1. Rhonda J. McAlister
11055 Landseer Drive
Saint Louis, MO 63136
Home (314) 282-7201
E-mail rightme1@yahoo.com
OBJECTIVE: To obtain a challenging and rewarding position as Customer Service Account
Representative.
WORK EXPERIENCE:
07/2008 – Present Logistics Coordinator
Ryder Systems/LairdTechnologies St. Louis, MO
 Professionally manages Customer Service Requests
 Provides continuity of CSR communications delivery
 Monitors, reports and providerelevant management information on activities
 Maintains and develop a computerized customer and prospect database
 Supervises and trains employees in area of quality control
02/2006 – 07/2008 Customer Service Representative
Laird Technologies St. Louis, MO
 Monitored, reported, and resolved customers' concerns
 Managed website process and service issues in a timely manner
 Provided excellent customer service and client services skills
 Coordinated product configuration, testing and shipment dates
 provided world-class product and service information
10/2005 -02/2006 Accounts Payable Clerk/Administrative Assistant
Laird Technologies St. Louis, MO
 Handled customer service activities for the state of California
 Supported staff in organizational operations
 Maintained and updated database as needed
 Administered daily bank deposits
EDUCATION
2009 – Present B.S. Candidate, University of Phoenix, St. Louis, MO
2005 - 2006 St. Louis Community College, St. Louis, MO
Certificate in Real Estate Procedures: Property Management Specialist
1999 –2001 B.A. Candidate, National-Louis University, St. Louis, MO
1997 – 1999 A.A., Accounting/Business Management, Sanford-Brown College, St. Louis, MO
OTHER COURSES Small Business Operations, Oral Communications, Real Estate, Public Speaking, Event
Planning