1. Toni S. Thomas
864-320-4986 ▪ 1536 Delane Avenue, Apt. 2, Charlotte, NC 28211 ▪ ToniThomas8tt@gmail.com
PROFILE: Multi-talented, enthusiastic, and determined leader looking to transition into Fashion Merchandising and
Marketing Communications. Experience in retail management of high volume stores and customer service with strong
leadership skills.
EDUCATION:
Johnson & Wales University: Charlotte, NC
B.S. Fashion Merchandising& Retail Marketing, February2015
Concentration: Marketing Communications
HIGHLIGHTS OF QUALIFICATIONS:
 Proficient with Microsoft Word, PowerPoint, Excel, Word Press Point of Sale Systems and various social media platforms
 Strong work ethic, and willingnessto take direction and constructive criticism, detail oriented and team player
 Successfully completed courses in: Creative Writing, Newswriting, Social Media & Internet Marketing, Creativityin
Advertising, Consumer Behavior, Merchandise Mathematics, and Visual Merchandising
CUSTOMER SERVICE/CLIENTRELATIONS EXPERIENCE:
Ross January2016- Current
Area Supervisor Charlotte, NC
 Oversee more than 50 associates in a $7million high volume store
 Merchandised all soft lines and hard lines according to the monthly StoresPlanogram Guide
 Made executive decisions based around forecasting
 Determined root cause of opportunitiesand implemented action plans
 Managed payroll on a daily bases
 Processed the inbound truckof stock deliveries for the salesfloor with a sense of urgency
 Drove resultsfor inventory and maintained a progressive scorecard for entire store
 Functioned as a manager on dutyto open and close the store
Wells Fargo May 2015- January 2016
Commercial (Business) Teller Rock Hill, SC
 Handled multiple commercial depositsand large amountsof cash at once
 Welcomed new customers and established relationshipswith existingclients
 Listened for customer solutionsto access their financial and personal needs also maintained dailysalesgoals
 Complied with banks standardsto open and close the building as a dailykey holder
MARKETING/PREXPERIENCE:
Bear Claw Events December 2014- May 2015
Internship/ Brand Ambassador Charlotte, NC
 Represented clients and promoted products through channelsof direct marketingand sales
 Developed knowledge of products to assist customers
 Lead manymarketing events to engage consumers and anticipated customer needs while buildingrapport
 Accountable for meetingsalesquota for each rotation and providinga daily product sales analysis to management
 Managed inventorycontrol that consisted of over 1,000 itemsper client
 Trained new associates with direct marketing techniqueson how to sell and promote products effectively
 Maintained visual upkeep and planogram for openingand closing showcase events
Sheen Magazine June 2013- September 2013
Internship/Editorial Writer Fountain Inn, SC
 Conducted professional, informative and dynamicinterviewswith celebritiesand artists
 Assisted in executingand creating new communication avenues and marketingstrategies
 Collaborated with managingeditor and publicrelationsstaff on various projects
Charlotte Seen February 2014- May2014
Internship/ Fashion PR Charlotte, NC
 Marketed and promoted formal events
 Attended fashion events and constructed website reviews
 Submitted articlestolocal magazines