James Lloyd is seeking a position that allows him to grow his skills and help the company grow. He has over 10 years of experience in project management, sales, customer service, and operations management. He is proficient in Microsoft Office, technology troubleshooting, and report preparation. His background includes managing distribution, retail, and office supply companies with up to 75 employees. He aims to take a hands-on approach to addressing customer needs, increasing revenue, and training employees.

1. James Lloyd
16 Park Charles South Blvd  Saint Peters, MO 63376  (314)805-9992  jlloyd0517@yahoo.com
Page | 1
Objective
Looking to grow in a company and use my current skill set to help the company grow as well. I am also looking to gain new
skills and trades to grow myself as a professional.
Profile
Motivated, personable business professional with multiple experiences with self reliant, strong sales, and long term projects.
Talent for quickly mastering technology – completed Microsoft Office Suite certificate course. Diplomatic and tactful with
professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history
of producing strong goal oriented sales.
Flexible and versatile – able to maintain a sense of humorunder pressure. Poised and competent with demonstrated ability to
easily transcend differences. Thrive in deadline-driven environments. Excellent team-building skills.
Skills Summary
 Project Management
 Report Preparation
 Written
Correspondence
 General Office Skills
 Pallet Jack and Forklift
Certified
 Computer Savvy
 Customer Service
 Scheduling
 Marketing &
Sales
 Warehouse
Trained
 Accounting/Bookkeeping
 Front-Office Operations
 Professional Presentations
 Hands on Experience with
products and trouble
shooting
Professional Experience
COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY
 Prepare complex reports for corporate offices and visitors.
 Design and deliver series of trainings for employees and co-workers, providing technological support and educating
employees on proper techniques to avoid injury and further damage of equipment.
 Conduct small-group sessions on sales and upselling techniques.
 Communicate sales and goals using layman’s terms to facilitate understanding.
 File and manage all reports and contracts within the company.
 Rapidly learn and master varied computer programs; completed Microsoft Office Suite certificate course.
CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING
 Oversee front-office operations and provide impeccable customer service:
 Built a clientele supported by a large referral business.
 Develop and implement strategic marketing plan for business:
 Launched a thriving goal oriented business plan towards guiding the SFSL Flashpass office to new revenue
heights. Building revenue that exceeded prior year by more than $500K.
 Create special promotions, and bundles to upsell and take care of all customers needs while maximizing add-ons
and revenue.
 Won over a highly skeptical management team as the first manager to take a business in as his own and to show the
care and concern of making both sides of the business work.
 Gained the trust of all management team to be able to run the business the way that is needed without to much
intervention from the parks management staff.
 Trained the staff at the park on how the product works and should be used so that any questions a customer may
have can be fielded by more than just the immediate employees.
 Increased customer base by at least one-third by utilizing advertisement and flyering along with the front mall
cart.

2. James Lloyd
16 Park Charles South Blvd  Saint Peters, MO 63376  (314)805-9992  jlloyd0517@yahoo.com
Page | 2
Professional Experience, continued
TECHNOLOGY, TROUBLESHOOTING, AND MANAGEMENT
 Manage all aspects of day-to-day operations while being conscious of technological issues that may arise and how to fix
them.
 Facility/rental maintenance.
 Customer issues promptly addressed and taking the time to fix complicated technology instead of sending the
customer to the manufacturer.
 Used knowledge to train replacements and other stores technology supervisors.
 Management of a total of 75 employees across multiplelocations.
 Fully able to compile reports and spreadsheets upon request.
Employment History
STL DISTRIBUTION – Maryland Heights, MO; Area Sales Manager, Oct. 2013 to Current, 40+ hrs.
LO-Q – Eureka, MO; Manager, January 2010 to October 2013, 40+ hrs.
OFFICEMAX – Brentwood, MO; Chesterfield, MO;
Technology Supervisor, September 2006 to May 2010, 40+ hrs.
Education
FRANCIS HOWELL NORTH
High School Diploma, 2006
GPA: 3.5/4.0
MISSOURI COLLEGE
Associate’s Degree in Business Management,
Finished two semesters through September 2007
GPA: 4.0/4.0
References
Bill Morlock Co-Worker 314-255-6465
Lauren Gelber Manager 314-614-6099
Zach Kling Co-Worker 636-541-5474