Brian Coles is a computer technician seeking a new position with strong customer service skills and experience in Active Directory, software/hardware maintenance, troubleshooting, and installing fiber and CAT5/6 cables. He has a Bachelor's Degree in Computer Networks and Security from the University of Maryland University College and an Associate's Degree in Computer Systems. His previous roles include System Administrator for National Oilwell Varco, where he supported over 600 users and 500 assets across 26 remote sites as a sole IT leader, and Network System Administrator for the United States Air Force, where he managed a $7M secure network and 2,200 accounts.

1. Brian Lee Coles
1313 Washington Circle - Moore, Oklahoma 73160, (405) 534-9447, brian.coles.01@gmail.com
OVERVIEW
Highly Motivated computer technician with Excellent Customer Service Skills, progressive knowledge, Active
Directory and software/hardware maintenance with client workstation and network troubleshooting abilities as a
Helpdesk Technician within the military department
HIGHLIGHTS OF EDUCATION/EXPERIENCE
 Helpdesk Ticketing System
 Fix Hardware
 Tests New Technology
 Install Fiber and CAT 5/6
 Evaluate Computer System
 Create/Remove Accounts
 Windows OS/Applications
 Maintain Client WS
 Analyze Data for Reports
 Local Area Networks
 Supervisory Skills
 Remote Site Travel
 Information Security
 Multifunction Print Devices
 Active in IT Training
EDUCATION
University of Maryland University College, Adelphi MD
Bachelor’s Degree in Computer Networks and Security
Projected Graduation June 2017
 In-depth knowledge of networks, hardware,protocols, desktops, and print devices.
 Successfully completed Installing and Configuring Windows Server, Administering Windows Server, Advanced
Configuration of Windows Server,Computer Troubleshooting, Networking, and Security coursework.
University of Maryland University College, Adelphi, MD
Associate of Arts in Computer Systems, December 2011
PROFESSIONAL EXPERIENCE
System Administrator National Oilwell Varco
August 2013 – June 2016 Oklahoma City, OK
 Sole leader of IT Field Tech/System Administrator duties within Southwest Region Oklahoma—a
total of 26 remote sites including over 600 + users, 500 + IT Assets estimated at $3M including
computers, servers, routers, switches and wireless devices (1-Man Team)
 Applies information security/information assurance policies, principles, and practices in delivery of
network and customer support services to 600+ users
 Provides support management of computer hardware/assets and software purchases and installations,
including and maintaining appropriate records and inventory.
 Supports network communications and applications through communication with Infrastructure and
Application Support staff. Manages computer accounts using standard account administration tools
Information Technology Education and Training
Jan 2012-June 2013
 Enrolled in full-time classes with the University of Maryland University College earning Associates
Degree, In-depth knowledge of networks, hardware,protocols, desktops, and print devices and Dell System
qualified

2. Network SystemAdministrator United States Air Force
Jan 2001 – Nov 2011
 Responsible Help Desk Technician of $7M Secure Network Ring using Remedy Trouble Ticket
Software; managed 2,200 network/email accounts via Active Directory & Microsoft Server Software
for local and remote systems Europe wide
 Installed, maintained, repaired, removed and modified copper core and fiber optic cable systems
composed of 125,000 cable pair miles; installed, tests and maintained data communication systems
and networks