1. MONA CEASAR
1500 Preston Rd Apt. 2309, Plano, TX 75093 | C: 940-600-9222 | ceasarmona@yahoo.com
Summary
Highly enthusiastic customer service professionalwith30 years client interface experience.
Strong leadership skills. Extensive knowledge of SAP and Microsoft application. Customer
focus in the retailindustry. Experienced keyaccount specialist with a strongbackground in
sales and customer service.
Core Strengths
Strong organizationalskills Criticalthinker
Sharp problem solver Positive relationship builder
Energetic workattitude Seasoned in conflict resolution
Customer service expert Active listeningskills
Work Experience
Senior Customer Services Team Lead Nov 2015 to Jun 2016
Luxottica Optical －Dallas, TX
Accurately assesses strengths and development needs of associates. Continuous improvement
of associates though callquality observation coachingsessions. Has a strong knowledge of
product and supply issue resolution and is able to instruct associates on how to resolve more
extensive issues.Understands and manage ongoing project within the group and drives
execution.
Coaching
Scorecard metrics
Lead a team 12 full time employees
Employee Training
Key Account Specialist Feb 2015to Nov 2015
Luxottica Optical －Dallas, TX
Providing on-going customer support to accounts and field /consultant manager. Efficiently
and effectively manage a detailof numerous client simultaneously. Establishes high standards
of customer service qualityand facilitate continual improvement of process and procedures
to retain clients business and relationship. Possess the knowledge to handle issues of complex
nature. Set agendas for area of responsibilityincludingprioritization of work, scheduling, task
and projects.
Client relationships
Retention ofclients
Leadership
Manage key accounts within territory
Senior Client Relations Specialist Lead Oct 2000 to Feb 2015
W.W. Grainger Corp. － Northridge,CA
Work through multiple channels to consistently provide a high levelof customer services.
Drive sales growth by engaging in identify leads for further selling opportunities. Open new
accounts and perform account audits, account receivable. Assist sales partner with inventory
solutions implementations including data collection. Identify leads for further sales
opportunities.
Maintenance repair operations Specialist
Business to Business
Product specialist
Knowledge of store policies

2. Educational Background
Associate of Arts,Social Work
Collin College － Plano, TX, United States
High School Diploma, General Studies
Sylmar Senior High School－Sylmar, CA, United States
2017
1982