1. Roberto Jovino Valverde Vásquez
10051 Shell Road Richmond
B.C. Canada V7A 3W4
Phone: (778) 877-2363
Highlights and Qualifications
- Punctual and reliable.
- Fast learner and hardworking.
- Work individually and in a team setting.
- Fluent in English and Spanish.
- Experienced in MS Word and Excel.
Interpersonal Skills
- Excellent communication and management skills.
- Work well in a team setting, with deadlines and fast paced environments.
- Accept criticism positively, while continually striving to improve interpersonal
skills.
Work Experience
Ledcor Technical Services Mentor/ Technician since August 2015
(LTS)
Vancouver, BC
o Currently working as a technician in the Falcon project for Telus. It
involves migrating customers from copper voice, data and IPTV services
to optic fiber, using ONT’s (Optic Network Terminal) Alcatel Lucent,
Actiontec network routers, Cisco set top boxes.
o Ensure an excellent customer service experience by providing onsite
training to customers, technical support and extra training over the phone
after visit.
o Revisit customers if experiencing technical difficulties within 30 days of
visit.
o Working as mentor for new hires, as they go through different phases of
their training program.
Ledcor Technical Services Team Lead March 2015 – July 2015
o Deployed to the Sunshine Coast region to manage and support a team of
technicians installing data and IPTV services on a fibre optic network.
o Conducted on site safety and quality inspections.
o Regular safety meetings.
o Met with sales team regularly to coordinate efforts and ensure accurate
information is being delivered to customers.

2. Ledcor Technical Services Project Coordinator October 2014 – March 2015
o Worked as a project coordinator for the CNG project. In charge of making
sure the new CNG vehicles were modified to our specifications, including
racking outside and shelving inside, responsible for installing GPS devices
in all new CNG vehicles, Fleet Complete and Mojio; provided information
and training to technicians about CNG safe fueling procedures and
systems.
Ledcor Technical Services Team Lead July–Oct. 2014
(LTS)
o Managed and supported a team of approximately 15 technicians.
o Regular formal monthly quality and safety inspections and meetings.
o Did financial accountability, including time and expenses, tools, vehicles,
recognition and test gear.
Ledcor Technical Services Installation & Repair Technician since Feb. 2011
(LTS)
Vancouver, BC
o Install digital TV service (Optik TV), high speed internet and phone
service for Telus Communications either on copper lines or fiber optics.
Use Cisco digital boxes, regular HD boxes and DVR’s. Required to
upgrade components and connections at every visit. New wiring required
mostly for new TV customer’s to provide optimal service. Depending on
the area service could be aerial or underground.
APA Transport Owner Operator 2009 - 2011
Surrey, BC
o Through Groupe CDP provided home delivery service to Best Buy
Canada, as an owner operator. Delivered and installed major appliances
and flat screen TV’s.
RJV Delivery Service Owner operator 2005 - 2009
Richmond, BC
o Through Exel Direct Inc. provided home delivery service to Best Buy
Canada, as an owner operator. (2005 – 2007)
o Through Ceva Logistics delivered for Sears Canada in Vancouver and
HBC.

3. Education
University of the People Business Management Degree Jan. 2015
(2nd year)
GoLeanSixSigma.com LeanSixSigma Green Belt Cert. Aug. 2015
Ledcor Technical Services Incident Cause and Prevention Sept. 2014
Ledcor Technical Services Subcontractor Management Sept. 2014
Ledcor Technical Services LTS Supervisor HSE Awareness Aug. 2014
Ledcor Technical Services Gigabit Passive Optical Network (GPON) Training
October 2013
Coquitlam, BC
Ledcor Technical Services Optik TV installation May 2011
Coquitlam, BC
Ledcor Technical Services Climbing course Feb 2011
Coquitlam, BC (for telephone poles)
Ledcor Technical Services Installation and Repair Feb 2011
Coquitlam, BC
B.C. Institute of Technology Electronic Engineering 2001- 2002
Burnaby, BC
Kwantlen College General Studies 1999 - 2000
Richmond, BC
San Juan University Computer Engineering 1997(sept-dec)
Lima, Peru
Juan XXIII High School High School Diploma 1992 - 1995
Lima, Peru

4. Achievements
- Named MVP for the month of March of 2012, September 2012 and January 2013
in the Lower Mainland South (work region) and 3rd place in all LTS for March
2012.
- Top technician for the month of March 2016.
References available upon request