Veronica Sanchez has over 10 years of experience in human resources and operations management. She has held several roles at AT&T including Human Resources Manager, Market Communications Manager, and Sales Program Execution Manager. In her current role as Human Resources Manager, she investigates over 1,000 employee cases per year, analyzes performance trends, and provides coaching to managers. She has a Bachelor's degree in Biology and enjoys health and fitness in her free time.

1. V E R O N I C A S A N C H E Z
Delray Beach, FL
561.665.1039
veronicasanchez@mac.com
HUMAN RESOURCES MANAGER, with 10 + years’ experience providing client success in Human Resources & Operations
ABILITY SUMMARY
Execution & Delivery Oriented
Excellent Leader
Organization Focused
Staff Development & Training
Fluent in Spanish
Microsoft Office & Outlook
PeopleSoft, HRIS, Amplify
Time & Billing Software
Team Collaboration
EXPERIENCE
Human Resources Manager AT&T, Palm Beach Gardens, FL 2013 - 2018
• Investigated and resolved more than 1,000 cases, in markets ranging from California to Puerto Rico/US Virgin Islands, in
adherence to HR laws, policy, applicable union contract requirements and regulatory requirements.
• Analyze employee performance trends at the market level to develop strategic action plans & provide resolutions.
• Managed a case load of 15+ per week, which involved meeting 20 metrics and was able to successfully meet or beat
case closure deadlines.
• Collaborate with Asset Protection, Legal & Labor Relations on employee verification, union grievance, & performance
issues.
• Provide coaching & guidance to management & senior level management on employee corrective actions & discipline
documentation.
Market Communications Manager AT&T, Boca Raton, FL 2012-2013
• Provide reporting on sales force metrics and sales incentive results.
• Facilitated & led New Hire Training, coordinate speakers & workshops on benefits, policy & procedure.
• Collaborate with senior management & sales leaders to communicate market initiatives, sales incentives, and promotions.
Sales Program Execution Manager AT&T, Boca Raton, FL 2010 -2012
• Managed & Mentored a team of 4 Sales Operations Analysts inclusive of 2 Centralized Hiring Managers tasked to recruit
New Hire sales talent for 52 retail store locations from Key West to Vero Beach.
• Developed, directed and managed sales programs related to product, sales processes and operational changes.
• Developed changes to policies, established procedures, and communicated them to the market.
• Key Contributor Award - 2010
Sales Operations Analyst AT&T, Boca Raton, FL 2005-2010
• Provided systems access management for sales force employees.
• Developed & implemented sales recognition program designed to drive sales & motivate employees which resulted in an
increase in sales revenue YOY by 15% - 23%.
• Implemented & led New Hire Training class designed to retain employees and reduce attrition.
• Service Excellence Award Winner – 3rd
Quarter 2007
Administrative Assistant AT&T, New York, NY 2003-2004
• Assisted with the organization of sales force reporting, making travel & meeting arrangements, liaise with external
telecommunications vendors, handle administrative requests & queries.
EDUCATION
B.S., Biology, State University of Stony Brook
ACTIVITIES
Avid athlete, passionate about health & fitness. Believe athleticism teaches you to set a vision, goals, and to stay resilient, learn
and improve even in the midst of failure.