Resume of Stephanie Johnson, Operational Expert.

1. Stephanie Johnson
505 Southlake Drive ▪ La Vergne, TN 37086
P: (615) 995-4402 ▪ E-mail: stephaniemjohnson2014@yahoo.com
Summary of Technical Qualifications
Ms. Johnson has over 15 years of Information Technology experience, culminating into a career
in Information Technology and project solutions. Her expertise spans the areas of project
management, project leading, account management, mergers and acquisitions and a solid
technical background. She has experience working in major industries with an emphasis on
healthcare clients. She has demonstrated exceptional ability in creating productive recruiting,
sales and business development teams and maintaining quality of service. She is an excellent
relationship builder, skilled with creating productive yet challenging environments with her
internal teams and creating lasting partnerships with external clients. She is extremely
knowledgeable in identifying and understanding the most current technologies and looking at the
business from a 10,000 foot view while creating and organizing the right solutions on the ground.
Ms. Johnson created and developed recruiting department processes and procedures, created
and implemented new vertical divisions (HIT), headed up and oversaw international expansions
(UK and India), headed up and oversaw domestic expansion (Pittsburg, Dallas, Denver), lead
successful business development efforts and was created and oversaw all mergers and
acquisition efforts for inorganic growth.
She currently has the following divisions under her direct report: Human Resources, Marketing,
Recruiting, Mergers and Acquisitions and Branch Managing Directors.
Core Competencies Include:
• Expansion/New Market
Development
• Mergers and Acquisitions
• Recruiting/Hiring/Training/Retention
• Marketing/Branding
• Budgeting/Reporting
• Internal Campaign Development
• Team Building
• Strategic planning/Growth
• P&P Development
• Proposal Development & Response
• Contract Management and
Negotiation
• New Business Development
• Project Delivery Team Oversight
• P&L Responsibility
Education:
Tennessee State University 2002
Bachelor’s of Science
Health Care Administration and Planning
Strayer University 2005
MBA - Management

2. S. Johnson Resume, con’t
Experience:
Zycron Inc, Nashville, Tennessee 8/00 – 7/16
Zycron is a customer-focused information technology services and solutions firm headquartered
in Nashville, TN. Since 1991, Zycron has offered IT solutions to a broad client base and today is
the primary provider for numerous Fortune 500 companies.
We provide qualified, cost-effective IT solutions in the form of individual resources, full project
teams and project management services to many of the nation’s largest corporations.
Chief Operations Officer 2008 – 7/16
• Lead the recruiting (technical and healthcare), marketing, administrative, and human
resources departments, working with staff to set priorities, goals, and to evaluate results.
• Lead Operations of US and International (UK) locations including heading up the
acquisitions initiatives.
• Created a new vertical division (Healthcare Information Technology) that produced $4M
dollars in revenue in the first year.
• Created and implemented the organization’s Disaster Recovery plan.
• Implemented and provided budged oversight for over $2M in technology upgrades, i.e.,
CPU’s, dual monitors, phone systems, Salesforce, MaxHire, Bullhorn and paperless
initiatives.
• Established an annual operations execution plan to maintain "best practices and
processes" in the corporate and regional offices resulting in several operational
efficiencies.
• Oversaw and directed all branch locations domestically (Dallas, Denver, Pittsburg,
Chattanooga) and internationally (London and Medellin Colombia).
• Oversaw annual budgets for my direct departments to reduce overhead and achieve
regional expense control and savings.
• Created and oversaw mergers and acquisitions disposition process for select assets.
• Direct short-term and long-range planning to support strategic business goals.
• Provide management of all properties, working collaboratively with facilities and other
personnel for expansion, relocation and purchasing property for development.
• Provide project management including oversight in bid process, contract performance,
and source for new business opportunities.
• Provided leadership for monthly, quarterly and planning sessions for staff and executive
team.
• Coordinate a predetermined level of monitoring of program and mission priorities.
• Select management team for each division across 6 expansion states.
• Conduct regular meetings with division heads to ensure priorities are clear and
coordination is achieved.
• Follow-up on decisions made in management meetings and ensure proper execution.
• Meet regularly with division heads to negotiate operational objectives and performance
goals.
• Conduct regular reviews of division performance and decide on actions required as a
result.
• Facilitate resolution of issues between divisions.
• Take charge in high priority crises.
• Run an annual planning process and annual team strategic goal sessions.
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3. S. Johnson Resume, con’t
Vice President of New Business Development 2007 – 2008
• Brought in one of the company’s top revenue generating clients.
• Responsible for developing and managing relationships with new clients to procure new
business in staff, staff augmentation and project assignments.
• Introduce Zycron to targeted areas across the nation. Travel 75%.
• Perform client presentations articulating the value proposition of product, solution, and
service offerings.
• Headed the RFP response from start to completion on new opportunities. RFP success
rate at 90%.
• Coordinate efforts to improve the customer experience at the point of sale.
Director of IT Staffing 2004 - 2007
Program Manager, Diversity Recruitment
• Responsible for the Recruiting department in the home office and remote locations (3
offices). Single-handedly opened up and staffed Memphis and Tampa offices including
developing timelines and tracking progress in MS Project.
• Charged with developing and implementing policy and procedures in regards to the entire
recruiting process.
• Charged with developing metrics that target productivity and areas of efficiency
improvement.
• Handled day-to-day changes that frequently occur in the fast-pasted technology staffing
industry.
• Guided the Recruiting team to determine applicant qualifications by interviewing
applicants, analyzing responses and comparing qualifications to job requirements.
• Maintained and built relationships with hiring client managers.
• Re-defined and re-structured current commission structure and sales/recruiting approach.
• Manage relationships with clients to ensure support of business objectives and goals.
• Ensured an average 88% success rate on successfully closing of open positions within
the recruiting department.
• Charged with assisting the New Business Development Department in obtaining leads for
new business.
• Responsible for training recruiters and making sure that they are current on new and
emerging technologies.
• Assigned as the co-presenter for all of our new business pursuits and RFP responses.
• Developed the business and marketing plan for the Diversity division.
Senior Recruiter 2000 - 2004
• Hired directly by the President/CEO to create recruiting processes and improve the
current HR business practices.
• Brought in over 1.3 million dollars in revenues per year for the 2003/2004 year.
• Determined applicant qualifications by interviewing applicants, analyzing responses,
verifying references and interviewing applicants on a consistent set of qualifications.
• Working in the open market, this position entailed: process analysis (HR/Recruiting),
defining current business needs, sourcing and recruiting highly skilled technical
professionals, interviewing, technical screening, in-house recruiting coordination and
facilitating and implementing internet recruiting methods.
• Implemented new processes to provide a stronger infrastructure to: manage vendors
effectively, recruit effectively, and coordinate and screen candidates competitively (in-
house/external)
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4. S. Johnson Resume, con’t
• Part of the organization’s team that manages and recruits for accounts in healthcare,
automotive, manufacturing, government, utility and financial markets.
• Recruited using subcontractors and Visa sponsored candidates.
• In addition to the above, I implemented new recruiting techniques and methodologies
within the new infrastructure to ensure continuity of procedures and processes. I met and
exceeded my goals, as I personally hired and coordinated the placement or contract to
hire and contract employees, fulfilling the requisitions assigned to me directly by senior
management.
• I directly work with the New Business Development team to jumpstart our presence with
new accounts by building a marketing plan tailored to the client.
• This includes developing a marketing strategy, researching and implementing the best
strategy and developing new business relationships.
Nashville Health Care Council, Nashville, Tennessee 1/00 – 8/00
The Nashville Health Care Council is an association of health care industry leaders working
together to further establish Nashville's position as the nation's health care industry capital.
The Council promotes the continued growth of Nashville's health care industry by fostering a
supportive operating environment for existing, start-up and relocating health care businesses.
Through educational programs, networking and mentoring activities, the Council provides
executives with timely information on key operational and policy challenges facing health care
companies.
Manager, Membership Services
• Assisted Marketing and Programming Director with the educational programming and
information that is developed by the Council.
• Directly organized and implemented Council events, including the following, “HIPAA and
Its Implications for Health Care Providers”, Garage to Wall Street forum with Kenneth
Abramowitz, Seminar on eHealth: The Future, and a briefing with Vice President Gore’s
health care analyst, Dr. Richard Boxer.
• Directly assisted the President of the Council by working with health care industry leaders
to position Nashville as the nation’s health care and ehealth care communities.
• Oversaw and executed the web development for the Council’s web site as well as
recommend appropriate technologies.
• Pursued membership from Nashville’s health care and ehealth care industry leader
companies.
• Developed and implemented database to effectively track and recruit new and existing
members.
• This position was as much Public Relations as it was management.
Howard University Hospital, Washington, DC 5/99 – 8/99RD UNId
Howard University Hospital is one of America's best hospitals. The rich tradition of leadership and
service at Howard University Hospital (HUH) dates back to 1862. Housed in converted army
barracks, it was initially called Freedmen’s Hospital and provided a refuge where ex-slaves
received the medical care they were denied elsewhere. ership and service at Howard University
Hospital (HUH) dates back to 1862. Housed in converted army barracks, it was initially called
Freedmen’s Hospital and provided a refuge where ex-slaves received the medical care they were
denied elsewhere.
Management Information Systems
• Hired to participate in the professional internship program to gain technology exposure.
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5. S. Johnson Resume, con’t
• Projects included maintenance of the hospitals Novell/NT based network, database
design, creation and management and working with the HR department to computerize
employee records and information.
• For this particular project I analyzed and recommended different available technologies
and vendors for the departments particular needs.
• This project was tracked using MS Project.
• Part of the Level II & III support team and created a tracking database for static TCP/IP
addresses. Additional responsibilities include web page design and email administration.
AdvoCare of Tennessee, Nashville, TN 7/97 – 10/99
ADVOCARE OF TENNESSEE serves the Healthcare & Medical - Facilities industry from their
NASHVILLE, TN office.
Executive Assistant to the Associate Director of Clinical Services
• Created and maintained Access databases for QI/QA and Clinical department practices.
• Prepared and edited documents for NCQA review preparation.
• Created and maintained reporting tools for the QI/QA and Care Management Standards.
• Worked with QI/QA on compiling data for Clinical Management indicators.
• Responsible for the Clinical Review for Risk Management and Utilization Management.
Created and edited the Provider and Member Quarterly Newsletter.
• Maintained and edited the existing Clinical Policy and Procedure manuals.
Tennessee Managed Care Network, Nashville, TN 1/94 – 7/97
Senior Representative, Quality Control
Senior Representative, Commercial Insurance
Senior Representative, Dental Department
• Supervised daily activities of the Member Services Department Representatives.
• Maintained provider and client databases as well as phone support.
• Originated and organized interdepartmental dental training proposal.
• Developed and implemented medical necessity standards for commercial product.
• Responsible for Quality Assurance computer training of new employees.
• Maintained all contractual and legal agreements with providers.
Boards and Organizational Involvement
Nashville Technology Council Board of Directors 2010 -2014
Fifty Forward Board of Directors 2010-2013
The Middle Tennessee Workforce Investment Board 2011-2012
National Association of Health Services Executives (NAHSE) 2014 - 2016
Board of Directors
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6. S. Johnson Resume, con’t
• Projects included maintenance of the hospitals Novell/NT based network, database
design, creation and management and working with the HR department to computerize
employee records and information.
• For this particular project I analyzed and recommended different available technologies
and vendors for the departments particular needs.
• This project was tracked using MS Project.
• Part of the Level II & III support team and created a tracking database for static TCP/IP
addresses. Additional responsibilities include web page design and email administration.
AdvoCare of Tennessee, Nashville, TN 7/97 – 10/99
ADVOCARE OF TENNESSEE serves the Healthcare & Medical - Facilities industry from their
NASHVILLE, TN office.
Executive Assistant to the Associate Director of Clinical Services
• Created and maintained Access databases for QI/QA and Clinical department practices.
• Prepared and edited documents for NCQA review preparation.
• Created and maintained reporting tools for the QI/QA and Care Management Standards.
• Worked with QI/QA on compiling data for Clinical Management indicators.
• Responsible for the Clinical Review for Risk Management and Utilization Management.
Created and edited the Provider and Member Quarterly Newsletter.
• Maintained and edited the existing Clinical Policy and Procedure manuals.
Tennessee Managed Care Network, Nashville, TN 1/94 – 7/97
Senior Representative, Quality Control
Senior Representative, Commercial Insurance
Senior Representative, Dental Department
• Supervised daily activities of the Member Services Department Representatives.
• Maintained provider and client databases as well as phone support.
• Originated and organized interdepartmental dental training proposal.
• Developed and implemented medical necessity standards for commercial product.
• Responsible for Quality Assurance computer training of new employees.
• Maintained all contractual and legal agreements with providers.
Boards and Organizational Involvement
Nashville Technology Council Board of Directors 2010 -2014
Fifty Forward Board of Directors 2010-2013
The Middle Tennessee Workforce Investment Board 2011-2012
National Association of Health Services Executives (NAHSE) 2014 - 2016
Board of Directors
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