1. TRACY BREWER
3136 Sherborne Ct Murfreesboro, TN 37128 |
615-203-2142 | Classyt44@yahoo.com
SUMMARY
Business Professional with over 29 years of professional experience focused
on customer service, decision making, problem-solving, coordination,
leadership, people development, time management, organization,
performance management, call-center leadership, curation, education and
training, leading with data, and driving results. Seeking opportunity to
expandknowledge andcontribute extensive skills andexperiences in a
position that provides growth in a stable andgrowing organization. Willing
To Relocate. Prefer 1st Shift.
TECHNICAL & SOFT SKILLS
· Type approximately 65 wpm proficiently
· Experience using MS Office Products – Outlook, Word, Excel, and
PowerPoint
· Experience with SharePoint
· Team-player, Strong Work Ethic, Problem-Solving, Decision-making,
Results-oriented, Self-driven
ExperienceSeptember 2015
- Present
Learning & Development Analyst, State Farm Insurance – Murfreesboro, TN
· Research andcurate content for learners utilizing various sources
including company courses, Skill-Soft training materials, Harvardtraining
materials, online videos andwebinars, andother sources to meet learners
education, training, anddevelopment needs. Completedcourse reviews,
createdlanding pages with links to training information.
December 2012
– September
2015
State Farm Payment Plan Supervisor, State Farm Insurance – Murfreesboro,
TN
· Manage, Leadandsupervise team to achieve personal andprofessional
goals, counsel, coach, develop, andmotivate team, create high-performing
work environment, holdindividuals accountable, prepare andadminister
performance andsalary reviews, handle customer complaint calls, make
decisions, interpret andadminister personnel policies, track metrics and
utilize metrics to leadwith data in call center environment
August 2006 -
December 2012
Agency Recruiting Specialist, State Farm Insurance – Indianapolis, IN
· Assistedin recruitment andselection of potential candidates for
entrepreneur opportunity as insurance agent, coordinatedinterviews,
assistedwith review andupdates of business plans, facilitated
interviewing sessions andinterviewedcandidates, workedwith executives

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schedules andinfluencedselection decisions, ran market area reports,
facilitatedclasses andconference calls regarding the process and
expectations of running a State Farm agency
June 2004 –
August 2006
Agency Recruiting Specialist, State Farm Insurance – Blue Springs, MO
· Assistedin recruitment andselection of potential candidates for
entrepreneur opportunity as insurance agent, coordinatedinterviews,
assistedwith review andupdates of business plans, facilitated
interviewing sessions andinterviewed candidates, workedwith executives
schedules andinfluencedselection decisions, ran market area reports,
facilitatedclasses andconference calls regarding the process and
expectations of running a State Farm agency
June 1991 –
June 2004
Human Resources Representative, State Farm Insurance – Bloomington, IL
· Handledidentification, recruitment, screening, andselection of new
employees to State Farm for support and professional positions.
· Providedsupport, direction, andadvice to management in various
departments on handling of employee issues such as retirement,
performance management, salary administration, training and
development
· Partneredto create for support training unit for new employees to be
selected, trained, andpreparedfor support openings prior to department
need; workedwith business partners on locations, training needs,
scheduling, etc.
July 1988 –
June 1991
Systems Programmer, State Farm Insurance – Bloomington, IL
· Basic programming in PL1, workedwith business partners, thought-
partner in planning for technology changes
· Spent 3 years in support role in systems before promoting to programmer
position
August 1987–
July 1988
Service Specialist I, State Farm Insurance – Bloomington, IL
· Sorted, delivered, andprocessedmail from policyholders andagents
· Inputteddata into system for new applications
· Workedwith underwriters to handle updates to data relatedto
applications being underwritten for new insurance policies
· Handledphone calls, customer service, faxing, copying and other
administrative tasks
EDUCATION
1995 Bachelors of Computer Information Systems Degree, Illinois State
University – Normal, IL
1987 Associates in Office Management, Southern Illinois University – Carbondale,
IL