1. Aliza E. Singleton, CPCU
asing61@gmail.com
Professional Insurance Leader with a demonstrated history of driving profitable new business
production and developing high performance teams. Extensive industry experience with
expertise in small to mid-size accounts. An excellent communicator who is able to effectively
adapt presentations to various audiences and skill levels. An effective decision maker with a
proven track record who enjoys challenges and being a team contributor.
Key areas of strength include:
New Business Development – Cultivating Agency Relationships - Product Knowledge
Performance Management - Employee Development - Developing High Performance Teams
Salary Administration – Strategic Planning and Analysis – Catastrophe Management
Expense Management –– Profitability and Growth Metrics – Communications /Presentations
Customer Service -- Underwriting Risk Classification/ Pricing – Microsoft Office Suite
PROFESSIONAL HISTORY
Columbia Insurance Group 2013
Branch Underwriting Manager January - Present
Managed up to 8 Underwriters, 2 Loss Control Representatives and Underwriting Operations to
include the Administrative Supervisor and up to 11 staff members. Responsibilities include
underwriting growth, profitability, retention, expenses and underwriting direction. Work closely
with Marketing, Customer Service and IT departments. Provide quality reviews, underwriting
marketing reviews, and participate in agency reviews to maintain a quality book of business.
Establish and administer employee goals, performance evaluations and salary administration for
team members within the underwriting department. Establish and monitor team and individual
goals and measurements. Complete Performance evaluations for all team members and hold mid-
term checkpoint meetings. Consistently develop and enhance agency relationships through
agency visits, written and verbal communications. Assists in developing, communicating and
monitoring branch operating plan. Assist in working with our actuary to develop a profitable rate
structure for our book of business. Participate in several ad hoc teams such as Technology
Committee, Product Development Team, Quality Audit Team, and Predictive Modeling
Committee for our BOP products, Print Committee and Retention Committee. Hold monthly
Underwriting and operations meetings to discuss upcoming changes such as new coverages,
forms and pricing. Responsible for measuring and monitoring work flows and service standards
for all employees. Conduct Underwriting Quality Reviews to ensure books of business meet
underwriting standards, market direction, reinsurance requirements and compliance requirements.
Key accomplishments include:
• Developed and implemented underwriting standards for market acceptability, profitability,
state compliance mandates.
• Improved Underwriting quality and documentation for improved consistency.
• Successfully improved the results of reinsurance underwriting reviews.
• Developed Underwriting guidelines, authority letters and changed the market direction.
• Member of the Underwriting Quality Audit Team.
Columbia Insurance Group 2011 - 2012
Administrative Supervisor
Managed a team of 12 Underwriting Assistants, Processors and Receptionist. Responsible for
developing underwriting guidelines for the Underwriting Assistants to include authority levels

2. Aliza E. Singleton Page Two
asing61@gmail.com
and work flows. Manage production levels and relationships between underwriting and
processing. Develop relationships with Agencies through written and verbal communications;
update Agencies on pricing and rating changes and resolve processing issues. Developed quality
measurements and service standards to improve upon the customer experience. Conducted
performance evaluations by holding one on ones with all team members; developed goals and
establish measurements to meet branch, team and individual goals. Conducted audits on workers
compensation forms and Uninsured Motorist coverage forms, and quality reviews. Participated
in Agency reviews and Agency Council Meetings. Received the quarterly Service Award for 4th
Qtr 2011.
Allstate Insurance Company, Atlanta, GA 1988-2009
Regional Commercial Manager 1995-2009
Executed and cultivated business relationships with 1500 Independent Agencies located within 23
States. Acquired and underwrote a profitable book of business up to $125M in Net Written
Premium on Small to Medium Size Commercial Accounts consisting of Property, Liability,
Automobile, Inland Marine, Workers’ Compensation, and Umbrellas. Supervised the
Underwriting, State Compliance and issuance of 55,000 Accounts of new business, renewals and
endorsements. Lead a team of 35 team members including Underwriting, Marketing, Loss
Control, Field Underwriters/Managers and Leadership team. Previously responsible for the
Underwriting and Operations / Processing of all new and renewal business. Included 58-60
employees working in the office and 7 in the field. Experience included Customer Service and
the data inputting, endorsing, typing and mailing of insurance documents.
Key accomplishments include:
• Developed and implemented underwriting standards for market acceptability, profitability,
state compliance mandates to a 96% compliance ratio.
• Created an Elite Agency Program to Focus on Top Independent Agency Producers and
increase production for selected agencies by 20%.
• Grew total written premium from $95M to $124M in 3 years, while maintaining a
Underwriting combined Loss Ratio of <95%.
• Directed 7 Field Underwriters who were responsible for 13 states; communicated marketing,
underwriting and loss control support for appointed Independent Agencies.
• Successfully reduced property exposures in Florida with a one-year withdrawal of property.
• Created and maintained an Affinity Market book of business to include: Bread & Snacks,
Mail distributors, Frozen Food distributors, and Funeral Directors and Locksmiths and more.
Territorial Commercial Manager
Regional Controller and Underwriting Consultant 1993-1995
Established annual regional plans to include expense management, production goals, loss ratio
goals for new business and renewals. Generated and analyzed underwriting reports to develop
action plans for the book of business to determine underwriting profitability and potential growth
opportunities. Developed, monitor and communicated monthly Agency production and
profitability reports for leadership and underwriters.
• Assisted In developing, implementing and communicating underwriting guidelines to
underwriters and agency producers.
• Created Excel spreadsheets to monitor and communicate team and regional results on a
monthly basis.
• Assisted in the development of profitable rate structures for all lines of business in assigned
states.

3. Aliza E. Singleton Page Three
asing61@gmail.com
EDUCATION
Master of Science, Insurance Management
Boston University – MET, Boston, MA
Bachelor of Arts, Business Management
University of Illinois at Springfield, Springfield, IL
ACCREDITATIONS
Chartered Property Casualty Underwriter
General Insurance
Underwriting skills, product development, pricing, management, staff, market analysis, product knowledge, Agency relationships,
Industry experience, assigned book, effective management, strategies, goal setting, pricing development, middle markets, new
business, policy, customer service, pricing, strategic management, renewal, recommendations, accommodations, performance
management, communication, trends, projects, technical skills, establishing priorities, analysis, training, profitability, reviews,