1. Desktop/Laptop Support Responsibilities:
 Provide a high level of support for all aspects of the end user computing experience
for all users located throughout North America and China
 Build, image, and deploy all desktops and laptops for users located throughout
North America
 Plan, coordinate, and implement annual tech refresh for end user computing devices
for all locations
 Work within a monthly budget by submitting quotes and purchase orders to replace
all technology related items
 Maintain an accurate PC inventory of all hardware and software assets for all
locations
 Assist with the set-up and utilization of Microsoft System Center Configuration
Manager 2012 for pushing out software and endpoint protection
 Deploy new hardware and software as needed, and within tight timeframes
 Assist users by creating instructional “how to” guides and trainings
Global Data Center Support and Remote Data Center Responsibilities:
 Assist in managing all aspects of the Global Data Center as well as each remote
locations data centers
 Assist in technical aspects of multiple data centers located throughout the company
 Troubleshoot production issues
 Respond to systemalerts/reports
 Operational excellence by reviewing and refining processes and procedures
 Execute, maintain and develop scripts to automate repetitive tasks
Network Support Responsibilities
 Manage all network Cisco ASA and Switches for all locations located throughout
North America
 Purchase and set-up all new network equipment as needed
 Respond to outages and worked with ISP’s to get issues resolved
 Identify bandwidth needs and cost comparisons to make budget conscience
recommendations
 Hardware administration and maintenance for mission-critical environment
 Monitor/maintain/troubleshoot existing environment
 Follow and implement best practices with regards to network operations
 Manage The Gund Company’s global network for 24/7 high availability production
environment

2.  Communicate with management and IT team regularly with production impacting
issues
The Gund Company Projects I participated in:
 Set-up, trained and rollout of a new helpdesk systemto be utilized by the entire
company
 Upgraded all computers and software to company standards
 Assisted in interviewing, training and hiring a new helpdesk team member
 Upgraded all locations to the same network and server infrastructure
 Participated in budget proposal for yearly expenses related to infrastructure costs
 Managed the redesign of multiple locations internal network cabling
 Managed the remodel of the Global Data Center
 Recommend cost effective solution for power back-up at each site
 Managed Client and Internal division relationships, both locally and globally as well
as vendor relationships
 Business Continuity / Disaster-Recovery liaison, planning and assessment for various
TGC businesses
 Technology direction and recommendation