Hector Reyes is an experienced IT professional seeking a new position. He has over 8 years of experience in IT support, analysis, design and project management. Currently he works as an engineer for Hewlett Packard responsible for monitoring and managing their large data center systems. Previously he has held IT roles at Houston Community College, Enovation Technologies, GBM, Citi Bank, Scotia Bank, and more. He has various technical certifications from IBM, Microsoft, CompTIA and has experience with servers, networking, hardware maintenance and software skills.

1. Hector RolandoReyesFigueroa |Resume
Hector Reyes
IBM Certified Specialist
MicrosoftCertified Specialist
Email/Skype: hreyesf@hotmail.com Mobile: 832.726.2085
PERSONALSTATEMENT
High‐performing, strategic‐thinking professional with eight plus years’ experience in Information Technology
Analysis, Design and Support. Highly skilled at establishing a strong rapport with clients, corporate wide and
team members. Adept at assessing needs, generating options, implementing solutions and collaboration with
clients/stakeholders.
EXPERIENCE
 Hewlett Packard IT Infrastructure - Engineer Mar 2015 – Current
Onsite support engineer responsible to Monitor, Manage, Configure and troubleshoot one of the Largest Hp Data Center
Located in Houston with more than 8,000 Hp Infrastructure Systems, using the HP ILO Administration System and the HP
Control Management that allows to measure temperature, Load Balance, Hardware Status, System Health, etc..
 IT Help Desk Support – Houston Community College (Part Time) Aug 2013 – March 2015
Responsible to create request with ticketing application BMC Remedyforce and grant access to Active Directory and
Outlook(Exchange Server), People Soft and Learning System for Staff, Faculty and Students.
 IT Management Internship - Enovation’s Technologies Feb 2014 – May 2014
Manage VoIP phones, production and backup servers with Windows 2008 R2 and up, LAN administrator responsible to
upgrade router and switches in business, the network points were updated with cable 5e or cat 6 to increase data
transfer between servers and workstations to 1Gbps and configure servers for clients with redundant power supply,
RAID and network cards to prevent data loss, engineer responsible configure and install High Performance Workstations
with dual Intel Xeon Processors with 16 cores, SSD drives, 16 GB of RAM for High Definition processing.
 IT Server Engineer - GBM an IBM Alliance Company Jun 2006 – Jul 2011
IT Engineer responsible to install, Setup and Troubleshoot Production, Backup Servers(IBM System x) and System
Blade(IBM) Solutions, configured with Raid features capable to perform roles like DNS,DHCP, Active Directory, IIS,
Exchange, SQL Data Base, VMware ESXi or Virtual Box to run Windows and Linux OS, Storage Solutions, with High Data
Transfer using Fiber Channel and Cloning Technology for the following fields: International Banking, Airport
System, Customs, Education and Construction
o IT Regional Incident Management - Citi Bank Feb 2011 – Jun 2011
Remote Desktop Support technician in charge to configure and install network printers, scanners, system
applications, updates, patches, proxy settings, windows registries and troubleshoot any type of software issue.
Incident Management Agent in charge to monitor production servers, network latency and create
communications groups between technical support teams to resolve outage. responsible to type technical
reports providing the affected areas and technical procedures to restore the system.
o IT Services Manager Assistant and Report Specialist – GBM Dec 2010 – Jul 2011
Monthly CRM and SLA analyst manager and developer,
Responsibility: to provide a detailed report to clients with technical description of all the services provided to
the IBM serves, CISCO routers, switches, storage and High Volume Products in maintenance contract.

2. Hector RolandoReyesFigueroa |Resume
o IT Systems Engineer - Scotia bank Dec 2007 – Jan 2008
Onsite Hardware and Software Technician responsible to install, configure and maintain Servers and
Workstations with windows 2003, 2008 and 7, Active Directory user accounts, network printers, business
applications, system cloning, hardware replacement: System Board, VRM, Processor, RAID Controllers, Hard
Drives, RAM, Power, UPS, etc...
o IT Infrastructure Engineer Banco de America Central Nov 2007 – Dec 2007
Responsibility: Create a customized windows Operative System Image that will be implemented at all the
computers inside of the bank that will connect to , with the main applications and Hardware settings
o IT Field Engineer HSCB Bank Feb 2009 – May 2009
Responsibility: Install and upgrade the workstations with the new Domain, Windows Operative System,
Business Applications and transfer all the files located on each Workstation.
EDUCATION
 Bachelor’s in Computer System Engineering
 VMware ESXi Specialization Seminar
Universidad Evangélica deEl Salvador
Graduated 2011
 Accounting
 Management
 Economics
 Decision Making Techniques for Managers
Houston BaptistUniversity
Earned 2013
 IT Computer Hardware Certificate
 IT Fundamentals Certificate
 IT Core Information Technology Certificates
San Jacinto College
Graduated 2013
 Network, Computer System Administration Certificate
 Network, Computer System Administration Associate’s
Houston Community College
Graduated 2014
FOREIGN LANGUAGES
Fluent in speakingSpanish, English,and Portuguese
HARDWARE SKILLS
Servers: IBM, HP, DELL System Storage
Desktop Laptop
Installation,Maintenanceand Upgrade Hardware Management
Network Cable( Cat 5e, Cat 6) Power Supply
Secured Wi-Fi Data Transfer

3. Hector RolandoReyesFigueroa |Resume
MANAGEMENT AND PROJECT SKILLS
Hardware maintenance Monthly Report Analyst
IncidentManagement System Monitor Agent
Project Planning Service Manager Assistant
SOFTWARESKILLS
MicrosoftWindows Server 2003,2008 R2, 2012 Acronis True Image Backup
People Soft CRM IBM DSA Manager Server System
BMC Remedy Force CRM IBM Server Raid Manager and Setup
VMware ESXi For Server SQL Server
VMware Workstation Oracle10 g
Windows Xp, Vista,7, 8, 8.1 Visual Basic.Net/ ASP.NET
Server RAID Software MicrosoftOfficeBusiness Edition
Go To Assist Team Viewer
Lotus Notes Microsoft Outlook
HP ILO Management System Lync
CERTIFICATIONS
Windows 7 Configuration IBM System x Technical Principles V10
Windows 7 Pro Administrator IBM System x Technical Expert V6
MicrosoftCertified Technology Specialist IBM High Volume Fundamentals
MicrosoftCertified IT Professional IBM InfrastructureDesigner V1
COMPTIA A+
PROFESSIONALREFERENCES
Evelyn Josey - ITDirector
Office: 713.718.8775
Donald Marshall- ITHelp Desk Manager
Office: 713.718.2220
Demetrie Jones - IT Help Desk Tier II
Office: 713.718.8229