Resume

1.  M. Samar Ali Khan
Support Engineer IT
Mobile: +971 55 6244749
Visa : Visit Visa till 24th
January
E-mail: Samar_ali92@hotmail.com
Jumeirah-1 Dubai, United Arab Emirates
Objectives
To achieve the high level of excellence in the field of Computer science and with
the utmost devotion and boost up the standard of organization and serve as
integral part of dynamic team, having the ability to work most passionately, to
provide efforts in challenging conditions and situations with the optimum services,
knowledge and skills.
Profile:
 Worked as Support Engineer to cater most of the IT issues related to
software/hardware and L1 L2 support.
 CCNA Certified.
 providing support, including procedural documentation and relevant reports
 following diagrams and written instructions to repair a fault or set up a
system
 supporting the roll-out of new applications
 setting up new users' accounts and profiles and dealing with password
issues.
 responding within agreed time limits to call-outs
 working continuously on a task until completion (or referral to third parties,
if appropriate)
 prioritizing and managing many open cases at one time

2. Experience
Support Engineer – IT Department (2014 – 2015)
Waseela Microfinance Bank LTD. (Islamabad Pakistan)
 L1 L2 Support and escalating issues to upper level Support and
departments
 Resolving issues related to ATM networks and Transactions
 Effective Communication with different vendors to resolve the I.T
related matters
 UAT (user acceptance testing) of new and old software and systems.
 Team Lead of Network & software Support team.
 Managing new and old servers, routers and switches
 Document Controlling
 providing support, including procedural documentation and relevant
reports.
Customer Services Representative (CSR) – Telemarketing (2013)
J-telemarketing (6th Road, Rawalpindi Pakistan.)
 Telemarketing
 Selling Home security system
 Providing support to existing users.
Internee Data Analyst – IT department (2013).
Pakistan Television Corporation (PTV) (Islamabad Pakistan).
 Analyzing and check data for any ambiguity.
 Entering results in Databases
Junior IT Specialist – IT department (2011-2013).
CORVIT Systems (6th Road, Rawalpindi Pakistan)
 Hardware and software installation and support.
 installing and configuring computer hardware operating systems and
applications
 monitoring and maintaining computer systems and networks

3.  talking staff or clients through a series of actions, either face to face or
over the telephone to help set up systems or resolve issues
 troubleshooting system and network problems and diagnosing and
solving hardware or software faults
 Replacing parts as required.
 Troubleshooting Cisco routers and switches.
Education
BS – Computer Science (2014)
COMSATS Institute of Information Technology Islamabad
HSSC – Pre Engineering (2010)
F.G Liaqat Ali Degree College Rawalpindi
SSC – Science (2008)
Quaid Science School & College Rawalpindi
Skills
 Cisco Certified Network Associate Routing and Switching (CCNA 200-120)
 Cisco ID CSCO12840646
 CCNA Routing and Switching and CCNP R&S training from CORVIT Systems
Rawalpindi.
 MCSE 2012 training from CORVIT Systems Rawalpindi. DNS, DHCP, Active
Directory, profiling, Disaster Management.
 Installation, Configuration and Administration of DNS, WINS, DHCP and IIS
on Windows 2008/2012 Platform.
 Installing and Configuring Active Directory Services.
 Cisco packet tracer and GNS3.
 Static Routing, RIPv1, RIPv2, IGRP, EIGRP, IPv6, Policy Based Routing PBR,
Route Filtering ,Router on the stick, Summarization, Subnetting
 VMware, Hyper-V Virtualization.
 L1 L2 Support , Vendor Management , Team Leading
 Social Media Marketing , Search Engine Optimization (SEO)

4.  Programming languages: C/C++, Java, C#, Assembly language.
 Application software: Microsoft office, Microsoft Visual Studio 2012 , My
SQL
 Good Knowledge of JavaScript, HTML, CSS.
 ACDsee and PhotoScape.
 Adobe Photoshop and Dreamweaver.
 Command on Microsoft office (Word, PowerPoint, Excel, etc.)
 Languages
 Urdu
 English
 Punjabi
 Hindi
Personal Data
Date of Birth : 19 JAN 1992
Nationality : Pakistani
Passport Number : MA4131721
Visa Status : Visit Visa
Marital Status : Single