Jaime Viera Arbelo is an IT professional from Dublin, Ireland seeking a networking role. He has over 5 years of experience in roles such as Network Systems Analyst, IT Technical Support Agent, and Service Desk Expert. He holds a Bachelor's Degree in Telecommunications Engineering and a CCNA Routing & Switching certification. His experience includes networking, routing protocols, Active Directory management, desktop support, and security systems installation.

1. Jaime Viera Arbelo
Flat 1, 27A Castlewood Avenue, Dublin 6, Dublin Ireland D6
0899604868
EU Citizen
jvarvelo@gmail.com
http://ie.linkedin.com/pub/jaime-viera-arbelo/78/9ba/a3b/
Personal Profile:
A versatile IT professional with over two years of experience as a Networking Systems
analyst, and three years of experience as an IT Technical Support agent, holding a Bachelor
Degree in Telecommunications Engineering and a CCNA Routing & Switching Cisco
Certified. Having done a year of Cisco Networking Academy Program Training Course
(CNAP), with vast knowledge of routing protocols such as OSPF, EIGRP and RIP, TCP/IP
routing and subnetting, STP and RSTP protocols, design, configuration and monitoring of
LAN, WLAN and WAN, monitoring tools such as Spiceworks, OP Manager, Netflow and
Nagios, good experience managing Windows Active Directory. A fluent Spanish and English
speaker looking for an IT networking role.
Work History:
April 2015 – Present Service Desk Expert
Dublin, Ireland http://www.asavie.com/
 On boarding corporate clients for configuration of data control service on cellular
devices, static IP address configuration through VPN connections, remote control
configuration on mobile devices to corporate customers.
December 2014 – March 2015: Assistant manage IT
Dublin, Ireland http://www.ticomailworks.ie/
Duties:
 Especial project of re-cabling and remodelling server room and access points in the main
building, to guarantee networking devices connectivity.
 Level 1 & 2 Desktop, Application and Network support to internal and remote staff.
 Support and maintain all Hardware including PCs, Laptops, Servers, Firewall, Printers
and Scanners.
 Manage and Maintain Phones and Internet Connectivity.
 Define and Document operating procedures.
August 2014 – December 2014: Technical Support at Business in the Community
Part-Time (3 days a week)
Volunteer Job
Dublin, Ireland http://www.bitc.ie/
Duties:
 Managing Windows Active Directory, creating new users in the company domain with
different privileges and setting passwords in a Windows Server 2008 Server.
 Setting up work stations for new users, installing and setting OS and all the necessary
software for each user such as Microsoft Office, Microsoft Outlook, Antivirus, CRM
Software and Monitoring Tools.
 Dealing with users over the phone and face to face to solve technical issues.

2. June 2014 – Sept 2014: Security Systems Technician at Innov8 Security
Part-Time Job
Dublin, Ireland http://www.innov8security.ie/
Duties:
 Checking and deciding for the best cameras location, being sure to cover the most
important and vulnerable places for an effective CCTV installation, taking care about the
customer needs, planning the best way to set wires to interconnect all the cameras through
a DVR dispositive, using UTP cable with RJ45 jacks and video balun, installing the RJ45
jacks in UTP cabling or BNC jacks in coaxial cabling, setting up DVR dispositive
configuration such as IP addressing, port connections and passwords.
October 2013 – May 2014: Pizza Chef at Joshua Tree Brasserie
Dublin Ireland http://www.mcgarrys.ie/
2011 – 2013 Network System Analyst at Plaza’s Supermarkets
Caracas, Venezuela http://www.elplazas.com/
Duties:
 Designing of Local Area Networks (LAN), Wireless (Wi-Fi) and Wide Area Networks
(WAN). Identifying user requirements. Installing LAN / WAN interfaces. Prepare plan
design and network integration.
 Performing wired Ethernet LAN networks and telephone system.
 Using administrative tools to know the load of networks and applications that are making
use of them.
 Maintaining current Routers, Switches, and IP Telephony using Cisco IOS commands
right through console.
 Preparing and adapting data points to new locations and providing personalized support
on site.
2010 – 2011: IT Support at Plaza’s Supermarkets
Caracas, Venezuela http://www.elplazas.com/
Duties:
 Supporting technological infrastructure equipment sales for the company in all sales
channels nationwide.
 Installing and configuring POS devices platform for the company's sales nationwide.
 Monitoring technological devices in the sales platform such as POS.
 Making use of remote support technology tools to resolve incidents and problems related
to infrastructure sales platform such as IBM System Director, Tivoli, OP Manager.
2009 – 2010: IT Support at IBM of Venezuela
Contract Job
Caracas, Venezuela http://www.ibm.com/ve/es/
Duties:
 Providing IT support at IBM Venezuela in the CST (Technical Support Centre)
department performing, repairs and maintenance of technological systems at both
software and hardware.
 Attending face to face issues from different company’s clients, fixing all the
technological devices such as Desktops and Laptops, ordering damaged parts through
phone calls to the main call centre.

3. 05/2010 – 07/2010: Professional Internship at SENCAMER
Caracas, Venezuela http://www.sencamer.gob.ve/
Duties:
 Professional internship in the IT department, working on a project to establish a closed
circuit television (CCTV) through a private network (VPN) in a Linux environment.
Education History:
2013: One year program English Course
Atlas Language School, Dublin,
2005 – 2011: Bachelor Degree in Telecommunications Engineering
Santa Maria University, Caracas, Venezuela
2008 – 2009: Cisco Networking Academy Program (CNAP) – CCNA
Muelles de Alejandria Caracas Venezuela
Coursework in Computer Networking and Information Technology to get the international
certification CCNA, Cisco Company
Certifications:
CCNA Routing & Switching
November 2014 – November 2017
Cisco, License CSCO11711299
Additional Trainings:
2012: Certificate ToBe Security
MARNA S.A, Barquisimeto, Venezuela
Network Security, Security in windows services, Security in Routers and Switches, Best
Practice for IDS / IPS, Secure Network Architecture, Wireless Network Security, Ethical
Hacking / Penetration Testing, Implementation of Open Source Security Tools, Google
Hacking for Penetration Testers.
2008: VI Telecommunication Congress
Andres Bello Catholic University, Caracas, Venezuela
Languages skills:
Spanish native language and a fluent level of English.
Computers skills:
Computer supports, software and hardware, Installation and configuration of operating
systems in technological systems, Managing Windows (98, 2000, XP, W7, W8, Server 2003-
2008) and Microsoft Office, Installation of structured cabling, Monitoring tools i.e. Nagios,
OpManager, Netflow Analyzer and Firewall Analyzer, Design, configuration, administration
and monitoring of LAN / WLAN / WAN, TCP / IP (routing and subnetting), Switching,
Routing, Routing Protocols (RIP, EIGRP, IGRP, and OSPF).
Interests:
 Swimming, surfing, running, watching and playing football
 Planning trips, knowing new places, new people and landscapes
References:
*Further references can be supplied upon request.