Riley McCormick is seeking a position as an International Business Operations Specialist. He has a Bachelor's degree in Business Administration with a focus on Operations Management from the University of Colorado Boulder. He has work experience in customer service roles at the University of Colorado Ticket Office and golf courses. Riley is proficient in English and has an intermediate proficiency in Spanish. He is skilled in areas such as communication, problem solving, time management and Microsoft Office applications.

1. International
Curriculum Vitae
Personal information
First name / Surname Riley McCormick
Address 910 28th Street Boulder, CO 80302
Telephone Mobile: (303) 704-7705
E-mail Riley.McCormick@Colorado.edu
Nationality United States of America
Date of birth June 02, 1994
Gender Male
Desired employment /
Occupational field
Aspiring International Business Operation Specialist
Work experience
University of Colorado Boulder Ticket Office
Dates May 2013 - Present
Occupation or position
held
Game Day Staff, Office Staff –Customer service
Main activities and
responsibilities
Perform several roles throughoutthe entire sales cycle for Football, and Men’s and Women’s
Basketball: including outbound calls during the renewal campaigns, assisting season ticket
holders and donors with seatupgrades and relocations, and troubleshooting issues with their
online accounts.As a lifelong learner I am always curious as to how everything fits together and
how collaborative teamwork can make the dream work. Working at the ticket office has provided
me insightinto this collaborative process and how things may not always fit or go as planned.
Name and address of
employer
University of Colorado TicketOffice- 372 UCB Boulder, CO 80309
Type ofbusiness or
sector
Student Athletes, TicketSales, Customer Service
Outside Customer Service (Golf)
Dates 2013, 2014
Occupation or position
held
Outside Customer Service Representative

2. Main activities and
responsibilities
As an outside customer service representative Iwas in charge of many customer orientated
activities including maintaining the driving range, cleaning, stocking,and parking ofgolfcarts,
bag drop, club cleaning,and so on. The key to providing the bestcustomer service possible was
to understand the other side ofthe story in that, if you were the customer, what service and
expectations would you have? As a result, I prided myselfin providing high quality service and
developed skills in prioritizing, organizing, managing others, and anticipation.
Name and address of
employer
The Ridge at Castle Pines North – 1414 Castle Pines Pkwy, Castle Pines, CO 80108
Boulder Country Club -7350 Clubhouse Road Boulder, CO 80301
Type ofbusiness or
sector
GolfCourse, Golf Management, Customer Service
Education and
training
Dates August 2012- May 2016
Title of qualification
awarded
Bachelor ofScience in Business Administration; Operations Management
Principal
subjects/occupational
skills covered
Leeds Business school generally cover all aspects ofbusiness like Finance, Accounting,
Operations and Information Management, Business Law, and more. Leeds also emphasized
Corporate Social Responsibility and sustainable operations into the curriculum, as these are
becoming more prominentobstacles in today’s business society.
Name and type of
organisation providing
education and training
University of Colorado, Boulder
Dates August 2015
Title of qualification
awarded
Certificate in Managing Global Competencies
Principal
subjects/occupational
skills covered
Intensive program that provided me the essentials to make a successful career abroad. Once
completed,itprovided me with an extensive portfolio with an international CV, an international
cover letter, a strategy for landing a job abroad, and the background and knowledge to lead a
successful organization across multiple cultures and countries.
Name and type of
organisation providing
education and training
University of Colorado, Boulder
Dates May 2015
Title of qualification
awarded
International Operations Global Seminar
Principal
subjects/occupational
skills covered
While in Hong Kong and Shenzhen, China I gotto experience and see shipping ports,
production lines, corporate offices, and the intercultural differences inside and outside ofthe
business sector. Various company visits include Flextronics and
Horn Audio production lines and Haworth and Hamilton Beach offices.
Name and type of
organisation providing
education and training
University of Colorado, Boulder

3. Personal skills and
competences
Mother tongue(s) English
Other Languages
Understanding Speaking Writing
Listening Reading Spoken interaction Spoken
production
Spanish C1 B1 B2 A2 A2
Social skills and
competences
While learning to talk and approach the customer in the right way at the Ticket Office, I was
forced to learn better communication and social skills. By answering hundreds ofcustomer
service calls over the pastcouple ofyears Ihave not only improved my customer service
skills, butalso, my vocabulary and communication skills. Having daily interactions that consist
of upsetcustomers helped me to develop strategies to deal with all kinds ofpeople and all
kinds ofsituations. As a result, I developed skills in conflictmanagement, active listening,
effective communication, and problem solving.
Organisational skills
and competences
A few organizational skills Ilearned in my few years ofprofessional experience include the
ability to plan and schedule my time. Having a job and being a studentcan come into conflict,
however, the bestway I’ve learned to handle this situation is to plan my time better in hopes
there is more free time, which I may use for schoolwork. This time management competency
is important to my daily life in college and as Icontinue into my career. Time management has
been the mostcritical organisational skill I have developed thus far, and is something that will
help me with many aspects oflife throughout my career.
Technical skills and
competences
Throughout my time at the Leeds Business School Ihave worked in many different groups on
many different projects. The one that comes to my mind is a 90-page business proposal for
Operations and Information Management in which three of us business students created an
operations plan based on real-time reality and prices. Throughoutthis projectand many
others I have managed to sharpen my projectmanagementskills through trial and error. By
learning to work with others in various group sizes and finding where typical mistakes happen,
I will be able to better foresee mistakes and can preventor be aware ofcommon issues.
Computer skills and
competences
Through my scholastic work I have developed the essential skills to operate Microsoft Excel
and MicrosoftOffice. Some ofthe key projects that helped develop these skills include
Operations and Information Management90 page business proposal and a few excel projects
in statistics. Outside ofschool, Ispend some ofmy free time learning how to computer
program. The various coding languages that I’ve self-taught myselfinclude HTML and CSS.
More recently Ihave started looking atlearning Ruby and am soon to start the Ruby on Rails
tutorial. Ruby on Rail is my current projectin progress and something Ihope to complete in
the nextsemester. My scholastic work has provided me with the essential and basic skills to
understand computers and how to use them, however, I feel it is a matter oftime before
everyone needs to know web development for their own personal security and hence, coding
has become a hobby ofmine.

4. Artistic skills and
competences
In my childhood Iindulged in playing every sportpossible. As a result, my artistic skills tend to
be an area that needs improvement. However, throughoutthe years I have grown to learn to
like several aspects including music and photography. Like many, my photography skills have
been developed and sharpened through the modern day use ofsocial media. Instagram, a
picture-posting app, has become the centre ofphotography and Ihave learned how to use the
various effects and photo strategies through this app and ones similar to this. One positive
consequence ofgetting into photography is that you have to be more active and find new cool
things to take pictures of. Music, on the other hand, is and has been something that I tend to
be attracted to even since a kid. Itdidn’tmatter if it was Led Zeppelin, The Beatles, Aaron
Carter, The Eagles, classical jazz, or so on,music found a place in my heart before Ieven
started to find what music I liked, as my parents music was the beginning ofmy own musical
taste. Although my taste has and will change, Ilike to find meaning and understanding in
music in almostall genres ofmusic.
Other skills and
competences
As a young child Istruggled with school and other aspects oflife. Some ofthe obstacles in my
life that I have already overcome include difficultly learning to reading, depression, anxiety,
divorced parents, and hypoglycaemia. Because ofmy unique background with dealing with
these diverse conditions Ifeel confidentin my ability not only to take care ofand understand
myselfbutalso my ability to understand others’ intercultural competencies. Managing and
understanding yourselfis they key to trying to understand others. One positive aspectthat I
can take away from my background is that it has made me into a lifelong learner. One lesson
you quickly find outin life is that change is a constant and you always need to be adapting to
the change. This competency ofchange and constantlearning is essential to a global mindset
as this change and adaptation is necessary to continue learning and be a lifelong learner.
Driving licence Yes; State of Colorado
Additional information Reference #1: Mitch Harrell
Reference #2: Kim Taylor
Reference #3: Jane
Annexes Items attached:
1. Cover Letter