Jeffrey Kepler is seeking an IT position that allows him to apply his experience in system administration and accomplishing projects on deadline. He has over 15 years of experience in various IT roles including desktop support, systems installation, and field technician work. His technical skills include Windows, MacOS, networking, security, and Microsoft Office applications. He has worked in industries such as education, manufacturing, and telecommunications.

1. JEFFREY S. KEPLER
807 14th
AVENUE
APT A17 ALTOONA, IA 50009-1265
515-412-1055
commissionerjk@yahoo.com
OBJECTIVE
To achieve meaningful employment with a company within an IT infrastructure group, which will allow
me to address and solve your company’s technical needs, by applying my experience within the areas
of system administration and accomplishing deadline driven projects.
OVERVIEW OF QUALIFICATIONS
Accomplished and Goal-Orientated
Excellent troubleshooting and technical support abilities
Experienced in Workstation Rollouts and Operating System Imaging
Productivity Improvement
Eager and Quick to Learn
Establishing and maintaining a strong team work environment
TECHNICAL SKILLS
Windows 95/98/Me, iPad, Phone, Point of Sale, Information/Network Security, IT Audit, MS Word,
HR/Payroll, MS: Mail, MS Project, MS Power Point, Windows 7, MS Front Page, MS Excel, MS
Outlook, Billing/Invoicing, Server, MS Office 2003/2007/2010/2013, Scanner, Router, MS Access,
Decision Support, PC, Desktop/Workstation, Ethernet, Windows Vista, CC: Mail, Windows 7,
Windows XP 2003, Windows Small Business Server, Firewall, Windows 8, MS/DOS, Quality
Assurance, Purchasing, Sales Analysis & Reporting, E-Mail, Security, CD-ROM, Data Cleansing,
Microsoft CRM, Cabling, Data Mapping.
INDUSTRIES:
Asset Management, Investment Advisory, Leasing, Private Equity, Application Service Provider, Food
Processing, Advertising, Retail (Food Store), Bookkeeping Services, Technology Consulting,
Cable, Telecommunication, Communication Services
PROFESSIONAL EXPERIENCE
May 2015 – July 2015
K and R Underground, Akeny Iowa
Laborer
Installation of underground conduit, fiber optics and coax cables
November 2014 – February 2015
Franklin Energy, Urbandale, Iowa
Field Technician

2. • Set up and support Desktop hardware, thin clients and laser printers
• Software support and education for MS Office, PC Anywhere, Adobe Acrobat and Internet
Explorer
• Perform network backups.
• Provide over the phone support for end users
• Document issues along with solutions for future team reference
• Install operating system on new servers
May 2013 – October 2014
Employment Gap
• Took some time off to care for terminally ill mother and eventually looked for job opportunities.
March 2011- April 2013
TEK Systems, Des Moines, IA
Systems Installer
• Analyze and troubleshoot server operating system and hardware issues sent to a ticket
queue.
• Resolve approximately 90% and escalate remaining along with suggestions on what to look at
next based on research.
• Installation of CAT 5, audio, data, security, biometric, Wi-Fi, and fiber optic
• Cabling including operating systems.
• Installed operating systems and software packages according to standards.
• Projects: Microsoft Data Center, John Deere Corp. Headquarters, Ankeny High and Middle
Schools, Pocahontas High School, Roosevelt HS
• Evaluate end user needs for a new desktop or laptop.
• Set up and configure the new machine
• Migrate applications and data
• Provide initial support for new machines
March 2009 – October 2011
Vatterott College, Des Moines, IA, (Internship)
Desktop Support
• Set up and support Desktop hardware, thin clients and HP laser printers
• Software support and education for MS Office, PC Anywhere, Adobe Acrobat and Internet
Explorer
• Set up and support for College Student for college labs as directed
• Build and maintain Dell and Compaq servers for a windows environment
• Basic Windows server administration including: active directory administration, creating user
groups, assigning permissions via group policy, monitor backups in Veritas 8 and DHCP
maintenance
• Performed computer inventories and equipment moves.
• Installed operating systems and software packages according to standards.
OTHER EMPLOYMENTS:
January 2005 – February 2009

3. Private Business Consultant
Free Lance - Self-Employed
• Audited P&L statements, purchases, expenditures, monitored costs, installed and upgraded
computer systems, and addressed security issues for franchisees.
March 2003 – December 2005
Landmark Products Inc., Des Moines, IA,
Territory Manager
• Provided training, marketing and regular inspections for one of the top five territories
encompassing three states with 87 operations.
• Provided security, sales, computer and general operation procedures to franchisee
EDUCATION
• Associates, Computer Science/MIS - Des Moines, Iowa from Vatterott, USA