1. Melissa J. Price
Professional Summary
Executive Assistant/Administrative Assistant with over 9 years providing administrative support for executive-
level staff, including coordinating complex travel arrangements and schedules.
Skills
 Excellent communication skills
 Results-oriented
 Self-directed
 64 WPM typing speed
 Strong interpersonal skills
 Dedicated team player
 Articulate and well-spoken
 Professional phone etiquette
 Database management
 HIPAA compliance
 Administrative support specialist
 Travel administration
 Multi-line phone proficiency
 Appointment setting
 Works well under pressure
 Flexible
 Customer service-oriented

Work History
Administrative Assistant/Executive Secretary, 10/2014 to 03/2016
Veritude/Fidelity – Covington, KY
 Supported multiple directors, managers and VP’s.
 Ordered and maintained all supplies.
 Self-starter.
 Detail-oriented and possess strong communication and organizational skills.
 Created expense reports, budgets and filing systems.
 Prepared and briefed agendas and decks for all executive-level meetings.
 Processed travel and expense reimbursements.
 Directed administrative functions for the directors, principals and key managers.
 Booked conference rooms and coordinated catering for staff events.
 Frequently used word processing, spreadsheet, database and presentation software.
 Coordinated special events and other employee morale functions.
280 Harris Ridge Rd, Owenton, KY 40359, C:859 415 7799, Mellysa134@gmail.com

2. Melissa J. Price
Customer Service Specialist, 11/2011 to 10/2014
Humana – Cincinnati, OH
 Took incoming calls from doctors/pharmacist, processed prior authorization request for Humana
commercial and Medicare members.
 Research claim issues.
 Process request for refills of medications.
 Processed credit card payments.
 Resolved all issues regarding payments, co-pays and balances on accounts.
 Gathered and verified all required customer information adhering to HIPAA guidelines.
 Defused volatile customer situations calmly and courteously.
 Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center
environment.
 Managed high call volume with tact and professionalism.
 Acted professionally and patiently when addressing negative customer feedback.
 Met or exceeded service and quality standards every review period.
Premium Sales and Service, 09/1998 to 09/2011
Delta Airlines - Cincinnati, OH
 Took incoming calls, crated an experience where customers knew they had been heard and understood.
 Effectively listened, quickly identifying and owning customer issues.
 Demonstrated strong verbal and written communication skills.
 Adhered to all Delta and US Department of Transportation (DOT) compliance requirements.
 Member of top sales team.
 Consistently produced over $1 million dollars in revenue for Delta Airlines.
 Met or exceeded service and quality standards every review period.
 Addressed and resolved customer complaints empathetically and professionally.
 Gathered and verified all required customer information.
 Defused volatile customer situations calmly and courteously.
 Accurately documented, researched and resolved customer service issues.
 Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center
environment.
 Effectively managed a high-volume of customer calls with tact and professionalism.
Collections Specialist – 06/1996-09/1998
Citibank- -Florence, KY
● Took incoming and made outbound calls to delinquent Citibank card holders.
● Attempted delinquency resolution.
● Set up re-payment plans.
● Processed payments on delinquent accounts, worked with Bankruptcy prevention and recovery.

3. Melissa J. Price
Domestic Engineer – 11/1993 to 06/1996
Unemployed - Hebron, KY
● Took time off to take care of my small children.
Cryptologic Technician Administrative/Executive Secretary – 08/1985 to 06/1993
US NAVY
● Cryptologic Technician Administrative 2nd class.
● Held Top Secret/SCI Security Clearance.
● Supervised up to 10 people.
● Wrote evaluations, counseled and motivated.
● Arranged travel.
● Scheduled mandatory classes and training.
● Drafted military and nonmilitary correspondence.
● Sorted and routed incoming correspondence and messages.
● Served as custodian of classified documents.
● Prepared documents for destruction.
● Documented and processed classified materials.
● Tracked and filed administrative paperwork and personnel folders.
Education
Bachelor of Science: -Law, 2009
Kaplan University –Davenport, IA
Associate of Science: Paralegal, 2007
Kaplan University – Davenport, IA
Accomplishments
 Planned cooperate meetings, lunches and special events for groups of 30+ employees.
 Nominated to Delta Airlines Chairman’s Club in 2011
 Million dollar sales rep at Delta Airlines.