1. STEVEN E. SPECK
(214) 405-5447
sspeck283@gmail.com
BACKGROUND SUMMARY
To assist the operations of a company where my strengths in quantitative analysis, strategic planning,
negotiations, and customer service will contribute to the profitability and growth of an organization.
Broad based background in the airline industry, which links strong customer service experience with
technology experience. Developed creative methods to airline tasks utilizing technology to enhance
productivity. Innovative approach to problem solving. Proven effective sales ability. Common sense
solutions using technology as a means to enhance productivity. Ability to understand customer needs and
convey these needs to technology experts.
Accomplished in several computer software packages including…
Crystal Reports HTML MS Excel MS Word SABRE Scribe
FrontPage Java2 MS Power Point Paradox SABRE
Cold Fusion MS Access MS Project Persuasion Visual Basic
ACCOMPLISHMENTS
Surpassed Passenger sales goals by over 150%.
Designed, built, developed and sold inter-active web sites and databases.
Enhanced customer satisfaction program through creation of MS Access database and reports containing
important customer satisfaction trends.
Coordinated, developed, implemented and sold Sabre Extension Program. Surpassed sales quota by over
125%. Acted as liaison between upper management and programmers.
Selected as #1 Reservations sales agent among over 800 sales agents.
PROFESSIONAL EXPERIENCE
INTERIOR FINISHES CONTRACTOR – Self-employed
Specialized faux finishes and gold leafing business. Work with Interior Designers, General Contractors and
various faux finish companies. Generate sales leads, market the business, general responsibilities to run the
business effectively. 2001 to Present
COMPUTER BUSINESS SOLUTIONS – Self-employed
Designed, built, developed and sold inter-active web sites and databases. 2000 to 2001
CUSTOMER SERVICE ANALYST, Sabre CUSTOMER RESEARCH, Dallas, Texas
Coordination of customer satisfaction surveys to SABRE Technology Solution customers. Created reports and
trend analysis for President and Senior Vice Presidents of Sabre. 1997 to 2000
SALES REPRESENTATIVE, American Airlines PASSENGER SALES, Dallas, Texas
Responsible for approximately 125 Travel Agencies representing over $22 million in AA revenue. Developed
strong account relationships. Maximized production of incremental revenue. Planned and implemented sales
campaigns to specifically assigned accounts to maximize revenue and move market share. Represented AA at
various functions and trade shows. 1994 to 1997. 5th Highest Sales Attainment 1Q95, Salesman of the
Quarter 2Q95, 3rd Highest Sales Attainment 3Q95, 4Q95 Responsible for National Account Manager’s
Territory ($40 million in revenue-DCA Sales), “Go for the Gold” recipient 2Q96. 1994 to 1997

2. Steven Speck
ACCOUNT EXECUTIVE, Sabre EXTENSION PROGRAM (SEP), Dallas, Texas
Established and managed effective business relationships with SEP customers. Acted as a liaison between
STIN and the customer. Sold participation in SABRE to new prospects. Prepared, negotiated and
administered contracts (new and existing), and marketing lines of business responsibility. Coordinated
development and implementation of new program and product designs. (Responsible for approximately $2
million in revenue). 1988 to 1994.
SABRE SPECIALIST, SOUTHWEST DIVISION, Dallas, Texas
Served as initial service contact for new and existing SABRE agencies. Organized and performed
instructional workshops for subscribers as well as conducted one-on-one training sessions. Selected to
demonstrate SABRE functionality on the IBM PC to top revenue producing agencies and Senior AA VP’s.
1986 to 1988.
YIELD MANAGEMENT SPECIALIST, YIELD MANAGEMENT DEPARTMENT, Dallas, Texas
Established booking levels and discount seat allocations using historical and industry data. Participated in
development and implementation of computerized yield management system. 1985 to 1986.
ACCOUNT SERVICE REPRESENTATIVE, PASSENGER SALES, Atlanta, Georgia
Assisted sales staff in maintaining on-going relationships with AA travel agency accounts. Provided various
services to agencies; including, resolving account concerns, settling billing claims, quality control of group
bookings and producing monthly agency sales newsletter. Implemented sales campaigns and organized
product seminars, trade shows and familiarization trips. 1984 to 1985.
RESERVATION SALES AGENT, EASTERN RESERVATION OFFICE, Hartford, Connecticut
Telephone sales duties included creating, modifying and canceling reservations in addition to furnishing
general air travel information to customer. Selected to perform various customer relations activities; followed
up on customer complaints and maintained good customer perceptions. 1982 to 1984. Salesman of the
Month; April 1983, Salesman of the Year; 1983.
EDUCATION
B.S., Central Connecticut State University, New Britain Connecticut
Recreation, Springfield College, Springfield, Massachusetts