Cortney M. Walters is seeking a career where she can build leadership skills and develop relationships with clients, employees, and employers. She has over 5 years of experience as a shift manager at McDonald's, where she provided leadership and ensured high quality customer service. Walters has certifications in accounts payable, accounts receivable, and bookkeeping. She also has volunteer experience assisting in family businesses and at a daycare center.

1. Cortney M. Walters
342 Firwood Pl. Plano, TX 75075 (469) 343-5449 walters.cortneym@gmail.com
Objective
Seeking a professional career where I can increase leadership skills. I want to be
able to build a solid relationship with clients, employees and employers. I enjoy
working as a team and independently. My goal for the next five years is to expand in
growing company.
Certifications ▪ Accounts Payable
▪ Accounts Receivable
▪ Bookkeeping
Skills ▪ MS Office Access
▪ MS Office Excel
▪ MS Office Power Point
▪ MS Office Publisher
▪ MS Office Word
▪ WPM 52 With 1 Error
▪ TKH 7835 With 3 Errors
▪ Customer Service
▪ Planning and Researching
▪ Organizing
▪ Managing and Motivational
▪ Listening and Comprehending
▪ Multi-Tasking
▪ Problem Solving
Employment
History
SHIFT MANAGER
McDonalds ( April, 2014 – Present)
Made sure customers got a fast, accurate, friendly experience every visit. Provided
leadership to crew and other managers during a shift to ensure great Quality,
Service and Cleanliness to the customers. Was also responsible for meeting
targets during my shift.
▪ Food Safety
▪ Internal Communication
▪ Inventory Management
▪ Daily Maintenance and Cleanliness
▪ Managing Crew
▪ Quality Food Production
▪ Exceptional Customer Service
▪ •Safety and Security
▪ Scheduling
▪ Training
Volunteer Worked with my grandmother and grandfather in their family owned business
office for years as a child. Would fax, file and email customers. Would even
answer the phone. Became their receptionist.
Also volunteered at a daycare center, helping out with three year olds.
Went to Trade School at North Texas Job Corps, volunteered in the Kitchen and
also in the Recreation Center.
References Todd Terrill
Express Pros
(972) 801-9811
Roman Rojas
McDonald’s
(214) 994-3307
Christi Byerly
Teacher
(979) 777-2545