1. Robert J. Cousler
652 Carleton Trail
Bel Air, MD 21014
(443)752-3313
Summary of Qualifications
Over 20 years of combined experience in Sales and Customer Service businesses, with a focus on
revenue growth. Self-starter, effective working as an individual and in groups, while adapting to changes
and challenges with a positive attitude.
 Account Sales Executive – Upsell and maintain client relationships on existing accounts while
establishing new sales accounts and expanding sales territory
 Customer Focus - Respond to service failures and negotiate contractual obligations
 Sales Management – Hire, train and develop sales professionals, and consult customers
 Quality Assurance - Manage the Quality Assurance of accountability for P & L actual versus
budget of retail operations
Work History and Related Experience
Mile One Group
Sales Manager – R & H Toyota
2015-current Owings Mills, MD
Manage High Volume Sales Department
 Responsible for achieving sales objectives set by both Toyota and Mile One
 Oversee and mentor department of 15 plus sales consultants
 Excel at structuring and closing deals for sales consultants
 Toyota Manufacturer Certified Sales Manger
Thompson Automotive
Sales Manager –Hyundai/Mazda
2012-2015 Baltimore, MD
Managed department for all online prospects
 Responsible for responding and closing all incoming online prospects
 Utilized skills to create more opportunities for prospects
 Responsible for year over year growth of internet leads and sales
 Took on additional responsibilities to keep store running smoothly when another manager
faced unexpected health issues
Autotrader Group
Product Specialist –vAuto
2011-2012 Mid-Atlantic
Managed territory in MD, VA, DC, and DE
 Sold the vAuto Inventory Management Software to auto dealerships
 Responsible for cold calling and using existing relationships with Autotrader.com to
expand customer base

2. Advertising Consultant-Autotrader.com
2008 - 2011 Baltimore, MD
Managed territory of 25 to 30 auto dealerships
 Sold online advertising to new clients, and upsold, maintained, and serviced existing
accounts
 Grew territory year over year
Schaefer& Strohminger
Sales Manager
2002 – 2008 Bel Air, MD
Consistently exceeded monthly sales goals based on Manufacturer’s objectives
Managed a sales and support staff of 14-16 employees
 Hired, trained and developed sales consultants
 Created sales objectives for consultants to exceed both company
and manufacturer’s objectives
 Excelled at “closing the deal” for sales consultants
 Recognized for exemplary customer service ratings
 Promoted from sales consultant to sales manager in 14 month
 Top salesman of the month for 9 months, never finished lower
than third
 Manufacturer Certified Sales Manager in both Mazda and Dodge
CVS Pharmacy
Store Manager
1996 – 2002 Baltimore, MD
Managed day to day operations of a single point location
 Maintained high standards of customer service through employees
 Responsible and accountable for P & L actual versus budget of retail operations
 Increased net sales year over year
 Maintained proper levels of inventory
 Interviewed, hired, trained and developed staff
 Successful at promoting from within when filing lower level management positions
 Began as Assistant Manager and was promoted to Store Manager in less than a year
Education
Towson University, 1990-1993 Business Management
Community College of Baltimore, 1988-1990 Associate of Arts Business Management