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The Role of the CIO and CMO in the Digital Transformation of Education

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Colleges and universities face economic, technological, and market forces that challenge the traditional ways of recruiting students, raising money, delivering services, and insuring student success. Rapid growth in BYOD, apps, online education, and an explosion of new competitors, such as MOOCs are adding to the pressure. At the same time, marketing has become data intensive and technology driven. Gartner points to the CMO as the champion of the technology budget in the near future. CIOs can partner with marketing leaders to optimize the use of technology to increase execution velocity and scale departmental efficiency. The current period of transition creates opportunities for institutions that learn to embrace change and form a collaborative relationship between the CIO and CMO.

by Vala Afshar, Chief Marketing Officer, Extreme Networks

Published in: Technology
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The Role of the CIO and CMO in the Digital Transformation of Education

  1. ©2014 Extreme Networks, Inc. All rights reserved. The Role of the CIO and CMO in the Digital Transformation of Education
  2. Vala Afshar No Digital Footprint 2010 2011 2012 2013 2014 ©2014 Extreme Networks, Inc. All rights reserved.
  3. Vala Afshar No Digital Footprint 2010 Joined Twitter ID: 259,725,229 2011 ©2014 Extreme Networks, Inc. All rights reserved. 2012 2013 2014
  4. Vala Afshar No Digital Footprint 2010 Joined Twitter ID: 259,725,229 2011 ©2014 Extreme Networks, Inc. All rights reserved. Authored Book 2012 2013 2014
  5. Vala Afshar No Digital Footprint 2010 Joined Twitter ID: 259,725,229 2011 ©2014 Extreme Networks, Inc. All rights reserved. Authored Book 2012 Blogs / Video Series / SlideShare 2013 2014
  6. Vala Afshar No Digital Footprint 2010 Joined Twitter 2011 ©2014 Extreme Networks, Inc. All rights reserved. Co- Authored Book 2012 Blogs/ Video Series/SlideSh are 2013 2014
  7. ©2014 Extreme Networks, Inc. All rights reserved.
  8. Vala Afshar No Digital Footprint 2010 Joined Twitter ID: 259,725,229 2011 ©2014 Extreme Networks, Inc. All rights reserved. Authored Book 2012 Blogs / Video Series / SlideShare 2013 2014
  9. ©2014 Extreme Networks, Inc. All rights reserved. 1 million Total Slideshare Views
  10. Top 10 people mentioned by marketing executives. The #1 Retweeted and Mentioned Person by Marketers ©2014 Extreme Networks, Inc. All rights reserved.
  11. Vala Afshar No Digital Footprint 2010 Joined Twitter ID: 259,725,229 2011 ©2014 Extreme Networks, Inc. All rights reserved. Authored Book 2012 Blogs / Video Series / SlideShare 2013 Most Mentioned in Marketing 2014
  12. TOP 100 MOST SOCIAL CIOs on TWITTER List Published: March 25, 2014 ©2014 Extreme Networks, Inc. All rights reserved.
  13. ©2014 Extreme Networks, Inc. All rights reserved.
  14. All Businesses Will Be Digital Businesses ©2014 Extreme Networks, Inc. All rights reserved.
  15. Welcome to the New Digital Economy User experience is shaped by technology trends Digital economy is defined by mobile, social, cloud, big data and apps The network is a strategic business asset ©2014 Extreme Networks, Inc. All rights reserved.
  16. Mobile 70% of teenagers age 13-17 have smartphones 60% of parents have provided kids with mobile phones 58% of schools moving to digital text books in 1-5 years 43% of schools cannot customize each student’s network access ©2014 Extreme Networks, Inc. All rights reserved. Mobile-first, always connected, highly secure
  17. Social 51% of schools use social media in the classroom 75% of students participate in social networks 45% of K-12 teachers use social for work purposes ©2014 Extreme Networks, Inc. All rights reserved. Collaborative, open and connected
  18. ©2014 Extreme Networks, Inc. All rights reserved. World population: 1 China 2 Facebook 3 India 4 Tencent 5 WhatsApp 6 USA 7 Google+ 8 LinkedIn 9 Twitter 10 Indonesia
  19. Cloud 42% of schools currently implement cloud computing 44% of schools feel their infrastructure is inadequate for video from the cloud 60% of all cloud deployments will be hybrid by 2016 Hybrid, flexible and secure ©2014 Extreme Networks, Inc. All rights reserved.
  20. Apps 70B apps will be downloaded by 2014 (286 billion by 2017) 84% of mobile traffic is related to apps 2nd most downloaded apps from iTunes are educational apps ©2014 Extreme Networks, Inc. All rights reserved. Right app, right person, right time
  21. Big Data 4300% increase in annual Big Data generation by 2020 0.5% of Big Data is being analyzed today 63% of businesses view analyzing Big Data as a competitive advantage ©2014 Extreme Networks, Inc. All rights reserved. Data to insight to rapid decision/action
  22. IDC: 90% of Revenue Growth in the Next 10 Years Will Come From the Third Platform ©2014 Extreme Networks, Inc. All rights reserved. 22
  23. Application Landscape Report 2014 Too many web applications a stumbling block to digital transformation 60% CIOs believe their most valuable contribution is introducing new technologies Cloud (56%), Mobility (54%), Social (41%) and Big Data (34%) are seeing major adoption 76% CIOs: modernization of the application landscape key to achieving business objectives ©2014 Extreme Networks, Inc. All rights reserved. *Survey of 1,000 global CIOs
  24. State of the CIO 2014 Digital strategist or traditional CIO? 90% CIOs: role is increasingly challenging; 65% role is becoming more rewarding 44% CIOs report to the CEO. Tenure is six years, while average pay is holding at $219,500 CIOs spend significant time to focus with business leaders - up to 25% of week Game-changer CIOs average salary $249,000 (70% report to CEO) vs cost-center CIOs ($182,000 and 37% report to CEO) 48% of CIOs: IT group is viewed as a cost center or service provider 61% CIOs have part of their compensation tied to a specific corporate revenue or profit goal ©2014 Extreme Networks, Inc. All rights reserved.
  25. 2014 CIO Priorities ©2014 Extreme Networks, Inc. All rights reserved. “Measurement is fabulous. Unless you’re busy measuring what's easy to measure as opposed to what's important.” – Seth Godin
  26. CIO Mandate: Lead Digital Transformation 1. Lead the business from the front 2. Re-invent for next-generation digital 3. Create highly engaging workplace, customer, and partner experiences 4. Enable emergent, decentralized tech change in the organization 5. Don’t constrain IT, empower it ©2014 Extreme Networks, Inc. All rights reserved. Authored by Dion Hinchcliffe, Dachis Group
  27. CIOs CMOs – 2014 and Beyond How will CMOs and CIOs work together? ©2014 Extreme Networks, Inc. All rights reserved.
  28. Areas where CMOs become frustrated with CIOs CIO understands marketing requirements Marketing employees understand IT IT employees understand marketing programs Want to enable marketing employees to operate data/content, without IT intervention IT development process is slow and not aligned to the speed of digital marketing ©2014 Extreme Networks, Inc. All rights reserved. Strongly Disagree (%) Strongly Agree 2 9 38 38 13 3 13 38 36 10 5 18 32 34 11 6 13 36 33 12 9 14 38 28 11
  29. Areas where CIOs become frustrated with CMOs Software service needs careful planning CMO understands company’s IT infrastructure IT employees understand marketing programs Marketing pulls in technologies without consideration for IT standards Marketing understands technology ©2014 Extreme Networks, Inc. All rights reserved. Strongly Disagree (%) Strongly Agree 14 30 40 25 3 6 36 38 17 3 16 31 35 15 15 29 35 14 7 3 15 34 33 15
  30. The Evolved CMO in 2014 CMOs Must Ramp Up Business and Technology Acumen 62% CMOs surveyed globally believe the CIO is a strategic partner in meeting corporate goals 41% CMOs share common vision with CIO of how marketing and IT teams should work together Only 29% CMOs partner with their IT counterpart when buying marketing technology 31% CMOs use technologies to analyze and respond to customer feedback 40% CMOs claim they are hindered by the quality of customer data in their organization ©2014 Extreme Networks, Inc. All rights reserved.
  31. Marketing Success Factors ©2014 Extreme Networks, Inc. All rights reserved.
  32. Gartner Digital Marketing Budgets Will Increase By 10% in 2014 Gartner – April 29, 2014 10.7% of 2013 annual revenue on overall marketing – digital marketing spend is 3.1% of revenue Digital marketing spend is double-digit increase in 2013 and 2014 285 respondents with revenues $500M ©2014 Extreme Networks, Inc. All rights reserved.
  33. IDC 2014: Marketers Budgets Continue to Increase 63% 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% ©2014 Extreme Networks, Inc. All rights reserved. 45% 78% 16% 25% 8% 21% 30% 14% 0% All IT Rev $1B Rev $1B Increase Stay the Same Decrease Percentage of Companies Increasing Marketing Budgets Source: IDC’s 2014 Tech Marketing Barometer Survey
  34. The Marketing Function Will Undergo the Greatest IT-Driven Business Transformation Marketing Industry Specific Operations Risk and Security Customer Service Sales Other Horizontal Supply Chain Management Engineering, Architecture … Human Resources Training Accounting / Finance / Billing ©2014 Extreme Networks, Inc. All rights reserved. 0% 2% 4% 6% 8% 10% 12% IT 34 U.S. IT Spending by Line of Business 5 Year CAGR (2012-2017) Excludes Government and Education Source: IDC’s Line of Business Forecast. Preliminary Data. October, 2013
  35. Digital Marketing Expertise is Now a ‘Must Have’ for B2B Marketing Organizations 60% 50% 40% 30% 20% 10% ©2014 Extreme Networks, Inc. All rights reserved. 35 13% 19% 26% 29% 34% 39% 44% 50%+ 0% 2009 2010 2011 2012 2013 2014 2015 2016 % of Total Program Spend Digital Marketing Program Spend Source: IDC’s 2014 Tech Marketing Benchmarks Study
  36. IDC’s Definition of Digital Marketing Program Spend Mix: End of 2013 Program Spend Allocations (Digital Island View) Advertising 9.6% Direct Marketing 4.1% Other Areas: PR, MI, AR, Marketing Support and Sales Tools, Collateral 34.5% Events 17.8% Excludes Digital Events n=52 Source: IDC’s 2013 Tech Marketing Benchmarks Study Digital Marketing, 34.0% Excludes Display and Search Ads Excludes Email ©2014 Extreme Networks, Inc. All rights reserved. Marketing Digital Marketing – 39% of Program Spend in 2014 Display Ads 22.0% Search Ads, 20.2% Mobile Ads 1.7% Email Marketing 13.3% SMS/Text Messages 0.7% Other Web Site 0.1% Mobile Web and Applications 1.4% Digital Events 3.7% Company Web Sites 13.3% Search Engine Optimization 3.8% Social Marketing 5.8% Marketing Automation 14.0% 39% forecast for 2014
  37. IDC 2014: Website and Social Marketing Program Investment is a Priority Q. Please indicate if investment in the following Program Spend categories will increase, decrease, or stay the same in 2014 as compared to 2013. ©2014 Extreme Networks, Inc. All rights reserved. 80% 70% 60% 50% 40% 30% 20% 10% 0% -10% Web Site Social Marketing Marketing Tech Branding Content Direct Marketing All IT Companies $1B Companies $1B Analyst Relations Public Relations Advertising Events Market Intel MSST* * Marketing Support Sales Tools Source: IDC’s 2014 Tech Marketing Barometer Survey
  38. IDC New Staff in 2014: Web, Campaign, Content Q. Please indicate if investment in the following staffing categories will increase, decrease, or stay the same in 2014 as compared to 2013. 55% 45% 35% 25% 15% 5% -5% Source: IDC’s 2014 Tech Marketing Barometer Survey ©2014 Extreme Networks, Inc. All rights reserved.
  39. Should Your CIO be the Chief Digital Officer? Is CDO the next step for the aspiring CIO-Plus? The CDO’s job is to turn the digital cacophony into a symphony Roughly 20% of CIOs in Gartner survey said they played the role of a CDO To build great digital capabilities you need to link to your existing IT capabilities/people 2011 – 75 CDOs 2013 – 500 CDOs 2014 – 1,000 CDOs ©2014 Extreme Networks, Inc. All rights reserved.
  40. Chief Digital Officers 100 CDOs serve in large global organizations in 2014, more than double that in 2012 By 2015, 25% of large global organizations will have appointed Chief Data Officers Over 25% of CDOs are women, almost twice as high as for CIOs (13%) By 2014, more than 20% of government organizations will have appointed a CDO ©2014 Extreme Networks, Inc. All rights reserved.
  41. CMOs and CIOs Need to Get Along to Make Big Data Work Data-driven companies are 5% more productive and 6% more profitable Marketers spend $50 billion on Big Data and analytics capabilities Per Gartner, the CMO’s IT budget is expected to outstrip the CIO’s by 2018 CMO (customer data) and CIO (Big Data backbone) are natural partners ©2014 Extreme Networks, Inc. All rights reserved.
  42. Gartner: 2014 Technology Transit Map ©2014 Extreme Networks, Inc. All rights reserved. Ad Technology Analytics Creative Commerce Emerging Technologies Marketing Management Mobile Real-Time Data Search Social Strategy User Experience (UX)
  43. IDC - 2014 Marketing Technology Map Digital Transformation of Marketing ©2014 Extreme Networks, Inc. All rights reserved.
  44. 2014 Marketing Technology Landscape ©2014 Extreme Networks, Inc. All rights reserved.
  45. “The most powerful combination is the CMO and CIO working together with a shared goal to grow the business.” ©2014 Extreme Networks, Inc. All rights reserved.
  46. “Partner with the CIO organization so that the IT strategy and tactics for the marketing function become shared and unified.” ©2014 Extreme Networks, Inc. All rights reserved.
  47. Digital Transformation in Education ©2014 Extreme Networks, Inc. All rights reserved.
  48. Connecting Students Worldwide 1400 School Districts 1100 Universities ©2014 Extreme Networks, Inc. All rights reserved. `
  49. Was College Worth it? 1,500 respondents to a recent Salary.com survey 35% of people said college is not worth the expense 43% say a college degree isn’t really necessary to succeed in life 31% of all student loan borrowers are effectively delinquent Pew - Average unemployment rate for 20- to 24-year-olds in 2012 was 13.3%, up almost 4% from just eight years prior. ©2014 Extreme Networks, Inc. All rights reserved.
  50. Student Debt Seven out of ten students graduating last year left college in debt Total amount owed from student loans is more than $1.2 trillion, surpassing the total of credit card and auto loan debt ©2014 Extreme Networks, Inc. All rights reserved.
  51. ”In 15 years from now half of US universities may be in bankruptcy. Our schools are teaching skills for which there are no jobs.” ©2014 Extreme Networks, Inc. All rights reserved. - Clayton Christensen Harvard Business School
  52. “MOOC disruption is only beginning” – Boston Globe, May 9, 2014 “Two recent Gallup polls showed that although 96% of chief academic officers believe they’re doing a good job of preparing students for employment, only 11% of business leaders agree that graduates have the requisite skills for success in the workforce. And this is all occurring while higher education leaders were convinced that they were innovating all along.” -- Clay Christensen ©2014 Extreme Networks, Inc. All rights reserved.
  53. Disrupting Education Disruption is enabled by a technological core – New entrants build on their technological core to move up-market New business models coming to education – “on the job learning”; a week on, week off; internships/co-ops ©2014 Extreme Networks, Inc. All rights reserved.
  54. “ The Growing Technological Core in Education Online courses / MOOC infrastructure Digital content Digital badges Digital assessment Adaptive learning systems Student recruiting and retention systems ©2014 Extreme Networks, Inc. All rights reserved. “Online education has created an inexpensive alternative to brick- and-mortar schools in a market that is rarely a consideration for leading universities.” - Clay Christensen
  55. Growth of Online Educational Models ©2014 Extreme Networks, Inc. All rights reserved.
  56. The Mobile Student In class Participating in athletics Relaxing in student housing Shopping ©2014 Extreme Networks, Inc. All rights reserved. Studying in the library In the stadium Sleeping Visiting other campuses (eduroam)
  57. Extreme Networks CIO Studies In-depth interviews and surveys with Education CIOs How technological innovation impacts education A roadmap for the transformation of education Trends in education ©2014 Extreme Networks, Inc. All rights reserved.
  58. CIOs Must Make Strategic Contributions IT strategy should align with the institution’s operating requirements and strategy Student Recruitment Student Retention Fundraising Reducing costs and improving operating efficiency Greater classroom innovation ©2014 Extreme Networks, Inc. All rights reserved.
  59. Trends in Education BYOD and Wireless Digital Content Online Assessment MOOCs and Digital Badges ©2014 Extreme Networks, Inc. All rights reserved. Student Devices: Chromebooks Wearable technology Digital citizenship / footprint
  60. Transformation Road Map Structured approach to align business goals, strategy, and technology to institutional challenges Build the right infrastructure Provide the right applications and services Transform the IT organization Support institutional transformation ©2014 Extreme Networks, Inc. All rights reserved.
  61. BYOD and 1:1 Computing 44% planning to implement both BYOD 1:1 computing ©2014 Extreme Networks, Inc. All rights reserved.
  62. BYOD Challenges If an employee prefers to use a personally-owned phone service, should the university post their personal phone number on the web site? Can employees archive their business email and data to a personal cloud account, and migrate software licenses to personal email accounts? ©2014 Extreme Networks, Inc. All rights reserved.
  63. Campus Devices Student devices/wearables IoT across the campus facility Faculty devices, including Google Glass Rogue IT devices ©2014 Extreme Networks, Inc. All rights reserved.
  64. Internet of Things on Campus ©2014 Extreme Networks, Inc. All rights reserved.
  65. Chromebooks in Education +79% growth in 2014 5.2 million units expected 2014 Market: 85% US; 82% education 5,000 (20%) school districts use ©2014 Extreme Networks, Inc. All rights reserved.
  66. Extreme Survey: Chromebook Trends in Education ©2014 Extreme Networks, Inc. All rights reserved. Currently concentrated in grades 6-12, but 20% use in all grades 767 Chromebooks per district, adding another 1,774 within 3 years Several districts use 50,000
  67. What We Learned From Chromebook Survey Only 15% said they would not use Highest usage in Grades 6-8; lowest in K-2 Biggest device issue: durability Price and ease-of-use most important features Few districts offer device insurance program to students Upon graduation, students of most districts must return the device Windows laptops usage is expected to drop iPad usage expected to grow Netbooks usage waning 45% of districts have BYOD program 35% of districts have 1:1 computing program 70% expect Chromebook usage to grow ©2014 Extreme Networks, Inc. All rights reserved.
  68. ©2014 Extreme Networks, Inc. All rights reserved.
  69. Google Glass in Education (examples) Sports training - Coach and spectators experience athlete's perspective and provide real-time coaching. Athlete view recordings to improve head and body motions Real-time interactive field trips - CERN, Oval Office; war zone; Federal Reserve Bank; Mt Everest; Tibet, Papua, New Guinea; Cheyenne Mt; Antarctica; Egyptian pyramids Remote in-classroom experience - Professor wears Glass during lecture and opens a Hangout Provide virtual reality simulations - Student performs an operation, plays tennis, walks in space, returns a kick-off Class management - Professor takes attendance and pulls recent grades for students; can call up deeper subject content ©2014 Extreme Networks, Inc. All rights reserved.
  70. Suffolk Law Professor Andrew Perlman ©2014 Extreme Networks, Inc. All rights reserved.
  71. Drones on Campus Student projects exploring the intersection between art and technology Loan drones to students for checkout and experimentation Footage from sporting events. Promotional flybys of key campus buildings and features and virtual holiday greeting videos. Footage of unique campus events, such as campus picnics or move-in weekend Unique photographs from hard to reach places. Inspections of buildings and monitor construction projects Field projects, such as studying wildlife from a distance, and detailed 3D archaeological mapping Monitor agricultural and environmental conditions ©2014 Extreme Networks, Inc. All rights reserved.
  72. “The Degree Is Doomed” “Employers have never before had such easy access to specific and current information pertaining to a candidates’ potential.” “The value of paper degrees will inevitably decline when employers avail themselves of more efficient and holistic ways for applicants to demonstrate aptitude and skill.” ©2014 Extreme Networks, Inc. All rights reserved. - Michael Staton
  73. Trends in Education: Digital Badges ©2014 Extreme Networks, Inc. All rights reserved.
  74. ©2014 Extreme Networks, Inc. All rights reserved.
  75. ©2014 Extreme Networks, Inc. All rights reserved.
  76. Massive Open Online Courses (MOOCs) ©2014 Extreme Networks, Inc. All rights reserved. 90% offer or plan online courses 13% offer MOOCs today 5% believe MOOCs will replace traditional classes
  77. Moving From MOOC To SPOC Course completion dismal Most participants already have college degrees Challenge of engagement ©2014 Extreme Networks, Inc. All rights reserved.
  78. 2014 Gartner Hype Cycle for Education ©2014 Extreme Networks, Inc. All rights reserved. MOOC within the Trough of Disillusionment
  79. Massive Open Online Courses (MOOCs) Extreme Networks MOOC U.ExtremeNetworks.com • 4 Courses • 5000+ Students • 50 Countries • 7 Partnering Universities ©2014 Extreme Networks, Inc. All rights reserved. What is EXT MOOC
  80. ©2014 Extreme Networks, Inc. All rights reserved. “With our early-alert system, retention rates are up 2-5%.” - Phil Komarny, CIO Seton Hill University Student Retention Early warning systems Case-management systems for tracking students Create a positive student technology experience to grow loyalty
  81. Student Retention Systems survey A $16.5 B problem 3/4 of schools are aware of the problem 1/2 of schools have a retention system ©2014 Extreme Networks, Inc. All rights reserved.
  82. Michael Mathews, co-author, is the ©2014 Extreme Networks, Inc. All rights reserved. CIO at Oral Roberts University
  83. Digital Citizenship ©2014 Extreme Networks, Inc. All rights reserved. Social skills are vital for today’s workforce Digital exhaust and personal brand Google yourself and ask: ‘would I hire me?’
  84. Build The Right Infrastructure • Local and cloud-based servers and storage • Wired and wireless networking • Voice • Network security and access control • Infrastructure for online learning and collaboration • High-speed Internet access • Disaster recovery • Project management capability ©2014 Extreme Networks, Inc. All rights reserved. “Digitizing, providing online education, Georgetown Global, that all has to sit upon a solid modern infrastructure and architecture to be able to run.” - Lisa Davis, CIO of Georgetown
  85. Is your infrastructure ready? • 37% moving to digital text books only • 73% not sure their network can handle digital text books • 45% network not adequate for video ©2014 Extreme Networks, Inc. All rights reserved.
  86. Digital Assessments Are Here Online testing Florida Standards Assessments Formative assessments ©2014 Extreme Networks, Inc. All rights reserved.
  87. Extreme Survey: Assessment Readiness ©2014 Extreme Networks, Inc. All rights reserved.
  88. Summary Results 1. Infrastructure 2. Security 3. Virtualization 4. Business Transformation 5. Skills Development 6. Mobile 7. New App Dev 8. Cloud, SaaS 9. Big Data 10.Outsourced Services ©2014 Extreme Networks, Inc. All rights reserved.
  89. IT Strategic Priorities ©2014 Extreme Networks, Inc. All rights reserved.
  90. Transform the IT Organization Develop a service-oriented culture within IT Adopt an efficient IT organizational structure Align IT and the business Develop IT staff skills ©2014 Extreme Networks, Inc. All rights reserved. “Every IT person can do any project that doesn’t take more than 12 hours. If there is a contra initiative and you need our help, we help you. There is no need for some committee to decide. ” Rob Rennie, CIO of Florida State College at Jacksonville
  91. Drive and Support Transformation Culture Shift Facilitate open relationships with stakeholders Exchange ideas with stakeholders Foster executive relationships Ideally CIO reports to president, dean, or provost Participate on non-technology committees Create informal relationships with institutional leaders ©2014 Extreme Networks, Inc. All rights reserved.
  92. ©2014 Extreme Networks, Inc. All rights reserved. “Cost, efficiencies, better integration, less maintenance, security, all of these are driving cloud applications.” - Lisa Davis, CIO of Georgetown Cost Reduction and Operational Efficiency Look at admin services, facilities, curriculum management for opportunities Cloud Collaborative software Extreme Networks Purview
  93. ©2014 Extreme Networks, Inc. All rights reserved.
  94. Reducing Costs Through Technology Device costs Digital text books Reducing drop-outs Software Defined Networking ©2014 Extreme Networks, Inc. All rights reserved. Simulations, augmented reality Live video field trips Configurable and distributed classrooms
  95. Education-Related Huffington Post Blogs ©2014 Extreme Networks, Inc. All rights reserved.
  96. “For most of us the problem isn’t that we aim too high and fail - it’s just the opposite - we aim too low and succeed.” ©2014 Extreme Networks, Inc. All rights reserved. Ken Robinson
  97. ©2014 Extreme Networks, Inc. All rights reserved. @ValaAfshar Thank You

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