Amervis Lopez Cobb has over 25 years of experience in business operations, information technology, and project management. She has progressively built and managed project management offices for 18 years, integrating people, processes, tools, and training across multiple industries. Cobb earned her MBA while managing a multi-million dollar IT capital projects portfolio. She is a certified Project Management Professional with a track record of developing compliance strategies and procedures, reducing regulatory deficiencies, and saving organizations money through process improvements and contract renegotiations.

1. Amervis Lopez Cobb - Background
1
1990 - 1996 1996 - 1997 1998 - 2006 2011 - 2012 2013 - 20162006 - 2011
Business
Operations
• Interacted with
insured
customers on
behalf of
organization
• Developed
handling, routing
and tracking
procedures
• Contributed to
call center
optimizations
(e.g. set up of
Interactive Voice
Response (IVR)
system)
Manager, Customer
Operations
• Interacted with C-
level joint venture
business partners
• Served as primary
organization liaison;
NJ, KY & MO Lines
of Business (LOB)
• Led cross functional
teams on contractual
compliance and new
business acquisition
initiatives
• Facilitated
contractual
performance reviews
with internal
department heads,
partners, vendors
and government
agencies
Compliance Manager
• Secured regulatory
approvals
Project Manager
• Managed projects
• Over 25 years experience in business developing and establishing compliance with IT strategies, procedures and governance.
• Progressive PMO build and management oversight for 18 years; integrating people, process, technology tools and training.
• Cross-Industry knowledge: Insurance, Government, Financials, Pharmaceuticals, Gaming, Hospitality and Entertainment.
• Earned MBA in Strategic Management while working full time managing a multi-million dollar IT capital projects portfolio.
• Certified by The Project Management Institute (PMI) as a Project Management Professional (PMP®).
Information
Technology (IT)
• Operated &
maintained
data center
computer
systems &
equipment,
including
printers and
tape storage
devices & logs
• Provided
customer
support
• Created
training
materials
Manager, IT PMO
Process & Governance
Led PMO Core Function
Establishment
• Developed Portfolio
- Designed Governance
Structure
- Mapped Strategies
- Created Processes
- Project Intake
- Reviews & Gating
- Reporting
- Approvals
- Issue/Risk/Change
Management
- Evaluated Solutions
• Built-Out PMO
- Structured & Staffed
- Defined Metrics & KPIs
• Developed PM
Methodology &
Indoctrinated Discipline
- Mapped Processes &
Improvements
- Defined Procedures
- Educated & Trained
- Audited Compliance
Executive Director, IT
PMO
• Reduced regulatory
audit/SOX
compliance
deficiencies
• Designed &
deployed process
for full project
financial
management
• Renegotiated PMO
support contract
saving $240K
• Introduced CIO
Technology
Scorecard
Reporting
• Eliminated technical
debt & deployed
solutions leveraging
Amazon Web
Services
Infrastructure as a
Service (IaaS) and
Cloud Software as a
Service (SaaS)
Manager, Program
Management
• Recruited
program
managers
• Built global
program
management
office
• Led SDLC
programs through
planning, design,
development,
testing and
deployment of
Advantage®
casino
management
system major
version releases
in Asia & New
Resort-Casino
Opening in NJ
worth $15 million
in revenue
recognition