1. Daniel A. Boone – Le Fay
146 S. Main St. #L – 147
Orange, CA 92868
(657) 219-6180
db1youover@gmail.com
Objective: IT Support
Obtain a position as an Information Technology desktop PC support specialist. I offer over 8 years of comprehensive
knowledge and experience in systems analysis, networking, team coordination, end user support, complexity evaluation,
and analytical expertise assuring your enterprise environment operates at peak level. Moreover, I remain current with
industry standards, always providing professional communication and appearance.
Core competencies
Hardware Analysis | Service Management | Cloud Administration
Software Analysis | Desktop Virtualization | Network Analysis
Server Administration | Computer programming | Client Management
Technical Qualifications
Hardware:
Laptops, desktops, workstations, POS machines, mobile devices, SpectraLink, IP phones, VoIP, PBX, servers,
IDF/MDF, NAS/SAN devices, system boards, physical memory, hard drives, storage, hot-swappable appliances,
processors, fans, heat sinks, NICs, audio/video adapters, power supplies, Cat 5/6, fiber (ST/SC/LC), media converters,
POE, VFF, circuit connectors, jacks, punch-downs, routers, switches, firewalls, access points, cable testers, printers,
scanners, faxes, modems, conferencing tools, RAID controllers
Software:
Windows family (XP and newer), UNIX (Solaris, BSD), Linux (Ubuntu, Debian, Fedora, SuSE, Red Hat), Office 2013,
Communicator 2007, Lync 2013, Project 2010, Visio 2010, Visual Studio, Windows Server 2008, Citrix 13, VMWare
ESXi 5, hypervisors, VNC, System Center Configuration Manager 4, VPN, TCP/IP, browsers, SpiceWorks, Remedy,
Service-Now, ClearVision/Clarity, Norton Ghost, ImageX, Windows AIK, USMT, WinPE environment, Paragon, PHP,
HTML 5, CSS, Oracle 11g, MySQL, Visual Basic, JavaScript, XML, JAVA, C family, COBOL, Ingres, debuggers, Autosys,
Eclipse, NetBeans, ClearCase, Apache, telephony, WireShark, Business Objects, SAP, MetaVance, MATLAB, Adobe
Acrobat X, Primavera, CAD, Creative Suite 6, Prism, Concur, BEACON, Kronos, Office 365, TTY, FTP
Security:
U.S. Secret Clearance (1990 to 1994)
Professional Experience
CompuCom Systems, Irvine, CA 2015-2016
Field Services Technician III dedicated support staff to Lowe's Companies, Inc.
Maintained network access throughout service locations
Troubleshooted POS, media converters, and hand held devices
Decommissioned rack servers and scheduled pick up
Used scissor lift to replace broken access points, power over Ethernet devices, and fiber
Used repair kit to fix broken fiber connections
Periodic inspection of electrical and power backup equipment
Upgrades to firmware
Unisys Technical Services, Irvine, CA 2014 – 2015
Field Services Technician IV dedicated support staff to Actavis, Inc.
Decommissioned rack servers using PuTTY and scheduled pick up
Used KVM to navigate multiple servers
Captured and installed hard drive images and additional programs
Triaged, troubleshooted, and fixed wide range of system issues
Ordered and installed replacement hardware
Configured settings, registry, devices, and functionality for client systems
Administered user accounts and organizational units in Active Directory
Tracked work using ticketing software
Maintained compliance in an enterprise GxP environment
System management using SCCM
Servers maintained using VMWare
2. CompuCom Systems, Irvine, CA 2012 – 2014
Desktop Support Analyst III dedicated support staff to Allergan, Inc.
Troubleshooted and fixed wide range of system issues
Ordered and installed replacement hardware
Configured settings, registry, devices, and functionality for client systems
Administered user accounts and organizational units in Active Directory
Tracked work using ticketing software
Maintained compliance in a GxP enterprise environment
Refreshed full system deployments to end users
Robert Half Technology, Irvine, CA 2012
IT Support Specialist II
Coordinated the installation of Data Terminal Equipment
Installed WAN Interface Card in T1 (Channel Service Unit / Data Service Unit)
Joined CISCO 2800 router with LAN for VoIP phone system through T1
Readied computer systems for conveyance
Set up application, virtualization, and database servers
Configured KVM terminals
Ad hoc research
Mail, Inc., Lafayette, IN 2011 – 2012
Desktop Support II
Supported network printers, computers, devices, and applications
Advised on software integration to minimize conflicts
Pulled Ethernet cables through drop-ceiling to install wall jacks
Installed phone jacks in offices
Provided training for personnel on network access and VoIP phones
Ordered and replaced defective hardware in computers and network devices
Wired electrical interfaces in outlets, junctions, and 220V motors
Uploaded monthly database software
Rigged the intercom in the front lobby
Made daily server backups
Troubleshooted and repaired bulk mailing machines
Tracked work using Spiceworks
HP Enterprise Services, West Lafayette, IN 2008 – 2011
Services Information Developer I
Used branded software to expedite physician Medicaid financial claims
Procured end-user contract licensing for disaster recovery building
Administered/remediated enterprise-level nodes for virtual storage with VMWare
Administration of Active Directory
Provided Tier 1 remote desktop support
Traced and documented dead terminals
Embedded SQL routines in a C or COBOL language of 1000+ lines
Adjudicated sensitive information
Added and changed records on the data table
Devised test cases against the data table
Ran daily batch scripts
Education
Ivy Tech Community College, Lafayette, IN 2008
A.S., Computer Information Systems/Network Administration
Certifications
CompTIA A+
CompTIA Network+
CompTIA Security+
Lenovo Warranty (Laptop and Desktop)
