1. Kevin Jones
1610 Wolf Creek Dr.
Arlington, TX 76018
Home: 469 285-2184
Kwj5966.kj@gmail.com
Customer Service Rep /
Over 10 Years’ Experience in a constantly changing
environment
Polished, professional customer service rep offering:
 10 years of experience providing customer service to people whether the group
represents a church, corporation, or family gatherings.
 An unwavering commitment to customer service, with the ability to build
productive relationships, resolve complex issues, win customer loyalty and
positively impact business performance.
 Strategic-relationship/partnership-building skills -- listen attentively, solve
problems creatively, and use tact and diplomacy to find common ground and
achieve win-win outcomes.
Experience
Customer Service Representative
Lakeview Camp and Retreat, Waxahachie, TX
Handle customer concerns, complaints, calm angry guests, repair trust, locate
resources for problem resolution and design best-option solutions. Interface daily with
internal departments, field services, new business opportunities, and management.
Key Accomplishments:
 Managed a high-volume workload within a deadline-driven environment.
 Became the lead “go-to” person for new hire and training of both new and
current employees.
 Helped company attain the highest customer service ratings (as determined by
external auditors) -- earned 100% marks in all categories including
communication skills, listening skills, problem resolution and politeness.
 Officially commended and recognized for initiative, enthusiasm, tenacity,
persuasiveness, intense customer focus and dependability in performance
evaluations.
Customer Service Representative
5/2007-5/2010, Baylor Hospital, Waxahachie , TX
Instill confidence and trust and demonstrate operational excellence when
communicating with the public. Lead, motivate, and train employees—by example—
to improve quality, provide outstanding service, and ensure procedural compliance.
Key Accomplishments:
 Produce quality work even when under extreme time pressure and deadlines.
 Many years of experience successfully managing and organizing personal time
and workload.
 Collaborated with senior management for decisions related to key projects.
 Articulate and very effective working with people of different backgrounds and
temperaments.
Education
9/1980-5/1984, Waxahachie High School, Waxahachie, TX
Completed five 4-years of general studies training.

2. Skills
Skill Name Skill Level Last Used/Experience
Customer Service Expert Currently used/10 years
Leadership Expert Currently used/10 years
Complaint Handling /
Dispute Resolution
Expert Currently used/10 years
Organization / Time
Management
Expert Currently used/10 years
Mentoring Expert Currently used/10 years
Record/File Maintenance Expert Currently used/10 years
Ethics & Integrity Intermediate Currently used/10 years
Additional Information
 Reference available upon request
 Volunteer Experience within the community and church