Erika Flores has over 15 years of experience as a senior patient care coordinator and medical assistant. She received her Certificate of Medical Assistant from Mandl School of Allied Health in 2002. Her skills include Microsoft Office, various medical software programs, and she is bilingual in Spanish and English. Her most recent role has been as Senior Patient Coordinator at New York Presbyterian Hospital Weill Cornell Medical Center since 2010, where she manages a busy transplant clinic and coordinates patient care. Prior to this, she held several roles as a senior medical assistant and patient coordinator at Mount Sinai Medical Center and Reproductive Care of New York.

1. Erika Flores
20-59 18th
Street Apt 3B
Astoria, New York 11105
(917) 279-8173
erikadflores@yahoo.com
Profile • Fifteen years of experience as a Sr. Patient care coordinator and medical assistant.
• Goal-oriented individual with strong leadership capabilities.
• Motivated professional with experience in customer service in financial and healthcare settings.
• Organized, highly motivated, and detail-directed problem solver.
• Proven ability to work in unison with staff and physician in a business practice.
Education Mandl School of Allied Health, New York - May 2000- February 2002
Certificate of Medical Assistant
Certified Phlebotomist Technologist
CPR Certification
Skills Microsoft Office, IDX Enterprise-Wide Scheduling, EPIC Charting and In Basket
OTTR Organ Transplant Tracking Record (HKS Medical Information System) Outlook
EDR (Enterprise Data Repository), Tele result. CPT and ICD-9 coding. Bilingual Spanish/English.
Employment
New York Presbyterian Hospital Weill Cornell Medical Center 2010-Present
Kidney & Pancreas Transplant Program
Senior Patient Coordinator
• Responsible for clinic coordination all check-in functions to include greeting all patients and visitors and day-
to-day front desk operations.
• Manage clinic a extremely busy clinic for recipient and donor patients and coordinating patients flow.
• Provides basic operations and administrative support to the Division.
• Reserves conference rooms for division meetings.
• Works in collaboration with the clinical staff to ensure patient flow is consistent.
• Arrange preoperative testing and cardiology clearance for patients.
• Updates records and enters information into IDX, EPIC and Tele-result.
• Manage patient’s complaints and problems.
• Answers phone inquiries,
Mount Sinai Medical Center 2007-2010
Division of Liver Surgical Oncology
Senior Medical Assistant/Team Leader
• Provide assistance to four surgeons.
• Manage two full clinic days.
• Responsible for supervising the Medical Assistants in general office duties.
• Arrange preoperative testing and cardiology clearance for patients. Schedule O.R cases and other Surgical
Procedures.
• Obtain patient medical history, take blood pressure, remove staples, stitches and draw blood.
• Provide instructions to patients and explain procedures to be performed.
• Verifies all surgical patient insurance eligibility, benefits, and coordination of benefits prior to the surgery date.
Informs the patient on fees and ensures collection of pre-surgical payment.

2. • Prepare patients for examination and treatment by determining the nature of the patients visit.
Mount Sinai Medical Center 2004 –2007
Surgical Associates/Division of Breast Surgical Oncology
Senior Medical Assistant/Patient Coordinator
• Sole management of busy breast surgeon’s practice in two different locations.
• Answer and screen doctor’s incoming calls.
• Trained and supervised new staff and student interns
• Coordinates and schedules surgeries, post-operative appointments and other related tests as ordered
• Maintain patient files and documents.
• Retrieve patients’ laboratory, radiology, biopsy and operative reports.
• Assist physician during Biopsy, FNA and needle ultrasound
• Arranged Mammogram, Sonogram, MRI and Biopsies.
• Provided patients with pre and post-operative instructions and answered questions pertaining to surgery
• Assist administratively handling office billing and insurance claims.
• Maintain doctor’s conference ,calendar, DEA licenses, New York State Licenses
.
Reproductive Care of New York. IVF Endocrinology Infertility Gynecology 2002- 2004
Senior Medical Assistant/Phlebotomist
• Administratively maintained medical records, schedule appointments.
• Handled incoming phone calls.
• Processed data entry of patient’s information. Maintain files and documents
• Clinical duties performed were venipunctures, vital signs, administer injection to patients.
• Responsible for timely transport of specimen.
• Assisted physician in medical/surgical procedure (Egg retrieval/Embryo Transfer).
• Maintained tests, procedures log and active files up to date.
• Responsible for ordering clinic supplies. Maintain supply room in an orderly manner.