1. Desktop/Laptop Support Responsibilities:
 Provided a high level of support for all aspects of the end user computing experience
 Built, imaged, and deployed all desktops and laptops for users
 Repaired and investigated any software or hardware issues as they arose
 Install, configure, test, maintain, monitor, and troubleshoot end user workstation
software and networking software products
 Planned, coordinated, and implemented annual tech refresh for end user computing
devices
 Work within a monthly budget by submitting quotes and purchase orders to replace
all technology related items
 Maintained an accurate PC inventory of all hardware and software assets
 Retired and decommissioned all information technology equipment including
securely wiping any device with a hard disk drive
 Set-up, reset, and deleted Active Directory user and PC accounts as necessary
 Diagnosed issues with user account group policies, group memberships, and login
scripts and drive mappings
 Installed, configured, and maintained all local and network printers
 Configured, maintained, and installed all warehouse devices such as barcode
scanner, label printers, etc.
Server Support Responsibilities:
 Performed server hardware maintenance as described by centralized server teams
and change management rules
 Replaced failed hardware as needed, memory, drives, and power supplies
 Installed severs into racks and fully cabled for full functionality and removed from
racks as servers were retired
Network Support Responsibilities
 Installed new network ports as necessary requiring termination and creating wall
jacks
 Replaced failed switches, switch blades and switch chassis
 Diagnosed and investigated DHCP, DNS, and PoE issues related to local area
networks and wide area networks
 Assisted in wireless network maintenance and access for user workstations,
handheld devices and tablet PC’s
SRG Global Inc. Projects I participated in:
 Purchased and set-up new multimedia training center

2.  Installed several report screens located throughout the plant to increase
communication
 Rewired the entire plant to increase network performance
 Purchased and installed new HP servers with VMWare ESXi to run all server
applications
 Worked on replacing our old Intermec wireless systemwith Cisco wireless access
points and controller
 Worked on replacing our old PBX system with Cisco VOIP which includes purchasing
new switches and coordinating new cat5e cable runs throughout the plant with
contractor