Philip O'Driscoll has over 7 years of experience in IT support roles. He has worked as a Level 2 Support Analyst for Cubit Technology in London and as both a Level 1 and Level 2 Helpdesk Support for PFH Technology in Cork, Ireland. He also has experience working in office administration and IT support for Lee Sports Distributors. He holds a BSc in Software Development from Cork Institute of Technology.

1. PHILIP O’DRISCOLL BSc
philodriscoll@gmail.com
ie.linkedin.com/in/philodriscoll
Experience
Cubit Technology, London, England – May 2014 – June 2016
Level 2 Support Analyst
IT support company based in central London supporting around 40 companies.
Dealing with mostly PR and Media companies but also the insurance and charities
sectors.
Responsibilities
 Resolving client queries through our ticketing system and on the phone in
a professional and friendly manner.
 Dealings with a wide range of servers (Windows 2008R2, SBS, 2012R2,
MACOSX Server) and desktop machine (Windows 7,8 &10, Mac 10.8-
10.11)
 Weekly site visits to build customer relations and focused IT support
presence.
 Site migrations and machine setups.
 Working alone and with other team members to quickly overcome
technical issues.
 Printer management.
Application & Software Summary:
Windows 7, 8 & 10, MacOSX, Windows servers (2008-2012) DC/TS/FS, Active
Directory, Office 2007-2016 & for Mac, Printer support, SAGE, SAP, Paprika,
Kayako, Centrify, AV software (Symantec Endpoint Protection, ESET, F-Secure).
PFH Technology, Cork, Ireland – May 2013 – April 2014
Level 1 & 2 Helpdesk Support
I started as a Level 1 Helpdesk Engineer for Ireland’s largest independent
provider of ICT solutions responding to customer calls and emails. After only 4
months I was promoted to the designated Jurys Inns helpdesk as a Level 2
engineer to handle queries from the 36 hotels across Europe.
Responsibilities
 Responding to customer support requests as they arrive to our helpdesk in
a friendly and helpful manner, while also maintaining the service level
agreements
 Managed and administered Windows XP, Windows 7 and Windows 8
workstations and laptops
 Troubleshooting issues to see if there is a fix I can apply remotely, or if it
needs to be escalated to a higher level or field engineer
 Monitoring managed services through the Kaseya IT management
platform.
 Supporting a large hotel chain IT environment consisting of 36 hotel
locations, a data centre and a head office
 Administrating Windows Server 2000, 2003, 2008 & 2012 Domain
Controllers and Terminal Servers (Remote Desktop Services) and Active
Directory Environments
 Maintaining a Multi-Server Exchange 2007 Environment
 Remotely managing a wide range of HP & Kyocera Printers
 Supported Microsoft Office 2003/2007/2010/2013

2. Application & Software Summary:
Windows 7 & 8, Windows Server 2000, 2003, 2008 & 2012 Domain Controllers
and Terminal Servers, Active Directory, Microsoft Exchange 2003 & 2007,
Microsoft Office 2003/2007/2010/2013, HP & Kyocera Printers, KeepItSafe, SAP,
Opera, Rate Tiger, Symantec Enterprise Vault, Kaseya, AFS Call Logging
Software.
Lee Sports Distributors - October 2008 – May 2013
Office Admin & IT Support
I worked for one of the top sports wholesalers in Ireland for 5 years moving up
through the company from warehouse staff to office administrator. I was
responsible for office IT, taking calls, placing orders, invoicing and stock control
on a daily basis. I left the company to pursue a career in IT after completing my
degree.
Responsibilities
 IT and administration support for ordering and invoicing system (Trakker),
accounts program SAGE 200, updating pricing and stock information.
 Communicating with store retailers regarding purchasing and distribution
of stock, ensuring deadlines are consistently met.
 Comparing of competitor brands with Lee Sports branded products to
maximize on profit and customer satisfaction.
 Designed and produced the company’s catalogue. Programs used – Adobe
InDesign, Photoshop.
Application & Software Summary:
Trakker Ordering System, SAGE 200, Adobe InDesign, Adobe Photoshop.
Qualifications
Cork Institute of Technology
BSc Degree (Honours) in Software Development
Second Class Honours
Interests
.
 Keen field hockey player, having represented Ireland and won Irish Senior
Cups, Irish Club Championship Trophies and a European Cup with Cork
Harlequins HC.
 Enjoy camping, hiking, cycling, soccer, crosswords, reading and travel.
References
Available on request