1. Timothy Wilhite
16351 E Bates Dr.
Aurora, CO 80113
+1 (720) 384-3486
twilhite@mac.com
Professional Experience
APRIL 2011-PRESENT
XO – Lone Tree, CO
Service Assurance Lead
 Provide technical support to transport and chronic technicians
 Diagnose and repair customer reported troubles within a CLEC context
 Provide support for: UBL’s, DS1’s, DS3’s, and optical facilities
 Contact and work with customers, LEC, and XO internal personnel until repair is complete
 Managed XO Chronic technicians, processes, and company chronic metrics (maintained a 95% non-repeat rate
for chronic)
1980 – 2009
Qwest – Denver, CO
E911 Technician
 Installed and maintained all E911 Qwest network components (E911
trunks, ALI data circuits, ring-downs
 Configured modems, routers, and switches to support E911
 Responsible for E911 projects, milestones, and deadlines contributing
to a departmental on time rate of 85%
 Provided technical support to Qwest Marketing when meeting with
the County E911 Boards
 Provided customer facing support across the 14 state region
 Received internal escalations and provided technical support for
complicated customer service issues
Special Services Technician
 Onsite installation and repaired analog and digital voice and data
special services circuits (analog voice and data, DS1, DS3, 56K, and
64K)
 Dispatched to customer site to install and repair DSL services
 Worked with remote technicians during the installation and repair of
circuits
 Updated the customers during the life of the installation and repair of
their services
Objective
Professional Telecommunications Technician with experience in various technological-support
environments seeking placement where my experience and knowledge can be utilized to the fullest
extent, while providing exceptional customer support.

2. Network Technician
 Installed and repaired POTs service
 Spliced aerial and buried telephone cables
 Provided periodic updates to customers on the installation and repair
of their POTs service
Education
Nazarene Bible College Colorado Springs BA, Pastoral Ministries 2017