1. JESUS MENDOZA JR
(510) 734-9852 / Richmond, CA
jesusmendoza.g6d@gmail.com / linkedin.com/in/jesusmendozajr
IT specialist with a drive to learn and grow. Highly familiar with a variety of security, networking, and operating systemsoftware and hardware.
Possess multiple certificates in the Information Technology sector.
PROFESSIONAL QUALIFICATIONS
 CompTIA A+ certified Technician (December 2014)
 CompTIA Network+ certified Technician (April 2015)
 CompTIA Security+ certified Technician (January 2016)
 Great organizational skillsand detail-oriented
 Highly efficient in troubleshooting computer hardware and software issues, researching relevant fixes, and implementing solutions.
 Operating system installations & upgrades, including dual boot systems or virtual machines.
 Call center experience with an emphasis in customer service.
TECHNICAL SKILLLS
 OS:Windows XP,Vista, 7, Linux (Ubuntu)
 Software: Microsoft OfficeSuite, Salesforce, antivirus and malware removal, and encryption.
 Hardware: Computer hardware installations, upgrades, and replacement.
PROFESSIONAL EXPERIENCE
 Stride Solutions Contact Center
Customer Service Agent (August 2014-June 2015)
 Iinformed people ofthe process toapply for internet. This meant explaining to them how the service works and why it is necessary for
them to connect to the internet. The project was focused on families with low income, especially in the Hispanic community.
 Alsoworked on a separate project selling low cost internet to low income families.
PROFESSIONAL HIGHLIGHTS
 Provided help toover 100 people to get internet for the first time.
 Graduated high school myjunior year atthe age of16.
 Tutoring and mentoring of children for help with homework.
EDUCATION
 Vista high school graduate (June 8, 2013)
 Contra CostaCollege (working towards degree)
 Stride Center A+ graduate (December 2014)
 Stride Center Network+ graduate (April 2015)
 Stride Center Security+ graduate (January 2016)
 Stride Center Coding 99 graduate (anticipated December 2016)