This document contains the resume of Zied Bannour, a service engineer at Ericsson AB Tunisia Branch. It details his education, qualifications, professional experience in roles such as MSDP node support and CRS node support, technical skills in areas like Linux, databases, and programming languages, certifications in technologies like Cisco and Red Hat, language abilities in Arabic, French and English, and interests including sports and volunteer work.

1. Bannour Zied.
Service engineer.
Ericsson AB Tunisia Branch
Mobile : (+216) 98 20 56 27
E-mail : zied.bannour@hotmail.com
Service Engineer
 Education & Qualifications:
July 2011 Engineering Diploma obtained from Higher school of communication of
Tunis (Sup’Com).
 Professional experience:
July 2014-September
2014
Wifi project
Wifi project
 Network design.
 RedHat 6.4 full packages installations.
 RedHat network configuration.
 Redhat services (DNS, FTP, YUM, TCP wrapper, SSH, IpTables (Firwall) and
NFS configuration.
July 2012-now
MSDP node Support
MSDP support
 Emergency handling (On call support).
 O&M activities.
 CNS (Customer Network support) role.
 Acting as SDM (Service Delivery Manager).
 CSR and redhat ticket creation and handling.
 RedHat OS RPMs update and kernel upgrade.
 Remote team management.
 Shell scripts development.
November 2013-
January 2014
Local testbed
installation
BSS virtualization in a local TestBed
As a member of the OSS, BSS and M&A team, I have participated in the installation of a
local testbed:
 Deployment of a full charging system on VMware ESXi 5.0 (HP HW).
 Design of the network solution containing more than 30 nodes.
 Installation, configuration and integration.
 Developing the requested adaptations for the deployment.

2. July 2013-now
CRS node Support
IN node support
 1st level support for CRS (Charging Reporting System) node.
 O&M activities.
 CSRs handling and follow-up.
 CRS upgrade preparations.
July 2013-February
2014
MSDP CRs
MSDP CR
 Add on sales presentations and negotiations.
 MSDP CRs (MSDP extension and testbed) configuration.
 MSDP CRs technical coordination.
 MSDP CRs acceptance.
Mars -July 2012
Service engineer for
MSDP project.
Tunisiana MSDP project
Working as a service engineer in the MSDP project, my tasks included:
 Installation and configuration of RHEL 6.1 (13 RHEL servers including a cluster
and 2 oracle DBs configured in HA data guard) on HP blade (HP Universal Rack
10642 G2).
 Integration of MSDP Multi service delivery platform (200 000 users +20 000
purchases/day).
 MSDP tools configuration (Portal composer, Designer tool and 3pi GUI).
 MOP for new services and product configuration.
 RHEL cluster management.
 Load Balancer F5 Big IP management.
 Preparing installation instruction document.
 Support and maintenance activities.
 Redaction and execution of HW and SW acceptance test cases.
 Contribution in HLD and LLD optimization and redaction.
 End to end tests and troubleshooting.
 Contribution on new opportunities and add on sales identification.
 Oracle data guard.
 Oracle DB management.
Technical Skills:
 Operation systems: UNIX, Linux (RedHat), Windows XP, Vista, Windows 7.
 Development language: Objet languages, Pascal and C.
 Data bases: SQL server, Oracle.
Certifications:
 CISCO Equipment: CCNA1, CCNA2, CCNA3, CCNA4 & WLAN certifications.
 TOEIC certification with a score of 880/1000.
 TEF (Test d’évaluation de Français) certification with a score of B2/C1.
 Red Hat certifications (RHCSA and RHCE).
Trainings:
 Redhat Administration 1, 2 &3.
 Oracle 11g Administration 1 & 2.

3. Language skills:
 Arabic : Mother tongue.
 French : Bilingual (TEF certification).
 English : Bilingual (TOEIC certification).
Interests & hobbies:
 Sports: Football, Swimming, Ping-Pong and Tennis.
 Hobbies: Couchsurfing member (www.couchsurfing.org), Photography and Films…
 Active member in Tunisian association for Financial Transparency.
 Member of the Organizing Committee of the Study Tour (Nice, Cannes and Monaco).