1. ROBERT LEE MEDINA
2569 Devonshire Ct.
Denver, CO 80229
Telephone: (C) 720-401-5920 Email: medinarob59@yahoo.com
Objective:
To work for an information technology based company to obtain a creative and challenging position that enables me to gain valuable commercial experience and build on the skills I have gained as part of my degree course and academic projects. Will trade hard working, enthusiastic help for a position to gain meaningful experience with advancement possibilities and career direction.
Technical Skills
 Operating system installation and configuration Windows XP, Vista, 7, 8 , 10
 Computer hardware rebuild and troubleshooting
 Networking installation, Point to point, Wireless Ad Hoc, VPN, Wire creation-Patch and Crossover cables.
 NOS installation and configuration Win Server 2008, 2012
 CompTIA A Plus certified, will complete CompTIA Network Plus in December.
Experience:
10/2012 – 10/2014 Securitas Security Denver, CO
Badge Admin/Lead
Monitored CCTV cameras and computer programs.
Security Database: Entre and *Ccure badge access and perimeter software,
Troubleshoot any door/ badge readers or Panel problem on the software or in buildings.
Daily use of Windows word, excel, and outlook.
Created monthly reports of badge access to all of Comcast facilities including New Mexico Xfinity stores.
Performed term audits and removed access and presented badge profiles per required information.
Created and distributed badges out to all of Colorado and New Mexico Comcast employees and Contractors/ Vendors.
Controlled daily building traffic of visitors, guests, and notified Comcast point of contacts upon arrival.
Supervisor roles when site supervisor off site directed any instruction needed per Comcast post orders.
06/2010 – 10/2012 Comcast Xfinity Denver, CO
Customer Account Executive:
 Worked as a customer advocate and demonstrated proficiency in all care functions to include: handling billing questions, answering product questions, problem solving, and assisting with video tech problems.
 Retention (Customer Save) network, setting up a time and dispatching Comcast technicians to a customer’s home.
 Constant learning of product knowledge and critical thinking.
 Daily use of Windows word, excel, and outlook.
 Maintained high standards of excellence and exceeded departmental metrics and individual performances.
10/2008 –06/2010 Universal Protection Services Denver, CO
Security Professional
 Specialized in technical support by operating facility emergency alarm system, trouble alarms, access control computer program.
 Create access badges for all of site employees and contractors.
 Performed frequent perimeter checks within the facility and outside generator rooms/electrical rooms.
 Two way radio communications prepared and processed daily activity reports, incident reports, daily logs and other forms in accordance with Universal Protection Services.
 Extensive use of DVR- CCTV over 150 Camera’s at current site.

2. Robert Medina
Resume
Page 2
08/2007 – 10/2008 Denver Public School (DPS) Denver, CO
Campus Security Office (CSO)
 Responsible for security for both Middle and High Schools within my assigned area. Performed frequent perimeter checks within the school and outside
 Enforced Denver JK Policy and PBS Hierarchy.
 Prepared and processed daily activity reports, incident reports, daily logs and other forms in accordance with Denver Public School Security.
 Extensive use of Computer cameras (DVR), Infinite Campus/Microsoft programs, and two-way radio communications,
05/2007 – 08/2007 Hospital Shared Services Denver, CO
Security Officer
 Monitored public and performed standard support to patients by transporting them in security patrol vehicles to Arapahoe House (Detox).
 Assisted the Emergency Department and other units of the hospital with combative patients by using five (5) point hold and Crisis Intervention.
 Operate security computer programs, daily activity reports, incident reports, logs.
11/2004 – 05/2007 Day & Zimmerman Security Services Denver, CO
Security Officer
 Post gate/ Rover at perimeter and inside of refinery.
 Data entry, keep records, security programs and operation of office machines. Supervise other security officers by interpreting and explaining regulations, policies, standards, and procedures based on my knowledge of the security area and safety.
 Extensive use of DVR- CCTV over 35 Camera’s at current site.
 Controlled Emergency Alarm Computer performed daily tests within different areas of the refinery, performed emergency dispatch system to Local Fire department/ ERT employees/ Hazmat teams.
Education:
Community College Denver – Auraria Campus Denver, CO
 Computer Technology Certificate – Fall 2015
 Information Systems – AAS - Fall 2016
Certifications: Denver, CO
 Comp TIA A+ Certificate – completed July 2014
 Comp TIA Network+ ( will be completed December 2014)
References upon Request