Objective: Senior Leading Position of Customer Service Team

1. Teresa Carlisle
4 Collett, Tamworth, B77 2DY
07713 474551 TeresaMarieCarlisle@gmail.com
Objective: Senior Administrator in Export and Customer Service
Profile:
Team Builder Customer focused Excellent Administrator
Negotiation Skills SOP Implementer Strong Business Values
Relationship Builder Articulate Communicator Goal Oriented
Selected Achievements:
• Reduced freight costs by 35-40%
• Implemented full SOP’s
• Exceeded sales targets
• Significantly reduced credits issued
Career History:
2011– 2016 EJ Bowman (Birmingham) Ltd, Aston
Export Administrator
• Complete responsibility for servicing all Export accounts from Order entry
to despatch and after-sales care
• Excelling in all forms of Export documentation and compliance
• Providing cover for Progress Manager planning production and expediting
2006 – 2011 Cable Management Group, Coleshill
Export Sales Team Leader
• Leading by example, monitoring and coaching Export Sales
Administration team
• Supporting Export Sales managers
• Providing excellent customer service to key accounts
2002-2006 Temporary Assignments
• Field Sales
• Market Research
• Telesales
• Reception and Administration
• Customer Service
• Call centre
1998-2002 Leeda (H. Young Holdings), Redditch
Sales Office/After Sales Team Leader
• Mentoring and supporting new Telesales and Customer service teams
• Exceeding monthly sales targets
• Introducing and measuring KPI’s
1995-1997 Excel Logistics, Tamworth
Goods Inwards/Despatch Clerk
• Warehouse administration
• Fast paced and accurate data entry
• Customer service

2. Education and Qualifications
1981-1986 Rawlett High School, Tamworth
GCSE’s
English Language A
English Literature B
Mathematics C
French B
Art A
Computer studies C
Training
Export Documentation
Letter Of Credit
How to win business on the telephone
Business Improvement Techniques level 2
Effective Communication
Advanced Excel
IHBC Beauty Therapy
City and Guilds Beautician
Interests / Personal
Date of Birth: 6 May 1970
Interests: Photography, Cooking, Gardening, Social Media, Socialising
Full clean driving licence and own transport
Excellent references available on request