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Hannah Ross
233 Hollyhedge Rd, Wythenshawe, M22 4QD
Telephone: 07912 355 541
Email: hannahross21@yahoo.co.uk
Professional Profile
An extremely dedicated and enthusiastic professional with a strong combination of skills and expertise
acquired during studies and work experiences. Passionately committed to the delivery of service excellence
and maintaining a high standard of work practice. Able to demonstrate strong customer focus whilst working
on achieving sales targets and KPIs. Capable of using own initiative to complete assignments on time and to
the required quality standard. A talented and motivated individual who enjoys managing and motivating a
successful and productive team and ensuring a positive contribution to the business
Objective
Currently looking to progress to a management position with a greater degree of responsibility. Seeking a
position which will provide a challenge, whilst making the best use of skills and expertise and enabling
personal and professional development.
Career Summary
2011 - Current RETAIL CATERING MANAGER
Wythenshawe Hospital, Sodexo
Responsibilities
 Managing a team of 41 staff members catering for over 8000 covers a week over 3 units with an
annual turnover of 1.1 Million.
 Organising daily hospitality, functions & VIP Events for groups of people ranging from 2 to 500 on a
weekly basis with a monthly turnover between £16k & £20k depending on time of year.
 Eprofit & Kronos administrator for whole site. Daily Experience in the use of TMS, UDC, Local
Autonomy, Clarity Live and all on-line ordering systems.
 Undertaking staff rotas and payroll duties in line with unit budget, setting budgets and actively
working to achieve sales targets and KPIs.
 Maintaining daily & Weekly paperwork including HACCP, production and wastage sheets and
performing daily banking and cashing up.
 Menu writing for all the outlets, restaurant, Pearce ward and Hospitality.
 Overseeing recruitment, training, development and motivation of all staff members and maintaining
health, safety and hygiene standards throughout the unit.
 In charge of stock control, ordering food in line with daily menus, costing, price comparisons, price
setting, planning weekly menus and writing hospitality menus.
 Developing and implementing new ideas such for FOH and BOH.
 Dealing with weekly and monthly marketing/promotions and acting as Costa Coffee Barista Trainer
for all staff.
 Education Building Manager looking after Soft Services – Domestics & Catering.
 Management of the Ad Hoc Cystic ward private dinning.
 Holiday/Absence cover for the Patient Catering Manager.
 Maternity Cover for the Head of Catering.
 Monthly Billy for both Hospitality & Patient Dining.
 Mobilisation of 2 new unit
 Mobilisation of the new Imperial Hospital Contract in Central London-Restaurants,
Subways,Starbucks, Costa Coffee, Hospitality and Patient Dining

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2008 - Current EVENT MANAGMENT
Various Locations
Responsibilities
 Working for Hospitality/Catering Agencies as an Event/Restaurant Manager for events such as
Weddings, Christmas Parties, Match day Events, TV Events, Race Days, Concerts and Corporate
Events.
 Venues include Fountain Studios, Manchester United, Manchester City, Lancashire Cricket Club,
Stockley Farm Weddings and Chester Races.
 Managing a team of 10 – 100 staff members catering for up to 2000 Covers.
 Managing Staff Jobs / Hours / Tasks line with the event specifications.
 Dealing with any daily paper work, stock control and cash handling for events.
 Working alongside the organisers to provide an overall personalised experience to all guests.
2009 - 2011 RESTAURANT CATERING MANAGER
Charlton House Catering, London Bridge, London
Responsibilities
 Managing FOH in all departments catering for over 1500 covers a day and overseeing the day-to-day
set up of the restaurant, deli, coffee shop/bar and shop.
 Acting as Starbucks Barista Trainer for all staff and maintaining excellent standards of customer care
and service at all times.
 Organising staff rotas and payroll duties in line with unit budget and working to achieve sales targets
and KPIs.
 Maintaining daily paperwork including HACCP, production and wastage sheets and performing daily
banking and cashing up.
 Overseeing recruitment, training, development and motivation of all staff members and maintaining
health, safety and hygiene standards throughout the departments.
 In charge of stock control, ordering, costing, price setting and planning weekly menus alongside the
head chef.
 Dealing with weekly and monthly marketing/promotions, planning and setting up functions and
assisting in food preparation, labelling and implementation of new menu ideas.
2009 DUTYMANAGER
Wetherspoons,Watford
Responsibilities
 Assisting in the recruitment, training, development and motivation of staff and compiling time sheets
and rotas in line with unit budgets and forecasts.
 Purchasing stock, maintaining stock and cellar control and management, and ensuring health, safety
and hygiene standards throughout the unit.
 Ensuring staff management processes adhere to company policies, labour laws and legislation and
providing exceptional customer service at all times.
 In charge of opening and closing processes, banking, cash handling and overseeing efficient running of
the site on a day-to-day basis.
2008 - 2009 RECRUITMENT CONSULTANT
Admiral Group, London
Responsibilities

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 Managing the recruitment, training, development and motivation of all staff members and delivering
efficient running of desk functions on a daily basis.
 Organising payroll, rotas and time sheets for up to 100 staff, arranging temporary bookings for clients
and working on company systems to manage bookings, clients and staff.
 Ensuring staff management processes comply with company policies, labour laws, legislation and visa
requirements.
 Being on-call 24 hours, working as a receptionist on a pro-term basis, ensuring customer satisfaction
and achieving KPIs.
 Negotiating for new clients, including canvassing calls, liaising with clients to ensure satisfactory
outcomes, visiting clients for staff quality checks and responding to queries/complaints/issues.
2006 - 2008 AIRPORT MANAGER
Ace Handling, Manchester
Responsibilities
 Assisting the recruitment, training, development and motivation of 10 staff members and compiling
time sheets and rotas.
 Maintaining stock ordering and control and providing customer satisfaction through delivery of quality
service standards.
 Efficiently running desk functions on a daily basis, undertaking banking and cash handling and liaising
with suppliers and tour operators.
 Being on-call 24 hours, working with ticket printing and tour operator systems and managing closing
of flights.
2008 BARISTA/CHEF
Katsouris, Manchester
Responsibilities
 Serving customers, handling cash, maintaining stock control, making coffees using a Costa coffee
machine and preparing food/making 200 fresh sandwiches daily.
 Working on carver to prepare all carver meat and working in the deli with food items such as meat,
cheese and olives.
 Making fresh fillings, soups, sauces and salsas daily and working as a chef to provide cover for days
off.
2007 – 2008 ASSISTANT MANAGER
Sacred Heart Public House, Manchester
Responsibilities
 Managing the recruitment, training, development and motivation of 20 staff members and compiling
time sheets and rotas in line with unit budgets and forecasts.
 Purchasing stock and maintaining stock control and ensuring health, safety and hygiene standards
throughout the unit.
 Overseeing compliance of staff management processes within company policies, labour laws and
legislation and ensuring delivery of exceptional customer service at all times.
 Performing opening and closing processes, banking, cash handling, organising members’ nights,
issuing new memberships and ensuring efficient running of the site on a day-to-day basis.
Education and Qualifications
AVCE: Travel and Tourism – Double Award, South Trafford College (2003)
ABTAC: South Trafford College (2003)

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GNVQ: Leisure and Tourism – Double Award, Green Lane High School (2001)
7 GCSEs: Including English and Mathematics, Green Lane High School (2001)
Professional Development
 Key Skills levels 2 & 3  First Aid Cert
 Food Hygiene, Level 3  NVQ level 3 Play Work
 Health and Safety, Level 3
 Personal License
 NVQ level 3 Travel Services
 Costa Barista Trainer Cert
Key I.T. Skills
 MS Office including Word, Excel, Outlook and Publisher
Personal Details
Interests include: Reading, Internet Surfing, Dining Out, Socialising with Family and Friends and
Travelling
References Are Available On Request