Resume Thiago Magalhães

1. Thiago de Paula Magalhães
Rua Tirol 450 – Jacarepagua – Rio de Janeiro - Brasil
55 (21) 99824-6460
tpmagalhaes@gmail.com
Objective
Support Analyst, Network Infrastructure and Datacenter Operations
Summary
 Fifteen years of experience working in IT environment.
 Extended knowledge in planning, designing, configuration and managing of enterprise
network systems.
 Capable to solve Software and Hardware problems.
 Dynamic professional profile.
 Strong interpersonal communication skills.
 Exceptional communication skills (Written and oral).
 Capable to give solutions to any kind of problems.
 Outstanding abilities to present information and solve people's doubts.
Technical Skills
 Microsoft Windows 2003, 2008 and 2012 server installation and troubleshooting.
 UNIX, Linux distros such as Red Hat, Debian, CentOS and Ubuntu.
 Services like LAN, WAN, TCP/IP, SSH, FTP, DNS, Proxy GPO, Active Directory.
 Hardware and software root cause analyst.
 Oracle Database 10 and 11g support.
 System virtualization using VMware and Hyper-X.
 Cisco CCNA abilities using MPLS, OSPF, BGP, QOS.
 Storage experience with Dell and IBM hardware.
Languages Skills
 English - Advanced Level
 Portuguese – Fluently
Certification
 Linux LPI Level 1 Exam 101 (January, 2015)
 Desktop Support Technician – HDI (February, 2015)
Education
 MIT – Cloud, Virtualization and Datacenter Management at Infnet Institute (Present)
 Technologist in Computer Network at Estácio de Sá College in 2010.
Courses
 VCA-DCV (VMware Education)
 HDI-DST (HDI BRASIL)
 Cisco CCNA (INFNET)
 LINUX LPIC (INFNET)
 DBA ORACLE (INFNET)
 MCSE – Windows Server 2003 (INFNET)

2.  English Course (CCAA)
Working Experience
Bilingual Datacenter Operator November 2014 - Present
Alog Data Centers do Brasil- Equinix
Disaster Recover. System Reboot. Answer phone queues. Solve, create and analyze incidents.
Service Desk Analyst August 2014 – October 2014
Oracle
Service Desk. ITIL Procedures. Database Monitor.
Advanced Support Analyst February 2014 - Present
Tech Mahindra (Fifa World Cup 2014 Project)
Help Desk. Network Troubleshooting. System Administration. Hardware and Software
Installation. IT Support and assistance. Assist users through Lync. Create procedures and
management to Service Desk Team.
Finances May 2012 – February 2014
Barraville Decorações
Accountability. Closure of values. Issuance of documents.
Division Manager December 2005 – July 2010
IPEM-RJ (Government Institute)
Responsible for network management and troubleshooting. Security policies and provided
technical support for application systems integration with database server and applications.
Responsible for generating and maintaining operating systems. Supporting also the entire
software network for this company, including LAN technologies, internet, intranet, and Ethernet
systems.
Support Technician January 2002 - November 2005
Cartório 17º Ofício de Notas
Responsible of the operating system and the desktop software and hardware installation as well
as network troubleshooting.
OTHER INFORMATION
Contact me for information about previous jobs and activities to those listed above;
The knowledge of some technologies was acquired through self-taught studies and previous
experiences; Certificates Courses, Cover Letters and Personal References available upon
request; Available for immediate start.
LinkedIn Profile: http://br.linkedin.com/in/tpmagalhaes