Falcon Invoice Discounting: Aviate Your Cash Flow Challenges
100 Business Insights from Fortune 500, Startup CEOs, Venture Capitalists, and Analysts
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CIO CIO
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Chairman
CDO
CMO
CMO
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CTO
CIO
CIO
CIO
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CEO
President
Group VP
President
Editor in Chief Group VP
CEO
CEO
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EVP
CEO
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FORTUNE 500, STARTUP CEOs, VENTURE CAPITALISTS, & ANALYSTS
BUSINESS INSIGHTS @ValaAfshar
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Vala Afshar is the Chief
Marketing Officer for
Extreme Networks. He is
the co-host of CXO-Talk,
with Michael Krigsman, and
the author of The Pursuit of
Social Business Excellence.
He also authors blogs
on HuffingtonPost.com,
InformationWeek.com, as
well as Inc.com.
Special thanks to @JimMacLeod,
@PearlCheryl, @CareyMercier,
@dcassidyextreme
4. @Kimsstevenson
There are no IT projects, only
business projects. Business
executives should have higher
expectations of IT.
KIM STEVENSON
CIO, Intel
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AARON LEVIE
CO-FOUNDER CEO, Box
@levie
IT should be the information
enabler. If you’re not the simplest
solution, you’re the target of one.
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@GuyKawasaki
The foundation of crowdsourcing
is built on trust. Trust the crowd.
And Luck favors the people who
are willing to grind it out.
GUY KAWASAKI
FOUNDER, Alltop
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MICHELLE MCKENNA-DOYLE
CIO, NFL
The in-home experience is
raising the bar for the in-stadium
experience.
@nflcio
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@Vivek
VIVEK RANADIVÉ
CEO, TIBCO
There is only one reason why
you should give me the order —
because I have fire in my eyes.
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9. RAMON BAEZ
SENIOR VP CIO, Hewlet-Packard
Creativity needs to come from
everywhere, not just the C-level.
Stay focused on what moves the
needle.
@RamonfBaez
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@mdkail
There’s never been a better time
for CIOs to fix IT’s reputation — by
shifting from blocking to enabling.
MIKE D. KAIL
CIO SVP OF INFRASTRUCTURE, Yahoo
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@KirillTatarinov
The role of technology in business
is to help companies better
engage, connect with, and serve
customers.
KIRILL TATARINOV
PRESIDENT, Microsoft Business Solutions Group
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MICHAEL LAZEROW
CHIEF STRATEGY OFFICER, Salesforce.com
@Lazerow
You could provide the best service
at the best price but if you’re
not delivering it the way that
customers want it, they’re going
to go somewhere else.
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GERRI MARTIN-FLICKINGER
CIO, Adobe Systems
@GMFlickinger
Declare your intent to your
customers. Don’t trap them.
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JOHN HAGEL
CO-CHAIRMAN, Deloitte Touche
@jhagel
Power comes less from the
answers you have and more from
the questions you ask.
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CRAWFORD DEL PRETE
EVP OF WORLDWIDE PRODUCTS
CHIEF RESEARCH OFFICER, IDC
In the end we will see a very
different world that is consumer
empowered and it will come faster
than anyone can believe.
@craw
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@bhalligan
A great company culture attracts
great employees.
BRIAN HALLIGAN
CEO, Hubspot
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CHARLES PHILLIPS
CEO, Infor
Designing beautiful software must
go deeper than user experience.
@cpinfor
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@AndiKaraboutis
ANDI KARABOUTIS
VP GLOBAL CIO, Dell
Don’t chase shadow IT, chase
innovation. Work at the speed of
your customers, not the speed of
your processes.
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ROBERT SCOBLE
CHIEF STARTUP LIASON, Rackspace
As we shift to the Age of Context,
the value of privacy will change.
@Scobleizer
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FRED KIRSCH
VP OF CONTENT, Kraft Sports Productions
@Fred_Kirsch
Know your customers and view IT
infrastructure is a business asset.
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@Accenture
IT must develop a deeper
understanding of the business
through collaboration. CIOs must
cultivate a culture of agility and
customer service.
FRANK MODRUSON
CIO, Accenture
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KAREN EVANS
CIO, US Federal Government
In any heirarchial organization,
people at the bottom know what
is going on and what technology
works best.
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DR. ALEXANDER OSTERWALDER
AUTHOR, ENTREPRENEUR
The cloud is key for allowing
anywhere, anytime, anyplace
computing.
@AlexOsterwalder
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Technology that promotes
employees’ point of view can
enable positive culture change.
EDUARDO F. CONRADO
VP OF MARKETING IT, Motorola Solutions, Inc.
@conradoeduardo
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@sgblank
STEVE BLANK
ENTREPRENEUR AND AUTHOR
Entrepreneurship isn’t a career
choice it’s a passion and obsession.
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@perryhewitt
PERRY HEWITT
CHIEF DIGITAL OFFICER, Harvard University
Bake data-informed thinking into
your culture.
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JOHN HALAMKA
CIO, Beth Israel Deaconness Medical Center
Harvard Medical School
@JHalamka
No matter where I am in the world,
my office is where my laptop is.
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JONATHAN BECHER
CHIEF MARKETING OFFICER, SAP
@jbecher
If you focus on what your end
customers want everything else
takes care of itself.
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RAY WANG
FOUNDER, Constellation Research
@rwang0
The CIO must ensure that the
technology supports the brand’s
mission. Build trust in your brand.
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@caseycoleman
CASEY COLEMAN
CLIENT EVP, ATT Government Solutions
CIO is a choreographer or a
conductor of an orchestra,
bringing various services together
to co-create value.
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CHRIS HUMMEL
CHIEF MARKETING OFFICER, Schneider Electric
@Hummel_Chris
There is a group focused on digital
marketing; it’s called marketing.
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It’s all about the outcome, not who
has authority. Good people trump
bad organizational structure every
time.
MIKE CAPONE
CIO, ADP
@MikeCaponeADP
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TIFFANI BOVA
VP DISTINGUISHED ANALYST, Gartner
@Tiffani_Bova
The most disruptive thing in the
market is not technology, but
rather the customer.
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OLIVER BUSSMANN
GROUP CIO, UBS AG
Talk to incubators in the start-up
community and learn from them
immediately.
@obussmann
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@jcycio
To better the customer experience,
you must fully understand it.
JOANNA YOUNG
CIO, Michigan State University
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36. JOHN GALLANT
CHIEF CONTENT OFFICER, IDG Media US
@JohnGallant1
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A good relationship is about
exchange of value.
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MIKE FAUSCETTE
GROUP VP, IDC
@mfauscette
The market is moving in the direction
of ad-hoc decision support – CMO
and CIO must collaborate to deliver
value.
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CHIP COYLE
CHIEF MARKETING OFFICER, Infor
@Infor
Successful companies
continuously add value to
a customer’s experience.
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MARK MCDONALD
MANAGING DIRECTOR, Accenture Strategy
@markpmcdonald
Technology is bigger than IT. Ideas
do not become reality without
CMO and CIO collaboration.
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CRAIG NEWMARK
FOUNDER, Craigslist
@CraigNewmark
The government does a lot of
data collection but then they have
to turn around and do a lot of
infomation dissemination.
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@celtics
JAY WESSEL
CIO, Boston Celtics
Maintain a winning attitude.
Cultivate a culture of teamwork
across all departments and
adore what you do.
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@bhaines0
Take care of the basics, then take
care of the parts that help the
business. Theories are no match
for field experience.
BEN HAINES
VP CORPORATE APPLICATIONS PLATFORMS,
Yahoo
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DION HINCHCLIFFE
CHIEF STRATEGY OFFICER, Adjuvi
Social media is bigger deal than
the printing press. Social allows
business to be faster than ever.
@dhinchcliffe
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Successful CIOs experience
longevity in their role when they
are deeply involved in the business.
@MaryfranJohnson
MARYFRAN JOHNSON
EDITOR IN CHIEF, CIO Magazine
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ANDREW WILSON
CIO, Accenture
@Accenture
The relationship between the CIO
and CMO is key to digital business
transformation.
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@WendySLea
The centerpiece of your world
is your customers. Encourage
your customers to engage their
networks on your behalf.
WENDY LEA
CEO, Get Satisfaction
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@Marc2e2
Convince your colleagues that
working together will yield
stronger systems.
MARC TOUITOU
CIO, City of San Francisco
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@ShawnPrice1000
Put the right people in the right
place doing the right things.
Nobody wins on their own. You
need a great team behind you.
SHAWN PRICE
PRESIDENT, Successfactors
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@jtaschek
JOHN TASCHEK
VP OF STRATEGY, Salesforce.com
Marketing influence is market
strategy built from the influence
of others.
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EVANGELOS SIMOUDIS
SR. MANAGING DIRECTOR, Trident Capital
@esimoudis
Business model innovation is
just as important as technology
innovation. Solve customers’
problems, not yours.
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@PhilKomarny
PHIL KOMARNY
CEO, Robots and Pencils
You cannot stay relevant with a
command-and-control mindset.
Collaborate to co-create value.
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@S_dF
Culture eats strategy. Create
a culture of acceptance, be
accessible and stay relevant by
being part of the conversation.
STEPHEN DIFILIPO
CIO, Cecil
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@Ekaterina
EKATERINA WALTER
GLOBAL EVANGELIST, Sprinklr
It all comes down to culture and
purpose. We are in the age of
advocacy. Skills can be taught,
passion can’t.
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@AndrewGrill
Influence is not scientific, its
talking to people. If you have to tell
someone you are influential, you
are not.
ANDREW GRILL
GLOBAL PARTNER, SOCIAL BUSINESS, IBM
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@EmergingEdTech
Social media enhances
communication effectiveness.
React fast and move priorities to
meet customers’ demands.
KELLY WALSH
CIO, The College Of Westchester
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@pgreenbe
Smart companies don’t focus on
technology, they focus on positive
outcomes. Companies must strive
to be “customer focused.”
PAUL GREENBERG
PRESIDENT, The 56 Group
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Control is both an illusion and a
delusion. Control is for beginners.
@dscofield
DEB MILLS-SCOFIELD
OWNER, Mills-Scofield, LLC
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@FlemmingMa
Be great at communicating your
story and be useful to others.
Influence popularity.
FLEMMING MADSEN
FOUNDER, Onalytica
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@marshallk
MARSHALL KIRKPATRICK
CEO, Little Bird
Be interesting. This can’t be
automated or bought. Content
should be a conversation starter.
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KRISTIN RUSSELL
CIO, Colorado
@KristinDRussell
CIOs can make an intimate
connection with employees and
customers by harnessing social
and mobile.
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ESTEBAN KOLSKY
PRINCIPAL FOUNDER, ThinkJar LLC
@ekolsky
Knowing who to ask can be as
important as knowing what to ask.
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STEVE GILLMOR
HEAD OF TECH MEDIA STRATEGY, Salesforce
@stevegillmor
Customers are your best
influencers. Choose your
influencers wisely.
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ALISSA JOHNSON
DEPUTY CIO TO THE EXECUTIVE OFFICE
OF THE PRESIDENT, The White House
Working in the White House is like
building a start-up every four or
eight years.
@dralissajay
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@markfidelman
People do business with people,
not logos. Businesses must provide
the right tools for their people to
adapt quickly.
MARK FIDELMAN
CEO, Evolve! Inc.
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Inspiration in the enterprise comes
from the customer. Know what the
consumer needs and deliver it.
@nenshad
NENSHAD BARDOLIWALLA
CO-FOUNDER VP OF PRODUCTS, Paxata
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CHRISTINE COMAFORD
STRATEGY CONSULTANT, CC Associates
@Comaford
Instead of telling people what to
do, ask questions in a tone that is
curious and fascinated.
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Bloom
Wallace
NAOMI BLOOM
MANAGING PARTNER, Bloom Wallace
@InFullBloomUS
CMOs must take advantage of the
analytic opportunities of big data,
or they will drown in it.
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Demonstrate vulnerability through
transparency to build trust.
DAVID CHOU
CIO, University of Mississippi Medical Center
@dchou1107
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@jobsworth
It’s not about scarcity or
abundance. It’s about the
customer and using their behaviors
to increase loyalty and retention.
JP RANGASWAMI
CHIEF DATA OFFICER, Deutsche Bank
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@Workday
Simplicity results in a more cost-
effective and more presentable
solution.
STAN SWETE
CTO, Workday
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@LouisColumbus
To reach full potential, align an
employee’s passion with company
goals.
LOUIS COLUMBUS
VP WORLDWIDE MARKETING, iBASEt
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@fcc_cio
Strong leaders understand the art
of bringing joy and benefit to the
organization while driving results.
DAVID BRAY
CIO, FCC
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@JohnEMichel
JOHN MICHEL
BRIGADIER GENERAL, NATO
Leaders are willing to fail forward
and try again.
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@tcordrey
TANYA CORDREY
CHIEF DIGITAL OFFICER, Guardian News
Users don’t necessarily want to
be engaging with banners and
buttons all the time. They want a
more deep and rich experience.
75. Read the Recap and
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@DelMonteCIO
Elevate IT from Service Provider
to Business Partner.
TIMOTHY WEAVER
CIO, Del Monte Foods, Inc
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SCOTT BRINKER
CO-FOUNDER CTO, ion Interactive, Inc.
@chiefmartec
Great people and process can
overcome mediocre technologies.
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ALEXANDER HOWARD
FELLOW, Columbia University
@digiphile
A new generation demands
data-driven journalism.
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@KareAnderson
Good communication is about
mutuality. It’s not about me, it’s not
about you.
KARE ANDERSON
AUTHOR SPEAKER, Say it Better
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@msuster
Invest in lines, not dots.
MARK SUSTER
GENERAL PARTNER, Upfront Ventures
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PATTY HATTER
SVP OF OPERATIONS AND CIO, McAfee
We can solve anything, as long
as we solve it now and we don’t
let little problems snowball into
something much bigger.
@PattyHatter
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Time to market is everything in our
space, and data prevents running
extra cycles.
BILL MILLER JR.
SVP CIO, Broadcom
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@celtics
Success depends on best use
of individual talent to support
the team.
JOJO WHITE
FORMER NBA PLAYER, Boston Celtics
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SANJAY DHOLAKIA
CHIEF MARKETING OFFICER, Marketo
@sdholakia
Without marketing automation,
you’ll be spending half your
budget, but you won’t know
which half.
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84. Read the Recap and
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@brandonberger
BRANDON BERGER
CHIEF DIGITAL OFFICER, Ogilvy Mather
Unless everyone is committed to
the ambition and direction, the
strategy is just a piece of paper.
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DARCY ORTIZ
GM OF MANUFACTURING IT, Intel
@darcylortiz
Make the end goal the business
goal, not the IT goal.
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MAYUR GUPTA
CHIEF MARKETING TECHNOLOGIST, Kimberly-Clark
@inspiremartech
Don’t be technology obsessed,
be consumer obsessed.
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BRIAN STEVENS
CTO, Red Hat
Migrating from proprietary
technologies to open source
starts with one agent of change.
Hire that person.
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DR. ENG LIM GOH
CTO , Silicon Graphics International
Serendipity is where you
start out with a goal, but the
machine eventually guides
you to a different, even more
profound goal.
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JEANETTE HORAN
CIO, IBM
IT shouldn’t be about doing things
to the business, it should be doing
things with and for the business.
@jeanettehoran
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JEREMY BURTON
PRESIDENT OF PRODUCTS MARKETING, EMC
Every business will need to
become a software company
to drive dramatic change in the
enterprise. @jburton
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NANCY DUARTE
CEO, Duarte Design
If you don’t control the narrative of
your own organization someone
else will.
@nancyduarte
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SONNY HASHMI
CIO, U.S. General Services Administration
Change should be constant,
intuitive and incremental
@sonny_h
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MICHAEL WU
CHIEF DATA SCIENTIST, Lithium Technologies
Marketers need to influence
behavior under the four
conditions of no carrot, no sticks,
no annoyance and no tricks.
@mich8elwu
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JEREMY STANLEY
CHIEF DATA SCIENTIST, Sailthru, Inc.
Using personalization and data
science allows businesses to have
unique engagements with the
customer.
@jeremystan
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BROOK COLANGELO
EVP CTO, Houghton Mifflin Harcourt
@brookcolangelo
The gold mine lies in companies
evolving from what they find in
big data.
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MICHAEL SKOK
PARTNER, North Bridge Venture Partners
Outsource what you can so you
can focus on innovation.
@mjskok
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GANESH BELL
CDO GM OF COMMERCIAL SOFTWARE ANALYTICS , GE
Look for opportunities to create
digital solutions, digital software
or an app that accompanies your
physical product.
@GaneshBell
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HEIDI ROIZEN
VENTURE CAPITALIST, DFJ
Beside money, VCs are interested
in adding value and helping a
company grow.
@HeidiRoizen
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MALCOLM FRANK
EVP OF STRATEGY MARKETING, Cognizant
The future of work is the SMAC
Stack (social, mobile, analytics
and cloud).
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@LisaDavisCIO
The cloud is key for allowing
anywhere, anytime, anyplace
computing.
LISA DAVIS
CIO, Georgetown University
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101. Read the Recap and
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BRIAN VELLMURE
MANAGEMENT CONSULTANT
@BrianVellmure
Marketing needs a technology
partner, whether that comes from
the CIO or whether that comes
from building their own staff.
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102. Read the Recap and
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MITCH LIEBERMAN
SUCCESS ARCHITECT, Sugar CRM
@mjayliebs
You can’t get away from the fact
that marketing is to raise brand
awareness and to communicate
and engage people at a human
level.
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103. Read the Recap and
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@CMOTobias
TOBIAS LEE
CHIEF MARKETING OFFICER, Thomson Reuters
You have to prioritize and establish
focus, but be smart enough to
know when you need to modify
and do something different.
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@Brucevc
BRUCE CLEVELAND
GENERAL PARTNER, InterWest
CRM is one technology area that
will definitely get funding as digital
business is cruicial to remaining
competitive.
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105. Read the Recap and
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@DavidLAires
DAVID AIRES
IT VP – OPERATIONS INFRASTRUCTURE, Intel
If you can’t keep the network
operational, no one will listen to
your ideas on how to improve
their business.
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106. Read the Recap and
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@LBrousell
Know what your customer wants
and deliver it. Learn to read
between the lines of data analytics.
LAUREN BROUSELL
STAFF WRITER, CIO Magazine
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107. Read the Recap and
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@SameerPatel
SAMEER PATEL
SVP, SAP
This distinction of building
separate systems where I record
data and where I engage is just
completely artificial.
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108. Read the Recap and
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@sree
SREE SREENIVASAN
CHIEF DIGITAL OFFICER, Metropolitan Museum of Art
The future of all business is about
storytelling.
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109. Read the Recap and
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MEG BEAR
GROUP VP SOCIAL CLOUD, Oracle
@MegBear
Organizations should first and
foremost be true to the culture
and identity of their organization
when thinking about social.
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110. Read the Recap and
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STEVE MANN
CMO, LexisNexis
@stevemann
CMOs sit at the intersection
of creativity and strategy.
Engagement trumps consumption.
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111. Read the Recap and
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AZIZ SAFA
VP, GM, ENTERPRISE APPS APP STRATEGY, Intel
The best ways to engage
customers can be found in
the data.
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112. Read the Recap and
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Government should learn from the
private sector when it comes to
innovation.
@AneeshChopra
ANEESH CHOPRA
CO-FOUNDER CTO, Hunch Analytics
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113. Read the Recap and
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MIKE SUTCLIFF
GROUP CHIEF EXECUTIVE, Accenture Digital
@MikeSutcliff
Try not to measure activity, but
outcome. Focus on what matters
and measure that.
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114. Read the Recap and
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PHILIPPE MAUCHARD
PRINCIPAL, McKinsey Solutions
@pmauchard
The fundamental and first-most
important condition for success is
organizing the corporation for the
collaboration with the startup to
be a successful one.
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115. Read the Recap and
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TODD SCHOFIELD
MANAGING DIRECTOR, SC Studios Innovation Ctr.
Standard Chartered Bank
@toddschofield
It’s important to find a startup who
can really help your business, and
at the same time you’re helping
their business, so it works both
ways.
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116. CHRISTOPER MICHEL
INVESTOR, Nautilus Ventures
@chrismichel
The primary driver of behavior
is really good leadership. It’s
inspiration. It’s making people
feel valued.
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117. Read the Recap and
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