2003/2008/2012 systems, Active Directory, Microsoft Exchange, Office 365, File and Fax Sharing services and application servers, VMWare/ESX

1. S. NIKKI PURTZ
2528 Congo Street  Akron, Ohio 44305  (330) 620-1696 (cell)
PROFESSIONAL SUMMARY
Self-starting IT professional with comprehensive systems support experience including supervision of a technical
support department. Experience in the administration of Microsoft 2003/2008/2012 servers, Tyco security system
and Avaya phone system. Broad expertise in desktop support, server administration, new remote office startups,
end-user training, system maintenance, diagnostics and component repair. Possess a strong blend of interpersonal,
communication and organizational skills. Recognized as a hands-on leader who adapts easily to new situations and
environments.
PROFESSIONAL EXPERIENCE
Mactac
Akron, Ohio
2016-present
Windows System Administrator
• Administer internal Server 2003/2008/2012 systems including Active Directory, Microsoft Exchange, Office 365,
File and Fax Sharing services and various application servers.
• Manage AD domain structure.
• Implement and support complex and global VMWare/ESX (v5.5/6.0) environments
• Develop policies/procedures to ensure consistency of corporate directives. .
• Create plans to incorporate business project scope, resources, timeline with consideration of potential downtime.
• Develop and implement plans for patching/upgrade for Server 2003/2008/2012 considering downtime and
disaster recovery plan.
Recent Accomplishments
• VM implementations of five Global MACtac locations.
• Modified Active Directory architecture and security settings for separation from global parent company
(Europe).
Cleveland Clinic/Akron General Health System (& Visiting Nurse Service & Affiliates)
Akron, Ohio
1998-2016
Network Administrator
• Administer internal Server 2003/2008 systems including LAN services, Active Directory Domain, Microsoft
Exchange, File and Fax Sharing services and various application servers.
• Responsible for Windows 2003 server monitoring, disaster recovery, desktop services and internal user
support.
• Manage File and Application servers, including share creations, security permissions and data allocation and
management for more than 1000+ users. Continually reviewing and restructuring for tighter security, integrity
and control.
• Configure, maintain and apply security and operating system patches, protocols and enhancements on servers
and pc’s via Dameware.
• Research, implement and periodically review disaster recovery/business resumption plan.
• Consistently deliver IT deployment projects on-time, within budget and with minimal disruption to critical
business processes.
• Manage and maintain Imprivata Single Sign-On Applications and user accounts.
Recent Accomplishments
• Migrated all accounts/servers from one domain to parent company;
• Reduced costs and improved system communications by negotiating mobility contract for 150+ employees.
As a result Point of Care and Administrative staff are able to communicate and document information directly
thus improving efficiency and continuity of care.

2. Purtz Résumé - page 2
• Managed NT to 2003 Domain upgrade and Exchange 2000 to 2003 Upgrade. At present, migrating Active
Directory Domain from 2003 to 2008 and Exchange from 2003 to 2010.
• Project leader for Avaya VoIP upgrade, including four remote sites, attendant vectoring and call center
programming. Upgrade was accomplished with minimal downtime, and resulted in a net savings of
approximately $24,000/year.
• Planned and implemented Blackberry Enterprise server environment integrated with Exchange 2003 to
improve remote messaging accessibility.
• At inpatient care facility, supervised conversion to a new security system provider, ensuring additional security
at patient room doors, clinical and administrative locations, as well as security camera recording. Responsible
for all card access levels, time zone restrictions and tracking and mustering areas.
• Coordinated and implemented server room move. This involved the moving of 32 servers, managing network
cabling requirements, ensuring appropriate power requirements and instituting a fire suppression system.
• Executed the following pursuant to Home Care Resource Management’s 5-year purchase and sale of a nursing
facility:
o Upgraded domain controller (including adding a DC for redundancy) and built necessary trusts to
integrate networks with parent company.
o Designed DNS, WINS and AD.
o Installed new servers and upgraded applications.
o Supervised all upgrades of the entire acquired entity, including pc, laptops, Multifunction devices for
performance and compatibility.
o Initiated and implemented wireless network access (public and private) to enhance patient bedside
care.
• Coordinated and organized process to eliminate 70+ personal printers to reduce company costs. Configured
22 multi-function devices (Copier, Printer, and Scanner) for network printing and scanning at a cost reduction.
• Implemented fax server solution (Captaris/Open Text), integrated with Exchange 2003, thus eliminating the
need for fax boards and dedicated POTS lines.
• Project manager for private and public wireless networks for two inpatient facilities.
Job titles as follows:
 5/98 - Systems Support Specialist  8/00 - Network Technician
 5/02 - I.S. Team Leader  12/03 - Supervisor IS Systems
 6/06 - Network Administrator
CAREER DEVELOPMENT
The University of Akron, Ohio
A.A.S. Office Administration, 1992
B.S. – Technical Education, 1995-1997, 2011-present
CNS-205: NetScaler 10.5 Essentials and Networking
Imprivata (Single Signon) v. 5.0 upgrade
Microsoft Server 2008
Windows Server 2012 Installing and Configuring Windows Server 2012 – June 2016
Windows Server 2008 Maintenance– August, 2010
Configuring and Troubleshooting Server 2008 Network Infrastructure – August 2008
Designing Network Infrastructure in Windows Server 2008
Microsoft Exchange 2010 – August, 2010
Installing and Configuring Microsoft Exchange Server 2010
Managing Microsoft Exchange Server 2010
Office 365 – June 2016
Plan and configure client connectivity to Office 365
Microsoft Server 2003 – January 2006
Managing and Maintaining a Microsoft Windows Server 2003 Environment
Microsoft Server Windows 2003 Network Infrastructure
Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure