Thomas Cravens is a courteous and detail-oriented professional seeking to promote positive company image through honesty and ethical behavior. He has exceptional organizational abilities and is skilled at resolving client concerns, maintaining constructive relationships, and communicating professionally. Cravens has a background in social work and currently works as an employment coach while pursuing additional education in customer service and frontline services.

1. THOMAS P. CRAVENS
200 Martinson Avenue, Westby, Wisconsin 54667
(608) 632-1103 (mobile) (608) 634-2028 (home)
tpcravens33@gmail.com
PROFESSIONAL SUMMARY
Courteous professional, driven to excel and promote a positive company image marked by
honesty and ethical behavior. Exceptional team player with commitment to continual
improvement. Advanced organizational abilities. Detail-oriented with ability to multitask and
efficiently learn and implement new skills.
SKILLS SUMMARY
 Expediently resolve client concerns, recognizing need for additional service, utilizing
effective listening skills, providing best solution for clients and company
 Develop, maintain constructive, cooperative working relationships with co-workers, clients
 Competent collaboration with various stakeholders to accomplish company goals
 Skilled communicator utilizing highest degree of courtesy and professionalism
 Proficient computer skills to accurately, efficiently enter and validate information
 Accomplished trust-based sales of new, or additional, services and products
 Efficiently manage time productively to provide best value for clients and company
 Reliable and dependable fulfillment of obligations, administering thorough detail in
completion of work tasks
 Exceptionally maintain composure in difficult situations, openly accepting criticism and
managing situations comprehensively
 Professional, self-direction of own work activities, with little or no supervision
 Exert great effort to master tasks, establish and maintain challenging achievement goals
EDUCATION AND TRAINING
Customer Service Certificate, Western Technical College, La Crosse, WI In Progress
Frontline Services Certificate, Western Technical College, La Crosse, WI
Bachelor of Science, Social Work, Winona State University, Winona, MN
WORK HISTORY
Employment Coach, VARC, Inc., Viroqua, WI 9/2015-Present
Social Worker, VMH Center for Hospice Care, Viroqua, WI 1/2007-12/2014
Social Worker, VMH Hospital, Viroqua, WI 1/2007-11/2014
Social Worker, WI Department of Corrections, Boscobel, WI 12/1999-1/2007
RELEVANT VOLUNTEER EXPERIENCE
President, Westby Lion’s Club, Westby, WI 3/2012-Present
Fundraiser, Relay for Life, American Cancer Society 2010-2014