1. Michael S. White
 (416) 737-8769  MikeWhite@gmail.com
SUMMARY OF QUALIFICATIONS
Senior IT Support
 Experienced in purchasing and negotiation of IS Hardware,Software and Services.
Experienced with testing, installing and supporting hardware and software solutions for staff and all levels
of Management at 3 separate sites, 16 retail stores and 4 Community Offices across Ontario.
 Experienced as webmaster for the corporate website
 Windows server experience: creating/modifying user profiles for domain users on exchange and active
directory
 Responsible for maintaining Domain accounts, Corporate VoIP phone system, Email and files servers.
 Extensive experience in creation of SOP,development of processes for lifecycle of IT asset.
 Excellent written and verbal communication skills in a variety of styles, negotiation, presentation &
facilitation in small and large groups, problem solving, multi-tasking, and client management skills.
 Proficient training skills to create written and video training materials and deliver training sessions on both
business and technical topics
 Commit high quality work and strive for continuous learning and improvement.
 Excellent organizational and time management skills, quick-leaner, attention to details, responsible team
player and customer oriented by nature.
 Superior analytical skills, highly motivated self-starter, commitment to hard work, strong ability to work
independently and/or as a team member and adapt to a challenging environment.
 Provide advice, leadership and training to team members to constantly improve the quality of service for
the Asset team.
 Test, install, configure, and support all P.C.’s,Mac workstations, Mac server,Ubuntu Laptops, Mac
laptops, PC laptops, printers, scanners,Blackberries, Windows Surface 3 Pro, Android cell phones,
Iphones, Audio/Video equipment in boardrooms and retail stores, Security Camera Systems, Debit
terminals for all Administrative staff and Management at 3 separate sites,16 retail stores and 4
Community Offices across Ontario. Create and update corporate hard drive images
TECHNICAL SKILLS:
Internet Security: Firewall, Remote Access,VPN, McAfee Anti-virus
Operating System: Windows XP/7/8.1/10,Mac O/S,Linux (Ubuntu)
Languages: HTML, Flash
Office Suite: MS-Word,MS-PowerPoint,MS-Excel, MS-Visio, MS-Project, Adobe Acrobat
Adobe Suite: Adobe Creative Suite:Photoshop&Illustrator (George Brown )
Networks: TCP/IP, FTP, Exchange,VPN Administration ,VoIP Administration

2. Michael S. White
 (416) 737-8769  MikeWhite@gmail.com
PROFESSIONAL EXPERIENCE
Senior IT Support, GOODWILL INDUSTRIES OF TORONTO 2000-2016
 Responsible for researching purchasing options, gathering competitive quotes, creating Purchase
Requisitions, Present Quotations to Management and Finance department heads for Approval, Coordinate
Approved Purchase Orders with the Vendor to comply with corporate procurement policy. Follow-up with
the Vendor to ensure the complete shipment arrive on-time and on budget. Communicate any delays and
pricing issues with Management and work with vendors to provide a solution.
 Update and maintain IS assets management and software management database by following Corporate
Information Management Standards.
 Solely responsible for Tagging, documenting, maintaining all hardware and software purchases as wellas
“loaner inventory” in the Corporate Inventory System to ensure all data is up to date and all equipment is
accountable.
 Research,configure, create test environment for new software and hardware projects and report findings to
management and team members.
 Responsible for the packaging and coordination of long distance shipping and installation of company
equipment, provide written documentation and train I.T. staff on the shipping procedures when necessary.
 Prepare status reports as required on a weekly and monthly basis.
 Develop & Create Company SOP’s and fire exit drawings as per HR and Operation department
requirements.
 Consistently provides excellent customer service by gathering as much detail as possible for all requests to
ensure all tickets are completed as requested,on time and on budget.
Technical Coordinator/Team Leader/Trainer, CELESTICA,Toronto 1998-2000
 Co-ordinate the equipment calibration & managed training of employees for certification
 Created and maintained new and improved systems
 Performed IC testing of computer circuit boards
 Provided trainings to new Employees in the use of Microsoft Office suite, computer processes and
applications
EDUCATION AND PROFESSIONAL TRAINING / CERTIFICATIONS:
Quality Assurance, VICTORIA INTERNATIONAL COLLEGE OF BUSINESS AND TECHNOLOG, Toronto 2012
Microsoft Certified Professional (MCP) 2011
MCSE Certification, HIGHTECH INSTITUTE, Toronto, ON 2004
MCSE Certification, LANCOMM SYSTEMS INC. Toronto, ON 2000
Microsoft Certified Professional (MCP) 2000
Computer Technology, GEORGE BROWN COLLEGE
Architectural Technologist, CENTENNIAL COLLEGE