1. Flat 15, Aubers Ridge Court, 9 Festubert Place
London, E3 2ZS
07999 963448
suzie-cheng@hotmail.co.uk
uk.linkedin.com/in/suzieroche
Personal Summary
A creative aspiring textile designer with five years’ experience in knitwear design, administration and customer
service. I am enthusiastic, positive and proactive.
I have, and continue to, learn a great deal outside of my usual duties. I have done this through gaining respect and
trust from senior managers and putting myself forward to take on higher responsibilities such as assisting with
marketing events, producing and distributing newsletters and managing building and office availability.
Success driven; I will find the best way forward, learning from past experiences and using the talents of those around
me. I have the ability and willingness to learn new skills and given the opportunity I would embrace the necessary
training that would aid towards my professional development. I am fast learner and an efficient worker.
Education and Qualifications
2014 First Aid at Work (St John’s Ambulance)
2010 BA (Hons) Textile Design (University of Derby)
2005 AVCE Art & Design (Sutton Coldfield College)
2003 GNVQ in Art & Design (Sutton Coldfield College)
2002 9 GCSEs including English, Maths, and Science (Aldridge School, Aldridge)
Key Skills
 Excellent organisational and prioritisation skills.
 Training new and existing staff.
 IT literate; Microsoft, Photoshop, social media, searching the web.
 Good standard of Maths and English – able to collate and present information and data appropriately.
 Excellent communication and customer service skills.
 Able to deliver clear and accurate information.
Notice period Immediately Available
Living in London
Salary required £18,000
Work History
March 2014 – June 2015 - Derby City Council - Connect Project Receptionist and Administrator
Industry: Government
Reason for leaving: Relocated from Derby to London
 Managing the reception for a shared office space.
 Call management (handling approximately 40-50 calls per day).
 Meet and greet tenants, clients and customers on reception in a professional manner.
 Answering the telephone and responding to emails in line with company procedures.
 Dealing with tenant requests in a prompt and timely manner whether face to face or on the telephone.
 Monitor and maintain office equipment and request new supplies from Administrator.
 Sort and distribute mail into mail boxes.
 Ensuring current office tenants are well catered for.
 Encouraging prospective tenants to lease unoccupied office space.
 Built a reputation for giving first class service with a smile.
 General duties; filing, faxing, photocopying etc
 Develop and maintain a current and accurate filing system.
 Overseeing the tidiness and cleanliness of the reception and the building.

2.  Operate a booking system for meeting rooms, conferences and car parking.
 Circulate marketing material for available space within the Connect buildings.
 Preparing event material.
 Participate in the introduction, maintenance and development of new systems, including computer based,
aimed at securing improvements in service delivery.
 Contribute to the effective day to day running and operations of the Connect buildings and support the
Connect Project Support Workers (Administrators).
 Deliver and record all information relating to bureau services.
 Signing for parcels from couriers and informing tenants immediately.
 Manage outgoing post, ensuring that it is properly franked and ready for collection.
 Making sure keys are signed in and out.
 Printing and binding tenancy leases and counterparts and making sure they are signed.
September 2013 - March 2014 - Surtal Arts Derby - Event Administrator
Industry: Not-for-Profit
 Administrative, event management and marketing duties
 Assisting with marketing and publicity
 Updating social media
 Producing and distributing e-bulletin
 Distributing marketing materials
 Visiting groups and promoting events
 Attend meetings and take minutes
 Sending invites for launch events
 Assisting on the day of the event including setting and clearing up and back stage duties.
December 2010 - April 2013 - Rare London - Concession Manager
Industry: Fashion Retail
 Responsible for the daily operation of a successful concession within a large Topshop retail store.
 Achieving and succeeding sales targets.
 Running the business in the Derby store with regular communication to the offsite line manager.
 Good customer service.
 Monitor lines allocated and react as necessary through plan management and transfers.
 Analyse best sellers, data, store profile, size ratios and collate information for weekly concession meetings
with Topshop Managers.
 Action markdowns, re pricing and any promotional activity.
 Prepare and issue weekly reports including best sellers and cover report.
 Maintaining awareness of competitors' performance.
 Update and keep track of warehouse intake.
 Build a close relationship with the Warehouse Allocators.
Recommendations
Ann Bhatti, Business Centres Manager
Derby City Council
ann.bhatti@derby.gov.uk
01332 258300
Sonia Chahal, Operations Manager (Line Manager)
Derby City Council
sonia.chahal@derby.gov.uk
01332 742500