1. CHRIS ZOELLNER
Email: chriszoellner7@gmail.com Linkedin: www.linkedin.com/in/chrisezoellner/
CAREER SUMMARY■
■ Personable team leader able to build cohesive teams and deliver results.
■ Recognized as an open communicator with a strong sense of customer service and courtesy.
■ Core knowledge and skill areas include:
Management & Team Building
Managed a team of up to 12 direct reports, delegating daily duties, training on job knowledge,
and evaluating daily performance. Wrote weekly schedules, evaluating individual strengths
and pairing staff members together for the best possible teamwork outcome. Focused on team
building and developing department morale by providing positive feedback and modeling
example behavior. Performed administrative tasks such as new hire paperwork and related
retail sales reporting.
Key Results:
• Promoted to manage a retail location with over $2 million in sales annually, from a $.5
million revenue location due to achieving highest percentage of add-on sales in Western
region.
• Recognized for highest score on annual inspection among 125 teams covering all aspects
of job performance.
Inventory & Supply Management
Conducted store inventories and in house audits. Communicated with company merchandisers
to ensure availability of in demand products. Requested, issued items, and receipts. Accounted
for individual, organizational, and expendable supplies and equipment. Scheduled and
performed preventive maintenance on equipment. Posted transactions to property books and
transaction files and initiated financial liability investigations of property loss (FLIPL).
Key Results:
• Improved process of inventory accountability by customizing computer inventory program
to account for material that was sent out for repair resulting in more accurate reporting and
tracking.
• Trained staff on Loss Prevention Procedures and Best Practices which resulted in reduced
shrinkage.
— Sales & Customer Service
— Inventory Accountability & Loss Prevention
— Supervision & Management
— Training & Teambuilding
—Cash Handling & Cashier Duties
—Supply Ordering & Documentation
—Budget Management
—Problem Solving & Process Improvement

2. Retail Sales & Financial Transactions
Promoted from retail sales associate to management in one year, managing own store two years
later. Directed a retail team for a total of 5 years, fostering a positive work environment and
developing staff to increase productivity and store sales. Performed as cashier and sales
associate, as well as merchandising new product and handling customer concerns.
Key Results:
• Recognized by District Manager and Regional Vice President for Outstanding Floor
Presentation
• Recognized for Outstanding Team Customer Service
Professional Experience
US Army, Supply Sergeant 2004-2014
Footlocker, Inc., Store Manager 1998-2004
Education and Training
Central Texas College, Associate of Arts in General Studies
US Army
Quartermaster Training (Supply and Inventory)
Property Book Training (Advanced Supply and Inventory)
Unit Armorer Basic and Advanced Training (Weapon Storage, Maintenance, and Security)
Footlocker, Inc.
Management Training in Supervision, Retail Management, and Financial Reporting
Onate High School, Diploma: Las Cruces, NM