stock-takes and ordering as necessary
Handling deliveries
Maintaining the condition of beer and stock (overseeing cellar control and beer line cleans)
Keeping up to date with licensing legislation, liaising with the authorities and taking overall
legal responsibility for the premises
Enforcing health and safety rules
Adhering to budgets, increasing profits and managing cash flow
Dealing with customers and clients
Monitoring KPI's
Payroll and HR duties
Cash handling and safe management

2. Administration duties relating to compliance
Responsible for Audits and Stock control
Deputy Manager, Chicago’s King’s Lynn, Chicago Leisure, June 2013 - Dec 2014
Responsible for day-to-day running of the venue, innovating ideas, motivating and leading a
team of up to 30 staff and contractors. Working alongside a General Manager to deliver a
successful business.
Skills and Responsibilities
Recruiting, training and motivating staff
Doing regular stock-takes and ordering as necessary
Handling deliveries
Maintaining the condition of beer and stock (overseeing cellar control and beer line cleans)
Keeping up to date with licensing legislation, liaising with the authorities and taking overall
legal responsibility for the premises
Enforcing health and safety rules
Adhering to budgets, increasing profits and managing cash flow
Dealing with customers and clients
Monitoring KPI's
Payroll and HR duties
Cash handling and safe management
Administration duties relating to compliance
Responsible for Audits and Stock control
Bar Supervisor, Chicago’s King’s Lynn, Atmosphere Bars and Clubs, August 2011 - June 2013
Responsible for staff of up to 15 over two operational bars. Also in charge of stock
controlling, Health and Safety regulations, cash management and operation management.
Skills and Responsibilities
Communication between staff and management
Planning and organising the operation
Problem solving
Staff motivation
Team work
Cash handling
Dealing with customers and clients on a first hand basis
Dealing with any complaints
Adhering with licencing legislation and making sure this is being adhered to by other staff

3. Administration Assistant, B&Q King’s Lynn, Kingfisher Group, Dec 2012 - July 2013
Day-to-day tasks involved delivery scheduling, warehouse operations, management of
deliveries and overseeing warehouse duties, P&L reviews, stock control and also client
interaction. Reporting to Deputy Manager on a regular basis.
Skills and Responsibilities
Answer telephone and email enquiries
Type documents, for example letters and reports
Update computer records
Responsible for stock taking and ordering supplies
Regularly schedule minute meetings with my direct manager
An organised approach and excellent time management skills
Good communication skills
The ability to work within a team
Computer literate and good keyboard skills
A good level of English spelling and grammar
Good numeracy skills
Accuracy and attention to detail
Customer Advisor, B&Q King’s Lynn, Kingfisher Group, May 2011 - Dec 2012
During this role I was responsible for constant client interaction and making sure all guests
and customers were satisfied with their visit. Other tasks varied from scheduling customer
deliveries, to dealing with any complaints and returns, to going above and beyond customer
expectations.
Skills and Responsibilities
Being able to work in a team
Patience
Ability to remain calm under pressure
Friendly and tactful personality
Good timekeeping
Open minded attitude
Being able to handle complaints and difficult situations
Answer telephone and email enquiries
Good communication skills
Accuracy and attention to detail

4. Education
The College of West Anglia, BTEC Level 3 Business with Retail 2009 – 2011
GRADE – Triple Distinction
Investigating topics such as such as accounting, customer service, e-business, international
business, recruitment, retail services, setting up a business, visual merchandising and
business legislation and law.
Smithdon High School, GCSE’s, 2004 – 2009
Business Studies C
English Language – C
English Literature – D
Mathematics – D
Science – D
Employment References
Clare Taylor
Food and Beverage Manager
Windstar Cruise
Mathew Evans
General Manger
The Deltic Group
Character Reference
Geremie Leverett
Manager
TC Entertainments
(Details available upon request)