1. SHARON L. STUHMER
1781 Chase Point Circle #311 ǀ Virginia Beach, VA 23454 ǀ 757-802-8357 ǀ slstuhmer@hotmail.com
Dedicated professional with strong work ethics and integrity
Work well under pressure and deadline driven with outstanding organizational and multi-tasking
skills, fast learner with a strong ability to work independently and a diverse experience in sales,
account collections, and administration.
 Over 20 years of experience in customer
service and sales
 Proficient in Microsoft Office
 Strong planner and problem solver who
readily adapts to change
 Excellent written and verbal communication
skills
 Proactive self-motivator
 Routinely exceed expectations while
working independently
 Regularly prioritize multiple competing
priorities to meet tight deadlines without
compromising quality
PROFESSIONAL EXPERIENCE
Portfolio Recovery Associates-Norfolk, VA 2015-present
Account Representative
 Responsible for ensuring compliance with applicable Federal & State laws, regulations and company
policies
 Confer with customer via telephone to determine reason for overdue payment; take appropriate action
if customer disputes the account(s); establish payment arrangements and accurately document
account (s) as necessary
 Early achievement goals reached consistently:3 months 179%; 6 months 190%; 9 months 140%
HSBC- Chesapeake, VA 2003-2011
Account Manager/Research Analyst Specialist
 Recognized as a top accounts specialist in department of 250 employees; won a trip to London 2005
 Managed relationships with over 20 attorneys to ensure necessary actions and strategies were used to
yield return on investments for client
 Responsible for accurate data collection, documentation, and data retrieval with computerized
systems/software
 Made daily contact with customers,realtors, brokers, attorneys and title companies to determine
optimal resolution such as modifications, full payoffs, short sales,forbearances, and deferments via
phone,email, and letters
 Audited, modified, and edited data files as needed for reconciliation
NY & CO-Chesapeake, VA 1998-2003
Store Manager, Greenbrier Mall
 Exceeded sales quota consistently; collaborated with staff to win multiple district and regional sales
competitions; store sales ranked 2nd in district and 7th in region
 Organized the distribution of merchandise to appeal to customers
 Effectively managed inventory control and maintained a low risk for loss prevention
 Carried out necessary measures for recruiting, training and coordinating for a $2.5 million store with
up to 25 employees
PROFESSIONAL DEVELOPMENT
Bachelor of Science, Psychology and Business Management, Radford University, Radford, VA 1990
Tidewater Community College, Virginia Beach, VA 2010-2014
Coursework: Radiography, Anatomy & Physiology,MS Office, CompTIA A+ Hardware & Software, Intro
to Computer Programming
Medical Laboratory Technician Certification, Sentara School of Health, Norfolk, VA, 1993