Jorge Corrales is seeking a Service Desk Technician position. He has over 10 years of experience providing technical support for servers, desktops, notebooks, tablets and peripherals running Windows and SQL. Most recently, he has worked as a Dell Software Support Engineer resolving service requests worldwide through chat and knowledge article creation. He has strong skills in Windows, SQL, Exchange, Active Directory, and troubleshooting computer issues.

1. 3/21/2016
Jorge Corrales
Cell Phone #: (+506) 6011-9400 – Home #: (+506) 2271-5336
co.cr@hotmail.com
Urbanización Villas de Ayarco, Casa L-18, San Juan, La Unión, Cartago. Costa Rica.
Objectives
Service DeskTechnicianposition
Education
Incomplete University(UCR)
Electronic Engineer | 1981-1983
Electronic Technician | 1980
Experience
Dell Software Support Engineer 2013– Now
Teleperformance | Pozos Santa Ana.
Service Request Resolution worldwide, Chat care, Knowledge Articles creation for: Help Desktop
Authority, Desktop Authority and Secure Copy applications. All those application runs in Windows
platform.
Software and Security Manager 2007 – 2012
Corporación de Servicios Auto Mercado | San José.
Installation, configuration and support for software and hardware to servers running: Windows 2003;
2008 R2; SQL 2000, 2005, 2008; WSUS; SharePoint.
Installation, support and configuration of SQL servers.
Security Administration for Microsoft Dynamics AX 20098.
Server’s administration, configuration and maintenance to: Active Directory, GPO, DNS DHCP, WINS.
WSUS. Print Server. SQL databases.

2. Resume:
2
Support to end users using: Windows XP, Windows 7, Office 2010, and Office 2013. And some other own
company applications.
IP printer’s installation. Installation configuration and maintenance for Price Verification Kiosks.
GCC Storage, Storage Support Engineer 2007 – 2007
Hewlett Packard | Heredia, AFZ.
Skills
 Technical support for servers, desktop, notebooks and tablets machines.
 Technical Support for peripherals like: printers, multi-functional machines, hand-held, table scanners,
handheld scanners, monitors, etc.
 Network knowledge.
 Proficiency repairing electronic equipment at component level.
 A strong familiarity with Windows client/server architecture.
 A strong familiarity with SQL.
 Experience working with Exchange.
 Familiarity with Microsoft Exchange 2007, 2010, 2013.
 Familiarity with NAS/SAN devices.
 Familiarity with IIS 7.x. /IIS 8.
 Working knowledge of Active Directory.
 Experience in diagnosing and troubleshooting computer systems running: Windows XP, 7, 8, 8.1 10,
2008, 2012 R2.
 Experience installing, configuring and supporting: MS Office 2003, 2007, 2010, 2013 and Office 365
 Effective system administration problem-solving strategies.
 Experience with virtual environments.
 Ability to conduct analysis over the phone, WebEx, and email.
 Good writing skills.
 Advanced English skills.