Deborah Harris is seeking a management position leveraging her skills in organization, communication, finance, and sales. She has experience as a real estate broker owning two businesses and working for Remax, and currently works as a Team Lead for Wells Fargo managing bankruptcy accounts and ensuring compliance. She has a Bachelor's degree in Business Administration and is proficient in Microsoft Office, LoanSphere, and CPI systems.

1. 404 Westerwood Ct. , Raleigh NC 27609
Phone 919-522-9775
Email:deborahharris5555@gmail.com
Deborah S.Harris
Objective:
Secure amanagement position inorder to leverage my attention to detail, organization, communication, financial, analytical and
previous sales and marketing skillsto help influence and achieve exceptional organization and business unit results.
Summary of qualifications
 Highly motivatedself starterwithaprovenrecordof results
 Demonstratedentrepreneurial skills throughthesuccessfulstart-upandoperationof two businesses and
almost10years of success as areal estatebroker forresidential andcommercial properties inWakeCounty,
NC to includeearningrecognitionas the FonvilleMoriseyFastTrackerfor2003andRemax ExecutiveClub
for2005 and 2006.
 Demonstratedsuccess developingandimplementingmarketingandbusiness plans to maximizesales
outcomeforsellers andbuyers.
 Experience and demonstrated success developinganddeliveringnew hiretrainingprograms.
 Developed, created and implementedtrainingmanual forforeclosureprocess to standardizeapproaches and
procedures.
 Successfullycoordinatedthedesignand developmentof ownpersonal websiteforreal estate sales to
maximizeexposureand potential sales leads.
 Provenand effectivecommunication(bothoral andwritten), negotiation, marketing, financial andcustomer
serviceskills.
 Successfullyorganized, planned, andcoordinatedmultipleteam buildingandvendorevents focusingon
quality outcomes forparticipants andefficientuseof resources (timeandmoney).
 ProficientinMicrosoft Officeproducts:Word, Excel andPowerPoint
 ProficientinLoansphere, CPI, WebDirect
Professional experience
Wells Fargo Home Mortgage- Quality Compliance/ Bankruptcy Billing
Team Lead October 31-2011 to present
 Responsible for team member coaching
 Business Operations and Risk Management- Identify assess and mitigate any risk or losses that arise from
inadequate or failed internal processes, people, systems or external events within the bankruptcy process.
 Work with other business units and attorney firms to provide operational risk expertise and consulting
for billing, investor compliance, investor claim issues and projects with low to high risk.
 Consult other business units to assist in developing corrective action plans.
 Report findings and drafts recommendations for upper management within bankruptcy.
 Investor and Federal Compliance Review
 Updating policy and procedures
 Escalated attorney billing issues
 Corporate Advance research
 Monitor loss accounts and approvals
 Review of billing exception reporting as well as claim review to investors
 Bankruptcy fee requests
 Attorney trend tracking- Track attorney billing behavior and errors.
 Coordinates and monitors daily activity of a bankruptcy team consisting of bankruptcy specialists or
bankruptcy analysts
 Work own portfolio of high risk accounts
 Has higher level of decision making authority when working bankrupt accounts
 Provides training on bankruptcy policies and procedures
 May research and provide guidance to resolve the most complex problems
 Responsible for day-to-day application of, and adherence to, the Bankruptcy Code
 Position may have operations, collections and bankruptcy responsibilities
 Acts as an additional resource to address daily issues and questions from staff
 Compile statistical reports and coordinate special projects

2.  Work in a fast paced environment, effectively handling multiple assignments with minimal supervision,
meeting department performance measures
 Interact with internal/external customers, including attorneys and various vendors, responsively
explaining any process-related issues
 Research and resolve customer concerns proactively
 Maintains a high level of communication between staff, management and other servicing areas
 Contributes to the review, update and establishment of new procedures and practices to identify
inefficiencies
 May perform routine systems-related tasks (passwords, user access, etc.) and work with technical
group to resolve simple problems
 Ability to coach, motivate, and provide performance feedback to staff
 May be responsible for identifying bankruptcy trends


3. Real Estate Broker - Multiple Agencies – Raleigh, NC 2002 – 2011
Coldwell Banker Howard Perry and Walston
Remax United
Fonville Morisey
 Generate listings for potential buyers through multiple sources while ensuring appropriate marketing
plan to maximize visibility and potential sales price.
 Maintain a current knowledge of property availability to meet the needs of potential buyers.
 Analyze comparative market data to ensure appropriate market values on listed properties.
 Identify specific buyer/seller needs through effective questioning and listening skills.
 Work closely with each customer to ensure efficient use of time and money in the buying/selling process
and to ensure a positive outcome for all parties.
 Maintained current knowledge of state real estate laws and company practices/procedures to ensure all
parties are properly protected.
 Assist customers with review and completion of contracts and representation agreements.
First Union Mortgage Corporation, Raleigh NC 1996 – 2000
Foreclosure Trainer 1998 – 2000
 Responsiblefordevelopinganddeliveringtraining programs to newhires/transfers.
 Managed new employees duringtheinitial 90day new hireperiodto assess knowledge/strengths and
progress. Providedcoachingandfeedback to both new employees andhiringmanagers.
 Workedclosely withthirdparty vendors (attorneys, appraisers, inspectorsandmortgageinsurers) to ensure
accuracy andtimeliness of informationusedintraining.
 Coordinated and plannedteam buildingevents andannual attorney conferences, which includedattorney
firms, appraisers, mortgageinsurers andotherassociatedvendors.
 Coordinated registrationof multipleannual andquarterly events.
Private Investor ForeclosureSpecialist 1999 – 2000
 Interacted with privateinvestors to ensureforeclosureprocess followedeachinvestor’sspecific guidelines
and timeframes inconjunctionwithfederal laws.
 Maintainedup to date private investorrequirements
Foreclosure/BankruptcySpecialist 1996 – 1999
 Communicateddirectly withcustomers to discussandestablishlossmitigationoptions to reinstateloans in
default.
 Monitorforeclosureandbankruptcy processes to ensureinvestorandservicing companycompliance.
 Ensuringproper documentationis providedforthe foreclosure andbankruptcy processes.
 Ensure properties are maintained, taxes and insuranceare inplace to avoidviolations,damageand/or
property loss.
 Appraisals/BPO‘s areorderedand biddinginstructions areaccurately providedto theattorney ina timely
fashionforforeclosuresales.
 Followuponforeclosuresales results, reportingresults to investorandcompany andtransferfileto the
proper department suchas REO, Bankruptcy orLoss Mitigation.
 Bankruptcy discharge/dismissalorders receivedandreportedand filetransferred to property department.
Education
Converse College, Spartanburg, SC
Bachelor of Arts, Business Administration/Organizational Management
Professional memberships
North Carolina Realtors Association, Raleigh Realtors Association
Volunteer experience
 Parent Volunteer at Magellan Charter School and Sanderson High School
 Parent volunteer at St. Timothy’s Episcopal School
 St. Timothy’s Episcopal 5K Fundraising Events
 Volunteer with local swim team helping with organization at meets and practices.
 Church Youth Group Volunteer
 Susan Komen Breast Cancer Awareness- 5K