Resume

1. Victoria Krone
Brooklyn Center, MN 55429
kronevictoria@gmail.com
763 318 1532
Work Experience
Waitress
Unidine - Minneapolis, MN
September 2021 to Present
• Set up dining area before guests arrive noting how many guests will be dining each night based on
received orders
• promptly greet guests and deliver food and beverages professionally while maintaining safe food
handling
• Follow up offering to assist with any other requests
• Communicate to staff when a change or error is made to ensure a quick and smooth transition
Front Desk Receptionist
Westgate Pet Clinic - Minneapolis, MN
November 2018 to November 2020
• Open lobby for clinic hours and set up workstations for employee use
• Ensure clean lobby and parking lot
• Check in clients upon arrival while providing clients and pets with excellent customer services and
listen to their needs in order to relay the information to veterinary medical staff
• Answer calls and schedule a variety of appointments appropriately and professionally (i.e. New pet,
follow-up, surgery, imaging, physical exams, urgent, lab drop off)
• Assist in the triage of emergency walk-in visits and phone calls
• Uphold proper communication and detailed encounter notes in EMR while using all resources possible
to gather as much information at each encounter
• Aid in accommodations to retrieve immobile pets from clients vehicle
• Schedule end-of-life visits and prepare a comfort room for arrival
• Provide support and offer to keep clients company during end-of-life appointments
• Receive lab samples from client and input test type request
• Verify patient prescription pickup information and confirmed each prescription before providing
directions for new medications and handing to client
• Develop product knowledge of heartworm and flea control medications as well as appropriate vaccine
and preventative care scheduling to inform and educate clients
• Confirm services to be performed and method of payment from each client
• Maintain balanced cash drawer and complete end-of-day reporting process with accuracy
• Review store inventory and order supplies as needed
Front Desk Receptionist
Minnesota Lung Center/Minnesota Sleep Institute - Minneapolis, MN
June 2016 to November 2018
• Healthcare receptionist duties and clerical skills

2. • Welcome and check in patients
• Register health insurance and review eligibility
• Distribute documents such as patient forms, insurance information and referrals
• Upload patient forms and physical medical records in patients electronic medical record (EMR)
• Utilized proper general and field specific medical terminology
• Multi-line phone etiquette
• Appointment Scheduling
• Remained within HIPAA guidelines (U.S. Health Insurance Portability and Accountability Act)
• Data entry
• Medical office administration
• Account payments and prepayments
• Worked in solo and team settings with pulmonary and sleep medicine specialists
• Fax
Education
Some college in Human Resource Management
Capella University - Minneapolis, MN
September 2013 to November 2013
High school diploma or GED
Park Center Ib World School
Skills
• Front Desk
• Reliability
• Team Work
• Flexibility
• Problem-solving
• Clerical Experience
• EMR Systems
• Medical Scheduling
• Windows
• Insurance Verification
• Medical Records
• Medical Office Experience
• Patient Care
• HIPAA
• Medical Terminology
• EMA EHR
• eCW EMR
• Epic EMR

3. • NextGen EMR
• Cornerstone Veterinary Practice Software
• EzyVet Veterinary Practice Software
• Phone Etiquette
• Experience Administering Injections
• Laboratory Experience
• Computer Skills
• Triage
• Medical Billing
• Anatomy Knowledge
• Sales
• Lead generation
• Sales, Retail & Customer Support
• Quality Assurance
• Office Management
• Management
• Recruiting
• Talent acquisition
• Medicare
• Experience with children
• Childcare
• Documentation review
• Microsoft Powerpoint
• Typing
Languages
• English - Fluent
• American Sign Language - Beginner
Certifications and Licenses
Fear Free Animal Restraint Training
December 2018 to Present
Assessments
Medical receptionist skills — Proficient
November 2021
Managing physician schedules and maintaining accurate patient records
Full results: Proficient

4. Administrative assistant/receptionist — Proficient
January 2022
Using basic scheduling and organizational skills in an office setting
Full results: Proficient
Protecting patient privacy — Highly Proficient
January 2022
Understanding privacy rules and regulations associated with patient records
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.